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February 2024 by Jeff Owens
Jason did my taxes a few weeks ago. He entered my address incorrectly and it has pushed getting my Virginia state taxes back by 2 months. Yes I got a letter asking for address and other identity verification. Contacted the District Management about the issue, that did no good. I got nothing but blown off and excuses from her. She wasn't going to compensate me or anything for the negligence caused by her staff of filing official government tax forms. It just goes to show that they need more training.Jason did correct the address after I complained. How do they submit wrong information when they have all the information given to them between your license or ID card and your tax forms. Since talking to the district manager, I have received my federal taxes. But still cant get access to them due to not receiving my permit Serve American Express card yet because of the incorrect address information submitted.⭐ Word to the wise, stay away from this location. ⭐
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February 2024 by Kayla Hensley
Frida Love has always taken care of my husband and I. Frida always makes it super easy to file our taxes, she is always very proficient and professional. We always enjoy seeing her!
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January 2024 by jennifer beasley
Great customer service!!! Brenda is the best!!
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January 2024 by Jessica Graham
Steve did my taxes he done a amazing job very nice helpful information I will be back next year to do my taxes with Steve
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August 2023 by Richard Valone
We had our taxes prepared at the KIngsport, TN office for 2021. The female entering our data entered my wifes income incorrectly by $10k. She had my income listed as Railroad pension which was also incorrect. Needless to say we have received three notices from the IRS. Two we went back to the filing office to have corrected and the third we took to our new CPA tax person. I would not register my dog with these people. Thay are distracted assisting other's while doing your taxes, making mistakes and not concentrating. I am thoroughly digusted.
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April 2023 by Margaret Ascencio
Freda Love was so wonderful! I will Definitely have her do my taxes for the upcoming years. She explained everything she was doing. She was funny and relatable. Made me feel welcome and at ease. Thank you Freda!!!
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April 2023 by Cathy Russell
Want to thank Freida for helping us navigate our taxes. She was wonderful. See you next year's tax season.
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April 2023 by jade l
The lady, Ms. Freda I believe, is one of the most sweetest and helpful people I've ever met. This is my second time coming here and she makes it feel super simple.
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March 2023 by Thomas Engle
Freida Love has done our taxes three years. She always does a professional job. We drop off our information and she does the rest. She knows us and we trust her. Is always nice to see her and catch up each tax season. Look forward to seeing her again next year.
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March 2023 by Thomas Pulver
We were told they couldn't give us a quote on fees they charge prior to the tax preparation. After our taxes were prepared, we were charged $599.00. That's an outrageous fee for a simple 30 min tax preparation. That's why they don't disclose the fees, so they can price gouge you! We contacted two major competitors and they were up front with their fees. We were in formed our taxe preparation should have only cost $250!
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February 2023 by Jessica Neale
This is the 3rd visit I’ve had with Jackson Hewitt. I mainly go because of the refund advances that are offered. If it wasn’t for that I wouldn’t go because it is way too expensive! This time my taxes were completed by Allison Parker. She was very sweet but almost messed up my return. Thankfully they turn the computer screen around to show you your refund or I wouldn’t have gotten any of my earned income or child tax credits! When I asked her about it she realized that she had missed that “tab” and went back and corrected it. She admitted that this was her second week preparing taxes. She is in the office alone with no one to ask questions to. If I hadn’t have noticed this then it would’ve caused me a huge headache and a lot of waiting time with the IRS to amend and correct. l I know people make mistakes and I’m not upset because it all worked out. Thanks again for the refund advance option. Sure does help especially right after Christmas!
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February 2023 by Beth Morgan
Freda Love was super sweet and made the process smooth and non-stressful. Everything was thoroughly explained and she was patient with my questions! Such a kind soul! Will recommend!
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February 2023 by Amber Marcum
Freda is amazing!! She explained everything she done, and I am getting way more then I ever have. She told me about everything that was new, and everything they done away with. I am more then happy.
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February 2023 by Tonya Abordo
I've been getting my taxes done at jh for ten years it may cost more than online but I know they are getting done right and I know all my personal info is protected Steven L was awesome very knowledgeable and patient also a Yankee like myself lol thank you guys for all the hard work you do every tax year
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February 2023 by Paige Hannel
Freda did my taxes for me this year and did a wonderful job! She was quick and walked me through everything she was doing. ?
