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February 2024 by Michelle Roberts Keahey
Great customer service but aren't an actual Verizon store so they're limited as far as helping.
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November 2023 by Jerry Brooks
Excellent service. The representative was very knowledgeable and professional.
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October 2023 by Jenna Hayes
Shanen was extremely helpful and kind! Best customer service!!!
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September 2023 by Jeff Lloyd
Just wanted to say a big thank you to Shanen at Russell Cellular in Kimball TN. Her product knowledge and expertise in helping me and also being solution oriented is what made my experience there outstanding. It is so refreshing these days to have customer service exceed my expectations. Thank you Shanen for all of your assistance.
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September 2023 by Chasity Bradley
Staff are very nice and helpful! Great experience!
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August 2023 by Paul Bourque
It seems like every time I got in there they can’t seem to help me for whatever reason. I always get a lot better service at a factory store
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August 2023 by Michelle Sharp
Horrible service. Took forever as he was trying to worry about fixing another guys phone while I was there before the other guy. He also lied about how much the upgrade would be and how much the bill will be every month.
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March 2023 by Dr. Donald McCary
A nice young guy set up my son's phone, and it works great. So helpful, kind, and patient. Verizon is the place for excellent phones and service.
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March 2023 by Krista Hughes
Recently ported over 4 lines from another carrier and added two watches. Grace was so helpful and mad the process easy. She was very knowledgeable and made the process smooth. She was very mindful of my time and had me taken care of in no time. Definitely recommend this store and ask for Grace.
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March 2023 by Blake Aaron
The worst store ever. I've been here 2 times and both times they just screw me over. They have no idea what they are doing.
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December 2022 by Sam McCurry
I am yet to visit this place and not leave completely satisfied. Always friendly, courteous, top of the line people.
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April 2022 by Aaron Raulston
My wife and I went this past Friday to upgrade our phones. Usually this is a process that takes 20-30 mins from start to finish, but due to a small mistake made, it became a 4hr visit that kept us there 3hrs past closing time. It was an honest mistake made and Brad did everything he could to rectify it. The time it took to correct the mistake was not his fault at all…. Totally out of his control. It was a mistake that anyone could have made, regardless of how long someone had been working there. My wife and I completely understood. Brad never suggested for us to come back the next morning. He was determined to make everything right and complete the process even hrs after the store closed. He didnt get frazzled. Although the event made us have to reschedule our plans for the evening, we HAD to have our phones due to our family’s situation. My wife and I and Brad understood that and we had empathy for each other instead of my wife and I getting upset and making his experience with us a living hell, and then Brad having to be even more stressed and tense during an already stressful and tense situation. Brad went WELL ABOVE AND BEYOND what he couldve done (reactivated our old, and in my wife’s case…unusable….phones, and sent us on our way soon after the store closed). BUT…. He stayed and made EVERYTHING right! He got our data switched over from our old phones with no issues after the whole situation was corrected. Good job and well done, Brad!
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March 2022 by Rachel Farris
The lady I had, Tiffany, was absolutely amazing. She had amazing patience and helped me in every way possible. My personal experience was 11/10
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January 2022 by Richard Gipson
I went to the store looking a simms card a screen protector and phone and got all but the simms card. Autumn told me that if my phone on 5G that card was OK. She installed the screen protector and cover for me. She was a delight to spend time with. Thank you Autumn.
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December 2021 by Laura Greenwell
Bria was fabulous to deal with. She helped me evaluate my plan and helped me buy a new phone. She is a pleasure to deal with!