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April 2024 by Wes Johnson
Very friendly, very helpful and courteous.
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April 2024 by Patty Garwood
Friendly and informative. Everything went well.
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December 2023 by Kevin A Hanes
Storage Rentals of America is hands down one the best storage places in the greater Knoxville area The staff is amazing helpful and knowledgeable and the units are all well kept up and the property is super clean all the time If you are looking for place to store your valuables look no future than Storage Rentals of America I will definitely be recommending STOA to friends and family
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December 2023 by Melissa Crow (Melissa Acosta)
I have an outdoor uncovered unit for my car and I have never towed a vehicle before and got myself in quite a mess with the box truck, tow dolly, and car. The associate is very nice and friendly. The facility is very affordable, clean, and safe. The experience with the storage company is very pleasant.
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September 2023 by James Smith
The manager at Shotsman lane location keeps a nice clean facility and is very friendly and helpful. I would recommend this place to anyone. Doug is a great guy.
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July 2023 by Jeff Branam
I have a total of 5 storage spaces, 1-10/30 and 2-10/10’s. I have easy access all the time, The facility is at a great location, the only thing that I think should be a little lower is the rent, I believe if you are a great customer and you have been at your facility for 6 months or more with No late payments, you should get to renegotiate what you have to pay. Just my opinion, other wise I’m happy with everything there. The units are very clean.
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April 2023 by Ray Morgan
Doug did an awesome job ! Showed me around and found a unit that fit my exact needs .
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February 2023 by Angelia Nance
We had to walk in a large puddle of water during the rain, to walk into the storage the entire move. The good thing about it though, it was well worth the pay. Thanks Doug...?
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January 2023 by Michelle Sturgill
The manager was very friendly and helpful. We were quoted a price for a smaller unit but after speaking to Doug realized quickly that we needed a larger unit. Thanks to him I didn't have to leave anything behind. Definitely recommend.
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December 2022 by jerrie Harrison
Was very help with setup of the unit. Made it very enjoyable. Nice units at an affordable price
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October 2022 by heather castleberry
Very customer service oriented, told me about specials going on and even gave me directions to the facility. Nice, clean units that are very affordable.
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August 2022 by Traci B
Can't say enough about your manager, Javan, at the Papermill location!!! Professional, knowledgeable, customer service focused, extremely patient and helpful. Not sure if he's up for a promotion or raise, but I'd highly recommend one for him!!!
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June 2022 by Laurie Lay
The sign in process was great. Access is easy.We just picked a dang HOT day 5/20/22, to unload the truck & load the unit. ?
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May 2022 by JM
We will never rent from this location again. We rented here based on recommendations on other locations but those were filled. So this review is only for the Shotsman Lane location. Let me first say that the women I spoke to at the customer service line were very helpful and nice. This review is about the manager, Doug. He is the most unprofessional person I have ever dealt with. When I booked the unit, the woman thar helped me offered military discount as my husband is active in the Army. She never requested proof. Two days later I received a phone call from Doug. He said, and I quote, "I'm calling because you said you are military and I don't think you are." I was taken aback, and asked why he would say that. He said "because I called before and your message says you're a photography business." He is right. We also own a photography business. But that doesn't mean that my husband isn't active military. After I explained that, he was very sarcastic and accusatory. I asked for the name of his supervisor and he said, "no, Byyyeeee." And hung up on me! I was in tears becayse I could not believe that he accused me of lying and then hung up on me in such an unprofessional way. When we went to the storage unit a couple days later, we stopped at the office and Doug was there. We gave him all the proof he needed. He admitted to being wrong, but at the same time, lied and told me it didn't happen the way I said it did. He started arguing with me again. I ended up leaving the building and letting my husband talk to him. We will never again rent from this location! I will add that I called the service number after he hung up and the woman took down the info and said she was sending it to the higher ups. She said they'd contact me within 24 hours but 4 days later and I haven't heard.
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February 2022 by Amanda Mills-Bowens
I wish I could give a negative stars. We started talking stuff out because we are moving into our house and half my boxes were wet. And mold is growing on stuff. This is only a few photos versus the videos and 30+ photos we have. And still haven't even gotten half of our stuff out.
