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October 2023 by Tom Kinzel
We were met by Erik, the sales manager, who is an extremely friendly guy. He worked patiently with us, allowing us to experience the mattress we were looking at, helping us understand the pros and cons, answering all our questions. He is very knowledgeable of the particular mattress we were looking at, as well as the human body and how proper mattresses can ease lots of physical problems enabling good sleep. And what is perhaps the most impressive is that there was no high pressure sales being applied. Just information given and then leaving us to our decision. The store itself is quite attractive, laid out in a fashion that makes it easy to navigate. I hope this is my last mattress, but if it isn't, I will definitely go back to this store.
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October 2023 by Conner Speaks
I came into Sleep Zone Kingsport with intentions of just browsing their selection. Eric Biorck was the salesman working. He allowed me to try a variety of mattresses offered, and provided me with a very personable experience. Throughout the whole process he was very knowledgeable and tentative to my wants/needs. I inevitably found a mattress and base that I loved. Overall a great experience!
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August 2023 by Tim Krause
We enjoyed doing business with Erik today. He listened attentively to our request and helped us make a decision on our purchase. Erik answered all of our questions. We have never met anyone who knows more about these mattresses. The mattress was in stock and he arranged speedy delivery for the next day. We are happy with our second experience at this location and will recommend to others.
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August 2023 by Barbara Sanders
We had a great experience shopping at The Sleep Zone in Kingsport. On the morning of the day we shopped, I called the store and Todd Whitehead, the store manager, answered a few questions for me during our conversation. Todd greated us immediately upon our arrival. We tried several mattresses, in varying price ranges, before we settled on one that meet our needs. Todd was not the least bit pushy, and he was thorough and helpful from start to finish. I highly recommend Todd and this location when it's time to replace or purchase a new mattress.
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August 2023 by Randall Puckett
My wife and I needed a mattress; our old mattress was at least 15 years old. So we went to The SleepZone store in Kingsport and spoke to Erik Biorck. Eric was very helpful in helping us understand the types of mattresses available and their support and comfort properties. He showed us various mattresses and we selected a Sealy Salinger hybrid mattress after he explained the features of this unit.Eric was incredibly helpful and made our trip to buy a mattress easy and pleasurable. It took very little time and he arranged for delivery the next day. I recommend doing business with these folks and Eric in particular.Randall PuckettRidgefieldsKingsport, TN
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August 2023 by Gerald Ruiz
The Ruiz family- Just moved here from FL and needed new mattress. Found The Sleepzone on google and decided to go in to see. As soon as we walked in Erik welcomed us in. Asked what we were looking for and suggested a couple of mattresses. After we decided, he even got them delivered to us the same day. We are so thankful. Erik did an amazing job and was so kind and nice. Highly recommend.
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August 2023 by Kathy Eschenburg
I hope my review has gone through.Erik did a wonderful. Job of explaining things to us.He went out of his way to explains everything about the bed. We are very confident that. Lloyd will love it. Thank you. Erik for your service. It was nice talking to you today
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August 2023 by Carvis harlow
My wife and I needed a new mattress and after our trip to Sleep Zone we needed to look no further. Once we entered the store we were pleasantly greeted by Todd. Todd listened to our needs and proceeded to show us our options. We chose a mattress and scheduled delivery on our chosen day. Our experience with Todd and the delivery men was great from beginning to end. Go here and you will be completely satisfied!!
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August 2023 by Brian Hooper
We have read reviews after reviews. We have been to multiple places looking for THE mattress. After reading reviews of the SleepZone Mattress Center in Kingsport, my wife and I decided it’s worth a shot.We got there shortly after they opened today, Saturday, and we were greeted by Todd Whitehead. Mr. Whitehead was informative, patient, and attentive. He isn’t pushy. He didn’t try to persuade us in any direction. He let us know he is not paid on commission.We left the store with a new Sterns & Foster ordered.Don’t hesitate to go see Mr. Whitehead. We highly recommend him and the SleepZone Mattress Center.
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August 2023 by Holly Hunt
Todd was great, i new what I wanted and he showed me options fitting my needs. I found the perfect mattress, and had planned on going to the warehouse to pick it up. Todd was able to have it delivered super quick that Monday so I didn’t have to worry about getting it myself. They brought it inside and placed it on my frame which was great because it would have been difficult for me otherwise. the mattress has been amazing and could sleep all through the night- which isn’t something I had done in a while with my previous mattress. Overall fantastic experience.
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July 2023 by Tammy Lawson
Erik. Explained the difference between the comfort level and the firmness level. He was very knowledgeable and showed several different styles and types of mattresses that I might be interested in and what he felt could meet my need for back comfort. He offered knowledge of the different types of mattresses. He was very attentive to helping us to get the best mattress for the money. He also explained that he would be on vacation but if we have any problems or questions we could call him and he would get back to us. Very thoughtful and friendly. Thanks Kevin Seals
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July 2023 by Terry Nickels
We were looking for a good mattress that was comfortable and met our needs. Todd was very helpful and showed us many mattresses that met those needs. He never once tried to push a certain type on us nor tried to sell us something we did not want. We received delivery of our mattress yesterday and are so happy. Thank you for your help Todd.Terry NickelsRogersville, TN.
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July 2023 by Laura Witt
Today my daughter and I went to the Sleep Zone mattress store to look for a new mattress for her second/guest bedroom. I had popped in the store a couple of days ago and was pleased with the store and the representative. Today we spoke with Erik Biock who was on duty. He was such a gentleman and very friendly, even with my daughter's new baby! Erik certainly has great experience and does know his merchandise! He was very helpful in explaining the differences between the types of coils and the durability of the types. We needed to understand how the current mattresses are made now. He was good at giving us the facts and letting us decide what was best for our needs. Erik made it easy for us to make our decision and also to make the purchase transaction. We feel good about our experience at The Sleep Zone in Kingsport!
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June 2023 by Taylor Horne
Me (Taylor) and my fiancé (Dalton) came in and was looking for a mattress. Well, Erik asked a couple of questions as soon as we walked in, and took us straight to the mattress that we fell in love with. Erik went above and beyond to make sure that we were satisfied with the quality of the mattress and in our price range. I would definitely recommend sleep zone to anyone!
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June 2023 by Paula Dewald
I shopped for a mattress at Sleep Zone primarily because of my prior experience with the store and Erik. I was pleased that Erik was working when I arrived. He took time to ask detailed questions as to my budget and likes. He patiently waited as I tried various mattresses and answered my questions. Once I made my selection, the checkout process was quick and efficient. I recommend everyone visit Erik at Sleep Zone for exceptional personal service as well as a great mattress!
