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April 2024 by Jeannie Alley REALTOR-Rocky Top Realty
PLEASE PLEASE PLEASE TAKE THIS REVIEW INTO ACCOUNT. I would not recommend this company at all. My car spent over four weeks at this place getting a new transmission put in which was quoted a much lower price. The cost to repair quickly almost doubled for different things that needed to be “fixed.” I agree to get those items fixed because I realized that it was an older car and I just wanted it to run the right way When I picked it up all the lights on the dashboard were still on and it was acting funny. it broke down on me on the way home. I took it back to look at and they wanted to charge me a diagnostic fee and it just left the shop. My thoughts were that it should’ve never been given back to me with lights on the dashboard and not acting right. At this point, I have invested so much into this vehicle. I could’ve bought a new car. They evaluated the vehicle the second time around and charged me another almost $700. It broke down on me again after I had it for a day I had the car towed to a different mechanic, and he relayed that everything that they installed was incorrect. The transmission was installed incorrectly, they overlook the flywheel that needed to be reviewed and changed out. They had bolts and places where it did not need to be. They had missing pieces in the rebuild of a transmission among several other things that they did, but I’m no mechanic. But I can’t tell you that the shop does not know what they’re doing and will charge you an insane amount of money for half a**work. Now I’m paying a different mechanic to fix their screw ups along with several other things that they should have fixed while they had the car apart. The warranty they give you are not worth anything other than the paper they printed on. The owner was very nice and the very beginning but after he worked on this car twice and I was questioning the charges, he became very irritated. I spent over $7000 with this company to have shoddy work.
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January 2024 by Tyson Hefner
Got a reman transmission for my Ram 2500 and it has been great ever since the guys at Alert know what they’re doing and get it done pretty fast too! Thank you!!
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January 2024 by Eric Ramsey
Low integrity establishment with bad leadership. Based on dealings with the company, I would not recommend this place to even the worst enemy. Stay away people.
Despite any attempts to refute my review, I can assure you that I have had dealings with the owner of this shop, and he lacks self control and decency.
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November 2023 by Ryan Boos
These folks care about people and provide a quality of service that goes beyond the car. The word integrity and compassion come up, when I think about my experiences (over the years) taking multiple cars there. Thank you Alert Transmission!
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November 2023 by Michael Charnley
I’ve taken several of my ATVs here for my lawn care business. Scott and his team do quality, speedy work and are honest, hardworking folks. I’ll be bringing more of my machines to them in the future happily.
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September 2023 by andrew williford
These fellas really were gunning to do me wrong. I brought them an axel (already removed from the truck with the hubs disassembled and steering knuckles removed) which I wanted freshened up: ball joints, u-joints, and carrier bearings/seals. He called me after they started to tell me it needed a ring and pinion gear, which I was dubious about considering it was a front axel which probably only had been locked in like 3 times. I told them I wanted to see what they were talking about before they replaced it, and when I got there I couldn’t identify any wear whatsoever on the gear mating surfaces. The owner and his mechanic scratched their heads and said they must have been confused… they should have been my cue to take my stuff and run but I didn’t… better even the guys kid asked if I’d tune into their internet church thing while I was standing there.It ended up costing like 3 grand when I told them to call me if it was going to go over $1200. He said I’d given him the wrong phone number and email which is why I didn’t hear anything. Wondering how he called me to sell me a gear set then… not to mention the right knuckle was cracked from pushing the ball joint in and they assembled the thing together that way. That ended up being a nightmare to replace again. Couldn’t even reuse the new ball joints they’d pushed in. the massive cost set my project back quite a bit, and by the time I had the truck back together a year had passed. I kindly asked if they’d extend their one year warranty for me because I hadn’t even been able to put it back in the truck until last month, he kindly said no one in their right mind would do that. Maybe yes maybe no, I’ve had quality mechanics do more for me than that. I went to these guys because they are only .5 miles from my house, and figured i could keep my business in the neighborhood. My advice is to stay away from here, talk to the fellas at Moore 4 less or at precision tune. Or just do what I should’ve done and do it yourself. Maybe my house will get burned for this review or maybe my dog will get poisoned… let’s hope not.
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June 2023 by Gary Anderson
These guys know what they're doing and, unlike many auto repair people, you can TRUST that they are honest and not gonna run up yor bill by lying about needed work. They can fix ANY automotive repair needs - not just transmissions. These are my NEW auto repair people. They FIXED a $700 mistake made by BAO Automotive because Bao didn't know what they were doing.
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May 2023 by Sean Winter
Very polite people but I won't be coming back. Originally quoted me something near $3900 for a repair, turned out having to spend $6000. Chalk it up to bad luck maybe, but the day I got my truck back, it broke down. None of the 6 or 7 "warranties" covered the cost to finish repairs, they wanted to charge me an extra $1000 and wouldn't cover my tow bill. Don't be fooled by their Jesus fish lmao. They don't seem to have as much integrity as they claim.Service: Engine repair
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April 2023 by Savsav Stuff
Charged me 2300 dollars my car Ingulfed in smoke the day I got it back do not use them. They will scam you.Services: Auto water leak repair
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November 2022 by Adam Bagley
Very knowledgeable people. Caring, but also let's you know in full detail what's happening to your vehicle. I'd take it to them again and again, and trust them completely.
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September 2022 by Kimberly Anderson
Great place !! Wonderful people .They do a fantastic job
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September 2022 by John Garrison
Great service by a knowledgeable, Christian staff.
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July 2022 by Virginia Westlake
When my car began having transmission problems (beware the loss of your reverse!) Alert fixed my car.Scott was awesome with explaining what the problems were and his prices are reasonable. He doesn't cut corners, but repairs only what needs fixing.My car is purring like a kitten!
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July 2022 by Gene Blaylock
Came in for transmission problems with my 20 y/o pickup truck. Scott is honest and straightforward, and all work is guaranteed. Excellent local business.Service: Transmission repair
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July 2022 by william brawner
Personally I would never have them work on another thing of mine.. call around there's a lot of other shops in town..I've had them work on two different vehicles over the past 6 years. I took my Jeep in there to get the transfer case rebuilt. they forgot to connect the speedo so it triggered the check engine light okay no big deal I'll bring it back. I took it back because the check engine light was on and the speedo wasn't working they ran codes the codes and demanded me pay for running the codes when they forgot to connect it which triggered the code. Got into an argument with the owner and he said well you sign the paperwork so you have to pay it... But luckily one of the mechanics there I think Scott not the owner or his son.. fronted the bill for that because he knew that was messed up what the owner was trying to pull.....I'm sorry but I shouldn't have to pay for your shops incompetence...I would never have went back if it was working like it should and I will never go back again...For several years I thought this was a good shop but I will have to find another one for future needs
