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January 2024 by christylsawyers
I love this place. They are always so nice and helpful. They always make my experience great. I feel boujee coming here because I don't have to get out of my car and they make sure I'm taken care of. I highly recommend.
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December 2023 by Macey Upchurch
I always have amazing experiences when I come here! the staff is extremely fast and friendly, they are willing to help with every issue you might have. Phillip was the person that helped me today, he was awesome!
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December 2023 by Ash B
Phoebe and the whole crew were fantastic today! They were slammed but kept it moving, super upbeat and friendly while doing so also! Thanks for the good experience (every time)!
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December 2023 by Cody F.
You know how you can have a very different experience from one shop to another? This was one where I really left with the full knowledge that I'd never be back. I don't give many scathing reviews or one-star ratings. I'll spare some details and not be personal and just summarize my experience. I've done business with several Valvoline places over several years. It was a personality thing here. I can get my oil changed at so many places that I don't have to come back to this one. One employee was so nasty and unreasonable that I left and eventually went to another Valvoline shop, where I consistently have a good experience, in another town. A damn shame, really.
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November 2023 by Danielle Hernandez
We normally go here to have our vehicles serviced (21 Kia, and 18 jeep) . Never had any problems, but yesterday (November 4th, 2023) I went and got my Kia serviced. I specifically asked for my antifreeze to be topped off because there was none in it, and I asked for them to reset my oil change mileage. $117, and they done neither. Both things I specifically asked for got ignored. I'm highly disappointed, and probably won't be taking either of my vehicles back here anymore. I understand you're quick and convenient, but for $117, I could have taken it to the Kia dealership, with a better outcome.
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October 2023 by Elizabeth Hollifield
Phil was very kind to us. He helped us very quickly and helped save us time and money. We will return here for all our car needs ?
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October 2023 by Madison Bradshaw
Tried to go in and get an oil change today. Been to this location on several occasions and never had an issue. I pulled up today and was almost immediately greeted by an employee asking me to back up. I thought he was wanting to car in front of me to move back from the bay. Instead, he was wanting to move a car from another lane in front of me. the “first come first serve” policy is ridiculous and is not “fair to all customers.” I cannot control what lane other people are in and it is not my fault they mismanaged their lanes. Overall poor customer service and two different employees decided to come out and argue with me about it. I don’t know if they thought they could make me move because I am a woman and didn’t know better or what. I ultimately left because i didn’t want them to mess up my car. One of the employees said “well that makes it easier on us.” They obviously did not want my business and I will not be returning to Valvoline and will be taking my car elsewhere.Service: Oil change
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October 2023 by Jordan Chaussee
Quick and easy experience. Cannot give enough praise to both Walker and Nick they were so kind and helpful and made sure I was taken care of! Definitely recommend coming here for your oil change!Services: Air & cabin filter replacement
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October 2023 by Rachel Kiscaden
I visited the sunset location this weekend and it was my first time at a Valvoline. I can’t say enough good things about Elijah and the crew and my experience. I’m from Richmond and am visiting JC medical center so it was a terrible day. Elijah was engaging, professional, thorough and very very kind and I can’t express how grateful I am. My car has random issues (like the small wasp nest in the seal of the trunk) but he and the crew took everything is stride. I didn’t expect to have my day brightened when I pulled in for an oil change, but here we are.Service: Oil change
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October 2023 by Brian Hall
Quick service, but had not expected it to cost as much as it did. We were just in town bc I had an appt at the VA medical center and realized the oil change on my wife's car was due. I usually do them myself for about $30 for the oil and filter. The Ford dealer does them for $49. This oil change here was $75.99 prior to the extra quart of oil, which was another $7.99. I let them do a tire rotation as well bc it needed it. Total bill was like $112.** After my discount. Like I said, the service was good, but it was pricey and I won't make that mistake again.
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September 2023 by Ari
Cody the store manager was polite, and outstanding.. All of the employees had excellent customer service skills.He suggested maintenance to do but want pushy about getting it done right away.Thanks again, will be back!Service: Oil change
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September 2023 by Krys Killen
Great place very good at what they are doing and friendly. Makes it so easy to have a oil change. They get 5 star all the way around from me
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August 2023 by Troy Nave
Excellent place to get your car serviced. They are my service center of choice for sure. The entire team there is tremendous. Cody, the Manager, is an excellent example of how customer service is done. They are always honest about what I need and what I don’t. They are quick, yet thorough. Very friendly and helpful. Not a better car center that I have been to.
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August 2023 by j d
Been going here for over 2 years.Since last time price has really increased over 1 hundred dollars for oil change. Dealer charges 70 dollars. This time they didn't check and fill fluids. Will be going someplace else when we can't get into Dealer.
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July 2023 by Paige Riegel
Absolutely wonderful service. It was my first time ever getting an oil change and I'm new to owning a car and they were extremely patient and understanding. They were absolutely amazing and I wish I could give them a tip for such wonderful service!
