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October 2023 by Mark Stull
Not even worth the 1 star. This place is joke. There are roof patches, weeds knee high, this place is poorly maintained and the people that answered the phone never even answered with the name of company.
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August 2023 by dbrown4444 basically
Very accommodating with needs. Understood there are things that pop up beyond Your control!!!
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May 2023 by Tonya Crawford
Rented an inside 15x20 unit from them. Not what I expected, but went on with it. When I was shown the unit, there were 3 (I'm gonna call them gel trees, lift the top and gel/gummy like stuff inside, use the cap to adjust how much fragrance to be let into the room) in the room. The interior are the climate controlled rooms. They used to be offices and such, so don't expect to see a standard storage area. Mine had carpet and smelled like urine when I went back the next day, told them I was moving my stuff out as soon as I could. They offered to have the carpet cleaned or removed if I was going to stay. Told them no, found another unit, same size for cheaper and didn't smell like urine. Rented the unit from the 4th to the 10th. They said they smelled nothing and refused any kind of refund. Told them that they could at least refund half of the month (not counting the administrative fees), since I only stayed, what 6 days? They told me they couldn't. I said would be best in good faith if they would do so since they were the owners. They refused. Told them that it would be the best interest for them to get rid of the carpets all together and for people to understand it isn't going to look like a standard storage unit with the big doors (they are outside, but since inside and used to be offices, they are like house doors), and to have the floors cleaned and wished them luck with the money I gave them. $234 (including administrative fees) for 6 days. I wish them well, but I won't be recommending their inside climate controlled units. No idea about outside ones. Have a good day.
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April 2023 by Steven Barber
Amazing customer service! If you're looking for a storage unit, this is the one!
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March 2023 by Fizzy Boy
Would not give them 1 star they start harassing you before the bills even do constantly sending out texts and emails in the middle of the night and just very rude and unprofessional as soon as we can get air out of move from there we would never use them again
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January 2023 by Constance Clarke
Very friendly and helpful staff. I am very grateful to have a safe dry place to store my belongings. Thank you for being there for me
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December 2022 by Samantha Reed
They were very kind people and went above and beyond to help us with our storage needs!!! Very good Christian people very helpful!!! It was an amazing experience for our first time in Tennessee!!! If we would ever need to utilize storage services again I will definitely be back!! We tell everyone about RockSprings Storage!!!
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December 2022 by Nikki Moulder
Rock springs strorage was a great experience! I reserved my unit online quickly and easily, payments were easy to make, they communicated great, and we had an easy move out! Definitely would use them again!!
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September 2022 by Jean Mellons
The management is super friendly and helpful. In every way they could make it better for me, they did. If I ever need a place for storage again, I will definitely come back to Rock Springs Storage. Safe and secure. Since new management took over, they have updated the premises with a security gate and cameras. It’s a safe place for anyone, even a female alone, to be without worrying that someone is there that shouldn’t be.
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September 2022 by Carrie Cardone
Never had a problem and had 2 units. Tammy and Sam were extremely helpful and very personable! Will use again. Recommend
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July 2022 by Dyna Man
Since the new management took over (Chris, Sam and his wife), I could not be happier with the service I have received at Rock Springs Storage. They have been so accommodating and even helped up with the move to our new home. A great group of folks there who have become friends.
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June 2022 by Stacia Howard
Very convenient for us. Easy to get in or out. Will use again if needed!
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April 2022 by J Jay
I have been a tenant for 10 years. I pay a year upfront, every year. The old landlord was great. The new landlord is the worst guy I have ever delt with. He has harassed me to no end. Wanting me to pay him for my unit that I have already paid in advance for a year upfront. He would not give me a gate code to get in. I had to wait time and time again for him to let me in. Sometimes waiting almost an hour on him to show up. Threatened me several times that he was going to hold my stuff and sell it at auction, if I did not pay him. When I have a receipt showing that I was paid up already. He forced me to relocate early and kept my last month's rent. You would think that paying up front for a year, that I would be the perfect tenant. I would and will not ever rent from him and if I were you, I would not rent from him either. The place is a little run down too. Find a better place than this.
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February 2022 by Kenneth Light
This storage facility has changed owners and new management , with a few small repairs ,gonna be No. 1 in area again . I would rent again should I need to.
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September 2021 by Tammy Bonham
Best place with new OWNER he is an awesome and fair family man..ty for great service....
