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August 2023 by Amber Robinette Robinson
The staff was so great and answered all my questions. Matthew help me decide the right size for the right price. Highly recommend!
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June 2023 by Bri Watkins
As a former employee, Mini Mall's takeover of 24 Hr Self Storage in January 2023 ruined everything I held dear about this property (and the others). Through the years, I had put too much of myself into the former small business to continue to witness the treachery of Mini Mall's takeover. I was optimistic for new opportunities and improvement, but ended up disheartened by how the new owners do business. I am still proud of what I accomplished and proud of the positive reviews left prior to 2023.Nevertheless, Ashlee, Jamie, and area manager Andy are the best people you could chose to deal with. They'll do all they are able to make your experience the best they can. The maintenance associates keep the properties clean, well lit, and safe. There are unique codes to access the entry gate. Units are routinely treated with bug and rodent repellents. Break-ins are uncommon- usually domestic issues. This location is older, and has gravel instead of payment. Despite Mini Mall's internal culture being what it is, this is a secure place to store your things.
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January 2023 by Laura Tagliaferri
Wonderful ladies! Met all my needs, clean, & no hassle for changes.
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October 2022 by Gary Surcey
I’ve rented a unit from 24 Hour Self Storage for several years. My unit was always totally accessible and safe. When I’ve had questions the staff have always been professional and courteous. I would highly recommend 24 Hour Self Storage.
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May 2022 by Ashlee Wilkinson
Clean, well lit facility! As well as a great staff that explains everything you could need to know about storing with them.
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April 2022 by Barbara Matthews
Maintenance man so helpful in getting me set up and answering questions. Office personnel in JC also so kind and helpful in getting started
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September 2021 by Heather Leigh Everhart
First of all I wouldn't even give this storage building facility one star if there was an option. My reasoning for this review is this business threatened to auction all of my belongings along with my children's stuff too. I was two months behind on the payment, I kept on regular contact with them. I had just started a new job working from home. I explained that to the lady, of course she did not care one bit! The whole world is going through the roughest time of our lives, especially financially and they would not work with me in any way, told me I had until Friday to get my payment made and get my stuff out then I call Wednesday to ask the exact amount which was $535, 200 advertising fee! Which is illegal from what I have been told. So I am going to tell everyone that I know and people who I don't know what kind of people they are!
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June 2021 by Tawana Jennings
Very easy service when I called and set up to have a storage building. There was no problem at all. The only thing that was hard, was my son n law moved my stuff for me and used his truck and long flatbed trailer and it was very difficult for him to maneuver this inside the storage units. It took over 30 minutes to get turned around in the right spaces and the downhill slopes in the spaces between the units made him drag this trailer. This was the only thing. It works with just one vehicle but hard when someone has a trailer. The unit itself is nice. Thank you
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May 2021 by Sara Light
Got a storage locker over the phone in less than 30min! Amazing!
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April 2021 by Heather Everhart
First of all I wouldn't even give this storage building facility one star if there was an option. My reasoning for this review is this business threatened to auction all of my belongings along with my children's stuff too. I was two months behind on the payment, I kept on regular contact with them. I had just started a new job working from home. I explained that to the lady, of course she did not care one bit! The whole world is going through the roughest time of our lives, especially financially and they would not work with me in any way, told me I had until Friday to get my payment made and get my stuff out then I call Wednesday to ask the exact amount which was $535, 200 advertising fee! Which is illegal from what I have been told. So I am going to tell everyone that I know and people who I don't know what kind of people they are!
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December 2020 by Jenifer Atkinson
Bed Bugs Don't go here!!! I wouldn't give this place #1 star however, had to or wouldn't be able to place this review. Once this place gets your money they don't care about any customer service. Never in ny life have I ever experienced such very poor customer service and extremely Unprofessional individuals running a bussiness in my life. Don't get a storage here you will Regret it!!!! Make sure you don't go to the several other locations they have listed on this site! I see another individual below talking about poor management. Not surprised at all I concur!
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November 2020 by Jenifer A.
You will get BED Bugs!!!! Don't get a storage here or any other many locations they have in Kingsport, Johnson City ect.
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November 2020 by Marc Wagner
I have rented a storage unit with 24 Hour Self Storage for the past seven years. They keep the grounds clean and secure and the units are kept in good repair at all times. I had one problem with the door to my unit in all that time and they were quick to respond and helpful. I would suggest renting from 24 Hour Self Storage before other storage companies.
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October 2020 by Talia Muncey
Been renting for about 5 years or so. Never had an issue with anything. The staff as always had great customer service. Would highly recommend!
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October 2020 by Homer Gray
This company has a the real-deal, low rates and friendly service, professional logistics and down to earth, no loop-holes to jump through!!