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December 2023 by Bill Jolley
Rick and Tommy took good care of me. Needed a new hitch and the ball swapped out from the old one. They were professional, personable, and fast. Fair price for the hitch, too.
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December 2023 by J Williamson
In August I contacted this U-Haul facility to store an RV. The RV is 27' long. The ad on the website listed 12' x 10' x 99'. Upon arrival at 4:30 PM on 8/6/2023 the manager checked me in and gave me the key to the gate. He was very nice. The spot was in the back lot, 2nd from the last space. I didn't have a tape measure but the space was no where near 99' deep. It was about 22'. Not to mention there was no way to cut the trailer into the space with the other vehicle next to it. I walked all the way back to the office to see if another space was available... but they were closed. So I did not park the RV, I left and decided to call the office later that week. I called numerous times... and could not get through. I drove back to the office that next weekend, returned the keys and explained what happened and the representative he said no problem and said they would put the $59 charge back on my card. That never happened. I called and called again no one can ever get through.Bottom line the people seem very nice, but they misrepresented the space and then didn't follow through with the refund. Not good for business.
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November 2023 by William Crew
The people at this location are great to work with! However the U-Haul app is annoying to deal with when trying to pick up or drop off after hours.
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July 2023 by Susan W
Worst customer service ever.
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May 2023 by Helen Redmon
Super fast, friendly, knowledgeable and helpful staff!. Clean and super easy drop off. Great service!!
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March 2023 by Jerome Mettetal
It's been years since I've been to a U-Haul store. This store in Johnson City has everything setup to be very efficient with the check-in and out process. Chris Cross helped me with my rental today and made the whole process go quickly and smoothly. I really appreciated his help. Completing the rental paperwork was easy- peasy and I will certainly be back!
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February 2023 by Richelle Elizabeth
This location has the WORST customer service I have ever come across! They asked me for an alternate phone number and not having one other than my emergency contact (which wasn't good enough) they rudely handed me my license and card back to me and told me to have a nice life. Don't go there!!!
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February 2023 by Lucas Ford
This place was great with service and the whole customer experience! Prompt informative and vehicle was ready to go as soon as the paperwork was signed not to mention the great prices you can't beat it! This place is always been helpful when having to move or helping folks move! Thanks for your help, also they got a lot of useful stuff to make packing and moving easier inside!
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February 2023 by Linda B.
I have used this facility for a short time to store business files. I was approached by a strange man while I was filing. Fortunately, he was harmless. If he had not been, I could have been assaulted, murdered, or both and no one would have found me until my body had decayed as they let anyone in the Johnson City in the facility 24 hours a day, and the office is next door so no one is looking out for your safety. They have an alarm on your unit, that is all. Speaking of alarm, be prepared to hear it go off a minimum of 10+ times in an hour. The speakers are very loud so hearing loss is a given. The slide key card is a joke. You slide your card in, it checks you in. You come out to leave, It checks you in again so you have to slide it one more time to check out. duh? To add insult to injury, they have a woman walking around the facility to tell you you are checking your card in wrong. We will be looking for other accommodations.
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January 2023 by Bret Richardson
Renting a Uhaul truck to move was really easy. We had to extend the rental and called customer service after hours. They made it really easy to get the truck and extra day and we didn’t have to go back to the local store.
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November 2022 by tiara evans
The move and everything went fine. But I've had my unit for over a month now and the alarm still goes off if I go there for something. And yes I deactivated the alarm by checking in everytime. When I tell them about it they always say it's becuase of maintenance.
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November 2022 by Kendell Mcmanus
You can’t make this stuff up.Didn’t have my reservation. Sent me to another location. Picked up that trailer which had a bad surge brake trailer 1061n. Damaged my truck 2021 vehicle they said damaged leaf springs and twisted axle was wear and tear... Then with the safetow this location lied and said it had brake fluid when it did not. They watched me take pictures and video them saying the trailer should not have been hooked up at the other location. Like be smarter than that... Needless to say I’ll be taking them through a litigation which is hard for the average person with their and arbitration agreement. Luckily when they lied during the claim they created a fraud to void their arbitration agreement. Which is ridiculous. Aside from the gross negligence of hooking that trailer up to my truck, if my 1 year old daughter was in the vehicle that blunt impact of a 2200 pound trailer would have been a very serious issue. I would definitely never use their trailers again. Side note I’m a current and long time master technician and never even loaded the trailer after I safely got off the road.
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November 2022 by Cory Jeter
I'm a mover that uses uhaul trucks almost daily, and this is the best uhaul I've ever been to.
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August 2022 by Kelli Hatley
I returned a trailer I had rented to this location. It was the BEST location I have ever seen. Very organized and friendly. Easy to follow signs. They disconnected the trailer and I pulled out. Great job!!
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July 2022 by Griffin Laird
Accused my friend of stealing a key and then charged him for multiple rental periods. Video yourself putting the key in the dropbox or else theyll say you never did. They are crooks. Use another service in town. They should be ashamed of their establishment
