Shipping Centers near Kingsport, TN

“I went in to the store today and Dominique helped me. I’ve been in there before and she’s been the one to help those times as well. Every time she is very polite and personable and has excellent customer service skills. Even my grandson was talking about the “nice lady.””

“I do a lot of business at this UPS Store. I have never had a bad experience. But, today was unusual. A blue trailer in the parking lot was the "store" today. There was a long line of customers (one was hateful, one was very impatient and one had two huge, very heavy boxes she asked the ONE employee to get them out of her car for her, which he did with a smile). The trailer was FREEZING inside even with the one heater going, the trailer rocked constantly. Richard was the employee, and even with all he was having to deal with, he was helpful, friendly, FAST, and had a genuine smile for every customer. When I first walked in, I thought about just walking back out. Then I heard him talking with the hateful customer. He was respectful and apologized (even though the customer had not read her return instructions and did not have what was required of her) and gently explained that to her and apologized again because she was going to have to pay for the shipping box or bag. By the time she was finished, she told him she was sorry for being rude. I was so impressed with Richard because he was so fast and beyond amazingand I was in and out so quickly. I went back in to get his name so I could let the powers that be know what an outstanding employee they have! Thank you, Richard, for being the brightest part of my day so far!”