Has a reservation to pick up a car at 9:00 AM. Rick calls me 30 minutes before to inform no cars are available. Says they overbook "all the time." Oh, and he can't cancel my prepaid reservation, but here's an 800 number that you can fight through Budget's electronic tree to get to a human.
August 2023
I wanted to let everyone know that the Knoxville Budget location was very accommodating and helpful when it came to my reservation that I had. Even during a horrible storm that came through Knoxville the owner was able to help me out and put me at ease with my situation. Thank you!
June 2023
Would give zero stars if possible. Made a reservation for a rental. An hour before the pickup time, I get a voicemail that they have no cars available. Same thing that has happened to multiple other people (see other reviews). Don't bother with this place, you probably will get screwed in the same way.
