-
March 2024 by RY Free
My companion and I decided to visit the Burger King on N Eastman Rd because our usual BK had given us cold food in our last two drive thru visits. Tired and hungry, we ordered our favorites to eat in the car, then proceed to our destination after a full day of festivities. We choked it down and carried on. Disappointed.This evening, same scenario at the BK on N Eastman Rd. From experience, the bag didn't feel warm. Likely, the order wasn't either. We tried to enjoy our meal but after the first bite, couldn't. The room temp cheese was not soft and melted. The meat was cold. The cheese tots were tough. All, could have been waiting on the counter for a customer to place the order for quite a while. Disappointed, yes. Aggravated, yes. Sad, yes.A big thanks goes to the gentleman that came to the drive thru window. I couldn't see a name tag. I presume he was the manager. He listened, asked for our receipt, smiled, apologized, and asked us to wait while he took care of our (re)order.In a minute, another smiling, apologizing face asked us to park while waiting for the (re)order.In due time the final smiling, apologizing face brought our freshly assembled (re)order to our car. Examples of true customer service. We were late getting to our destination, but my companion and I finally got to enjoy our BK meals.The employees I dealt with have the ethics of customer service down pat. Others, may need a standard of quality refresher.Thank you, BK team for turning a less -than-satisfied visit around.
-
January 2024 by Amanda Baker
James is the BK Employee of the century! Give that man a raise!
-
January 2024 by Sky Brown
Service was amazing! Food came out fast and hot and just like we ordered! Over all very
-
January 2024 by Jessica Marcum
Plainly told the lady taking my order what I wanted twice still got it wrong not to mention came off rude taking my order, tried to call to resolve the issue because I only get a short lunch break and didn’t notice till I got it out to eat it no one answered, they’ve lost my business.
-
December 2023 by Lora Green
The ladies working checkout were both so nice!!
-
December 2023 by Amber Manis
Will never order from this location again. Rude and not being very sanitary.
-
December 2023 by David Roberts
The manager Goldie is very nice and helpful makes you feel
-
November 2023 by jeff frazier
Staff was good,but it goes down the hill after that.
-
October 2023 by Dennis P.
I went to B.K. drive-thru to order dinner for my wife and me. When I got to the window to pick up my food, it was an unusually long time before they had it ready. It was nothing complicated, mind you. A Whopper with fries and a Cheeseburger with fries. Of course, both meals came with drinks, and they handed the drinks to me almost right away. But it was possibly 10 minutes before they handed me the bag with the food. In the meantime, cars were lining up behind me. When the bag of food was finally handed to me, I took it and drove home. When we opened the bag, NOTHING was what we ordered except for one order of fries. There was a Whopper Jr., one order of fries, and two orders of chicken nuggets (blech). My wife ate the Whopper Jr. and fries and I choked down part of one order of nuggets. How does anyone eat those things?Anyway, I emailed the address on the receipt and asked to have someone call me. Nobody ever has and I don't really expect them to at this point.
-
September 2023 by Brianna Hilton
One of the worst burger kings in Kingsport please save your money and time very rude workers and cold food !!!!!!!!!
-
August 2023 by Synthia Lyle
Give good, service, and atmosphere all the 5 star treatment great cust services and çashiers and those handling the food
-
July 2023 by Ben Dinsmore
The manager was completely ill prepared to be in that position. The order was wrong . When I took my sandwich back up to the counter she was very obviously angry that I had the audacity to complain about getting the wrong food.
-
July 2023 by Dana Dean
The early morning ladies are wonderful! Just had coffee while waiting for friend, it was good and hot.
-
June 2023 by Josh
Manager James went out of his way to find kids toys that our boys wanted. He was super nice about it and didn't seem to mind doing what he did. Made our boys happy. Thanks
-
June 2023 by Lisa Petrusak
No matter what you order they can't get it right. Worst service I've ever had well second worst cause McDonald's is about as
