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February 2023 by Linda B.
I have used this facility for a short time to store business files. I was approached by a strange man while I was filing. Fortunately, he was harmless. If he had not been, I could have been assaulted, murdered, or both and no one would have found me until my body had decayed as they let anyone in the Johnson City in the facility 24 hours a day, and the office is next door so no one is looking out for your safety. They have an alarm on your unit, that is all. Speaking of alarm, be prepared to hear it go off a minimum of 10+ times in an hour. The speakers are very loud so hearing loss is a given. The slide key card is a joke. You slide your card in, it checks you in. You come out to leave, It checks you in again so you have to slide it one more time to check out. duh? To add insult to injury, they have a woman walking around the facility to tell you you are checking your card in wrong. We will be looking for other accommodations.
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May 2021 by Tommy D.
Do not rent from this location they are crooked they will say you didn't return your U-Haul when you actually did. RENT AT A DIFFERENT LOCATION STAY AWAY FROM HERE!
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August 2020 by Anna M.
The nicest U-Haul place we have ever used. We have moved many times in many different cities and this is the best U-Haul facility. The staff was friendly and check us in quickly. The truck was running and waiting on us when we walked out the door. The truck was in great condition. Returning the truck was just as easy.
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June 2019 by Shay-lynn A.
these people are just hill billy retards. the owner didn't flush after he went to the bathroom and when i walked out he looked at me and laughed. my grandfather rented a truck and trailer to get his truck back to florida and they first gave him the wrong size truck so we almost died getting back here. then we get back and this lady who works here is recording on her cell phone the tow truck guy trying to do his job and yelling at him saying that he is going to be responsible for any damage done to the trailer making him leave and we had to wait another hour for another guy to come. then she proceeds to tell my grandfather what he needs to do as if we didn't do it 3 hours ago at our hotel. ugh she was just like an annoying white lady asking for a manager except she was the manager we couldn't escape. please take an extra hour to go to any different u-haul.
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December 2018 by Moni L.
Regular Uhaul has all the sizes you need and help you attach and detach trailers. Used them twice, good hours. The gps will take you up a step entrance to their store or you can pass it and go around a difference entrance. They carry all moving and hitch supplies you need. Staff helpful and friendly both times. Recommen this vs other places that are attached to separate business if you don't know how to attach or detach your rented cargo trailer.
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October 2016 by Doug L.
I am only reviewing the U-Haul location on Roan Street in Johnson City, TN. This is not a review on U-Haul corporate or the U-Boxes (horrible). I have rented two storage units and a van from this location. This location is clean, clean, clean. In addition to placing your own lock on your unit, you get an "alarm card" that you use swipe in and out. It works and the alarm is really loud. (Hummm. Wonder how I know?) The prices seem in line with what I've paid for other rental units... This one just seems better taken care of and more secure than others. Each visit and each employee I've encountered has been nice, patient and professional... Even with what seems like an archaic corporate computer system throwing them a curve ball with each transaction. I'll not hesitate to use this location again as needed for storage or rental.
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July 2015 by Malisa C.
If I could do a negative review I would!!!!!!!! These people lost our u-boxes!!!!!!!! They also didn't know how to use there computer system. Every time we talk to them there is always something wrong that we have to change. Now our stuff is lost and they lost our paper work. Horrible place.
