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July 2023 by Daniel Birchfield
My wife and i recently contacted citizens bank about some fraud that happened on our account. Kortni was the customer service rep that answered the call. She was very professional and very helpful with us. Started the whole process for us and we signed the dispute. She was awesome. Greatly appreciated all the help she gave us.
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May 2023 by David L.
A real family bank. Friendly service and local ownership. They do a great job all the time
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April 2023 by Graphic Designer
They need their business hours stated. I've been on the support call for almost an hour. How is someone suppose to get support if they are either closed (which needs to be stated) or if no one answers to help you?
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January 2023 by Tina Hyde
I love this bank, won't deal with any other bank
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July 2020 by Cynthia
My husband and I had a bad experience with Brad Hoover in the downtown Kingsport Location. We were working with them for the first time trying to buy a house. He was very discourteous and rude to my husband, and made us feel like we were not worth his time. We decided to go through another lender.
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November 2019 by Nil Null
Every time I come in this bank, no matter what time of the day, there’s only ever one teller. All of which are slow and take way too much time conversing with banking clients about things that ultimately do not matter. While I appreciate personal service, it doesn’t bode well for me when I need to be somewhere and transacting remedial things takes at least ten minutes.
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October 2018 by Sony Brazee
Feels like your best friends. A well oiled machine. Always ready to help. I highly recommend!
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May 2016 by Lee Roller
This is the place where N Roy Davis and me take the Chevy Malibu to for the fun fest car show
