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June 2024 by Sonja Stark
Josie Pruitt was a BIG help to me while I was in Bristol, VA/TN last week. I had many questions about my data plan and she answered them all, as well as offering advice.
If you need assistance, I definitely recommend her!
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June 2024 by Sheila Sanchez
Stopped by yesterday to talk to a human about a billing question. Worked with Dillon Mitchell. He was amazing! Went out of his way to help me. Very polite, professional, and personable. While I didn't get the answer I was hoping for (not his fault), it was a pleasure to work with him. I'll definitely ask for him the next time I have a question!
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May 2024 by Christina McLaughlin
Kinda high if u don't have a really high credit score.
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May 2024 by Montana
Austin and Dana were so helpful and accommodating for clients with special needs during our time at the store. It was refreshing to see a business be so supportive and offer accommodations to make the experience go smoothly! All of the other staff were also friendly and helpful during our time in the store.
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April 2024 by Joseph Lavender
Great service, not too pushy. I was super excited to find out I could get so much for my used phone and upgrade.
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April 2024 by Patricia Trowbridge
Josh was amazing, we were having some technical difficulties with my new phone and he was very patient and helpful. He is an asset to the store!!
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March 2024 by ERIC HENLEY
Always great customer service! They listen to you and find great plans for your specific needs. The place to go for your cellular needs.
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March 2024 by Bill Stewart
Awesome end of the shift staffer, took my payment and help me out with my account
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March 2024 by Titan Parts
thank you. I arrived at this location in stress, I was a bit rude and I apologize. I had just had one of the worse 48 hrs that ended with my account being highjacked. This location was not able to resolve the issue, but were able to recognize that there was an issue and point me in the correct direction as to how to resolve the issue. Found a corporate store which has a bit more capabilities with similar situations were the account was restored back to me. The staff was very professional, and helpful even though they don't have the capabilities that the corporate stores do. Thank you very much.
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March 2024 by REBECCA MEISTER (ELLEN)
Associate was super helpful, knowledgeable, sincere, and sensitive to our situation. Can't comment on service, BUT customer service - both in person & electronically - was exemplary!
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March 2024 by Jeri Fowler
Without a question, set your Verizon appointment with Jacob Lynch. I had a phenomenal experience with my Sales Representative, Jacob Lynch, at this location. Long story short, phone died, would not take a charge, and I was just lost. Jacob was respectful and very patient with me as he listened to my 99 questions and concerns as we navigated the process. He gave me multiple avenues to choose from, and thoroughly articulated the pros and cons for each avenue. Ultimately, Jacob was able to hook me up with a new phone 15 without breaking my bank, and answered all my questions regarding my family's account, and what was available to me and my family. I couldn't be happier with the customer service Jacob provided. My past experiences with Verizon never met my expectations like Jacob Lynch met! He certainly knows what he is doing and how to take care of customers. Thank you Jacob!
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March 2024 by Mick Coffman
Thankful for Joe Saulsbury who helped me figure out my business account that was a mess! Within 30 minutes, I knew which numbers were active and which numbers I haven't used in ages. He also helped me replace a cracked phone with insurance coverage I had also forgotten about, and had it shipped before I even left the location. He was very knowledgeable, very patient, and it was the best customer experience I've had in almost 20 years with Verizon.
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February 2024 by Patricia Robertson
Jacob Lynch was my representative and he was exceptional! He was patient, informed, proficient and I left understanding all I needed to do to effectively use my new iphone 15 and to engage warranties. I would highly recommend him as a rep to anyone.
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February 2024 by David Cook
Very knowledgeable and kind people. I felt like home and was actually treated like a person and not a number If I ever need to go to a Verizon store, this is the one. Been there twice and both people were amazing!
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January 2024 by Susan Betser
Excellent service and care ! Cody is professional, kind, an expert. We needed an phone upgrade and reassigning a line on our other device. Our transaction was absolutely great thanks
