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November 2023 by goochmon123 Gooch
After visiting the Subaru dealerships in Kingston and Knoxville, we decided to try Johnson City at the urging of my son in law. He hit the nail on the head! Our salesman Colton Trivette was awesome and a pleasure to work with. Also, I had read reviews on the Ascent which complained about the car lacking power specifically at freeway speeds. NOT! Our 2023 Ascent is peppy, and we were surprised. That myth is busted. We’ve had our Ascent for about 3 months now and we are absolutely loving it, and are so glad we went to Wallace Subaru to get it. My wife says it’s her favorite car she’s ever had!
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November 2023 by Matthew Jernigan
I bought my Crosstrek from this dealer about a year ago. Scott is a great salesman, is very professional and is not overbearing. I am very satisfied with the entire team and the service center. I would totally recommend them.
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October 2023 by James Hagy
The two people at the service desk were great. They worked with me and had an exceptional amount of patience. I am terrible with names anymore, but it's a man and a woman that sit behind the service desk. I got my baby back better than ever.
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October 2023 by Randy S
I went with my daughter for her first major car purchase and the assistance we received was amazing. Gary Hall did a wonderful job making sure everything was taking care of. I would highly recommend them!
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September 2023 by David Sallee
My wife bought a new Legacy Touring XT with a few extra bells and whistles. We traded in my Ram Diesel 2500 4x4 Big Horn and were given a decent wholesale price. We had to pay almost zero state n county taxes with the trade in. Natalia was AWESOME to work with and walked all the way through the process. Jason was great on the paperwork ..faster yet as thorough as previous dealers.
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September 2023 by John Greene
I really enjoyed working with Michael "Hash" Hashbarger. I felt as though I had a sales experience that should be expected. I have always dreaded buying a car due to the hassle of the back and forth on price with the salesman. This was not the case with Michael and it was much appreciated.
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August 2023 by Tippuh B
Colton at Wallace Subaru in Johnson city is the nicest salesman I’ve dealt with! Very smart and honest man! Make sure you look for him when you decide to buy from there! You will not regret it! He got me in my dream car for a very good price!
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August 2023 by T. H.
Don't buy here...arrogant employees & sales staff. My husband and I purchased a Subaru Outback from another dealership because of their behavior. As a customer you deserve a helpful, kind experience! Not someone who thinks they are "selling hot cakes"....
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August 2023 by Kelly Messer
Bad service. Wallace Subaru try to charge me more with the service when my dad pick my car. My car was perfectly fine till they missed it more worse. When I had it at another mechanic shop, it was driving 30 mph and told me that I need to reprogrammed the transmission, so I took it to Wallace and it's even worse than it was. They told me it will b done the day they reprogrammed it, it took another day. I won't ever let Wallace touch it again.
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August 2023 by Melanie Wade
I made an appointment back on July 18th for service on August 25th. I called as recommended a couple weeks before the appointment to make sure they had the tires in stock. I did as they said. First I spoke with a lady who sent me to someone in service. The man there was rude and said they need to know the tires and I tried to explain I had already spoke with someone about the tires and all my info should be down for it. I then asked to speak to a manager, was transferred to a female who said manager was busy and would call me back. Four hours later had not heard back from manager. I then called to cancel as I found a local dealership who were super pleasant and can get me the same tires I wanted this Friday. When I called to cancel they did not even have my name on the schedule. The man I spoke to later called back and said he found me in an old schedule. I will never go to this location and would recommend others don’t as well.
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August 2023 by KrustyKrista
Got my oil changed and tires rotated here, a gentleman by the name of Brian R. helped me and was very helpful and nice. Brian checked me in and out in amazing time! Will definitely be coming back for future services because of him.
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June 2023 by Linda Van Dreumel
The service department people are always friendly, considerate, and do all they can to accommodate you. The waiting area is dog friendly, including providing dog treats, which is nice when I have to bring my dogs with me. Be sure to sign up for their rewards program: it is not a lot but every little bit helps these days.
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May 2023 by Eduardo Ornelas
The service here is phenomenal. The staff are great at communicating and suggesting what to do with your vehicle situation. Everyone there is just awesome. Go to Wallace Subaru for your next service if you live anywhere in the tri-cities or surrounding area. Ask for Gerad Hine or Britany Clark, you'll be in good hands. ?
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April 2023 by Alan Shurgin
Had great service. I needed my car back quickly to get to a dental appointment . Brian put a rush on it and I got it back 45 minutes before I expected it. Was very impressed. My sore tooth thanks him too.
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March 2023 by Earl Blaylock
Stan Hilliard is the most professional and honest person I've met. He worked with Travis to find me a car that suited my needs. Love these guys!!!