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December 2023 by Chance Harker
From Jesse at reception to Kristen with Xrays to Ashley who is an amazing Hygenist, everyone there was kind, considerate, professional and accommodating. Highly recommend the office on Chapman Hwy, Knoxville!
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December 2023 by Carrie Hickman
I had a very good experience with Aspen Dental, everyone was kind and the dentist Dr. Cook was very informative and explained everything that needed to be done in a way I could understand.
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November 2023 by RabbitEXE
I came in for a simple extraction. As the other reviews stated, they were pushing heavily for extra things like cleaning, filling, etc. I had to remind them multiple times that I am not a man made of money, but can pay for a simple extraction. Beyond that, they were efficient, kind, and courteous to me. They took care of my problem tooth.
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November 2023 by Rebecca Gunter
Friendly staff, nice office, and they explained everything in my treatment plan so that I understand what to expect with my treatment plan ,breaking down the costs involved, as well. Easy scheduling, too. Best experience ever with a dentist.
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November 2023 by Billy Headrick
Very clean, great staff except 1 girl. Great explanations about your procedure(s). They care if you are in pain and they fix any or all denture needs.
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November 2023 by Jane Fuscellaro
People are fine but im very upset that my lover teeth won't stay in. I have tried several things but no luck at this time. Can't eat with them can't sing and that's part of my life. So I'm praying for a miracle.
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November 2023 by Janet Mauser
My husband and I are in Tennessee for our honeymoon. I have a tooth that is causing pain in my jaw, ear, neck, and my face is swollen. Aspen in Knoxville was able to get me in the same day we called and will be extracting the tooth before we leave to go back home to PA.
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November 2023 by Steve Hall
This place is WONDERFUL!!! I lost my bottom denture and they have treated me like a king. This is my first experience with Aspen Dental on Chapman Highway!!! I would highly recommend this place of business!!!❤️❤️❤️
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October 2023 by Madison Mauro
I never leave negative reviews, as I understand the impact it can have on a business. But Aspen Dental is by far the worst dental practice I have ever had the displeasure of going to.Beware - they will add on additional unnecessary charges that your insurance will not cover. My first appointment with them, they tried tacking on $150 worth of optional products without telling me (toothbrush, toothpaste, etc) - and then acted as if I was being unreasonable for politely requesting an itemized bill and removal of those products since my insurance would not cover them and the hygienist never discussed it with me.Second appointment for routine checkup went just as horribly. Waited almost 1.5 hours and never even had a cleaning. Immediately changed dentists afterwards.If you’re fine being treated like cattle, as if establishing your rights as a patient is a ludicrous notion, and having your time wasted - highly recommend Aspen Dental. Otherwise, do not recommend.
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June 2023 by Noah McMillan
If you want to be treated like a battery cow and enjoy feeling like you're a product on the factory line, this is your place. Went for the first time 6 months ago for a checkup. In return, I've received a botched filling that I've had to return 4 times to adjust. Along with a near $1000 medical bill for hygienist work regarding "gum disease." She so convinently had stacks of photocopied paperwork explaining why I need it. Strangely, no other dentist has recommended I need this expensive and 3x a year reoccurring procedure. Must be a miracle doctor with how many others in these reviews she also diagnosed with it.Thanks to Aspen, I now have pain whenever I use the left side of my mouth. Good luck trying to schedule appointments after they screw up, as I now have a total of 17 calls in my logs that went unanswered during normal working hours over a 1 week period on top of a couple canceled/"forgotten" appointments.Seriously, don't go here. I wish I had read the reviews first instead of trusting my dentists expertise like I always have. Total scam.
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June 2023 by Justin H.
Posting for my wife. They never refunded her the full amount for the crown they didn’t do. She went to a different appointment left work early for them to be closed and no one called her to inform her that appointment was canceled. Just a paper tapped to the door. She called multiple days in a row to not be able to get through.Now they want to schedule her for a cleaning when she’s already had one within the last 6 months (what insurance covers) before they will see her for a crown she needed after a root canal. Seems they are all about money and just want to bill as much as they can. Will claim they will refund you the difference but won’t.
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June 2023 by Gretchen Hopkins
Traveling through the area and had a dental emergency. Everybody at this office was phenomenal at taking care of me and I was super happy with the results. Also, I love it that the Aspen dental are all over the country so as I continue to travel my records will be available wherever I need them.
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June 2023 by Brittany Estep
Called to ask about an emergency extraction and Chris that answered the phone was honestly the rudest most unhelpful person I’ve ever spoke to. I understand it’s a holiday weekend but it you don’t want to work cope the attitude with your management not potential customers in significant amounts of pain. I asked if they did emergency extractions his response not really. I asked okay well do you accept walk ins for extractions his response I guess you could try to do a walk in during the hours we’re open (like I would try when you’re closed?) I asked about a rough estimate for an extractions his response idk you have to talk to the dentist about that. I said so you’re telling me that I just have to drive out there and hope that I can be seen and that’s the only thing that can be done his response that’s what a walk in is so yeah….rudest person I’ve ever spoken to and I absolutely am telling everyone I know to avoid this place like the plague if they want any sort of help or compassion
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April 2023 by Jill Tarwater
This place (a long with the other locations) has obviously packed up and closed up shop. I had an appointment on April 20, showed up, and nobody there. Note on the door states they're closed for " internet issues." They've been unreachable by phone since April 17. I tried to call numerous times to reschedule my appointment on the 20th, but since they were unreachable, I went on over, but, as stated, the door was locked and all the signs taken out of their windows. Funny thing is, they charge you for your visit BEFORE you're allowed to see the dentist. That's pretty obvious money hungry red flag. Definitely the first dental office I've ever seen that does this, and not a way to do business. Since they're unreachable to refund me for the extractions I paid for at a prior visit to be done on the 20th, I'll definitely be disputing charges on my card. Thankfully I didn't go ahead and give them the over 900.00 additional they begged for to do bone grafts. Avoid this place at all costs (if they resurface, that is). Much too shady and totally incompetent.
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April 2023 by Karenme Perise
Aspen dental sucks! They charge your insurance to the max then get cash from you too. Then don't do what there supposed to do .I have reported them . Will never go back. There charging people $175 a tooth to be pulled . And thousands to get dentures!