-
October 2023 by Shadowgrass
We have given Porters Tire Store multiple visits to do maintenance and tires on three different vehicles. We bought new tires on a shuttle bus and they replaced them. Before leaving, I asked them if there were any other issues as we had just purchased the vehicle and I trusted their opinion on if anything needed repair. They told me everything was good to go. We drove two hours and two of the tires were completely flat. The hubcaps were almost coming off of each of the wheels because of how poorly they put them on. They didn’t check the valve stems and they were in need of repair. Not only is this a routine thing to check when replacing tires, but they told me everything was in good shape and I was ready to go. On top of that, we just had the tires replaced on another van and the oil changed. I dropped the vehicle off at 9 AM and went to run some errands and told them I would pick up at 3. They said it would be ready. I showed up at 3 and had to wait until 5 PM to pick up the vehicle, only to get home to find the hubcaps once again put on crooked and poorly. I will not be going back to this shop unfortunately. I will note that their customer service is top notch and they are nice people. I just don’t feel safe after getting a vehicle repaired there.
-
October 2023 by michael m.
I took my van to Porters in Johnson City to have a fuel pump put in. Greg and scheduled it for a Friday, it was towed in on Thursday. The work didn't get done on Friday due to them being backed up. Wayne,Thomas,both mechanics,and Greg a sales rep, kept me up to date with the progress my vehicle. Finally got fuel pump installed and whoa and behold, they located an underlying problem. Which had caused the issue with the fuel pump.They were actually able to pinpoint for me a problem that the 2011 Dodge Caravans seem to have. The issue being the totally integrated power module, (TIPM) AKA the fuse box. Thanks to Wayne, Thomas, and the crew of Porter's they saved me some Mega Money getting my van fixed. Thanks for the great work guys! I will be returning my van to Porter's when I have more issues. YES, I would definitely recommend these guys. I would have given five stars to them but I never give anyone five stars. I always think there should be room for improvement in any and everything people do. As for Porter's they Excel. Extremely fair prices on labor also. Cheaper than another competitor, no names mentioned.
-
October 2023 by debra elliott
Excellent service!! From checking to THOMAS that drove me to my office and then pick me up to the guys that called me and told me that I had a couple of other things going on. Like I said, excellent service all the way around. Thank you.
-
October 2023 by Robert Hughes
I had a piece of metal in one of my tires that had caused a flat. They got me right in even though they appeared to be busy. They were able to get it repaired quickly and even put the spare back where it belonged. Thanks-great job!!!
-
September 2023 by Lisa Charles
They're usually really great but when I went last week I decided it's time to find somewhere else to go. I had an appointment at 11:00 to have them to JUST LOOK at my Air Conditioner. It went out and I just wanted to know if it just needed Freon or if something needs to be fixed. I d come back to get it fixed when I had the money. I waited for almost 2 hours and still No Service. I had other appointments and I couldn't wait all day long for something simple. I was really disappointed in this place and I have been pleased since the bought out Jones Ok Tire. Well not anymore. If I had known they were going to make me wait ALL DAY just to do something simple I wouldn't have WASTED MY TIME AND MY DAY OFF. They could've told me it was going to be a while but they didn't. I'm very disappointed with these people and I'LL NEVER GO BACK TO THEM AGAIN!! The Jones Brothers wouldn't have done that to a Loyal customer. I'm sorry but that's Unprofessional and Not Good Business
-
September 2023 by Lynn Blue
Honest and reliable! As a woman, I have been taken advantage of by other shops trying to up sale me on things i didn’t need. Porter’s is not the same. They are friendly, quick, and knowledgeable. I will definitely continue to get ALL of my vehicle needs completed here!
-
September 2023 by Leigh Ann Rippetoe
I cannot brag on this place enough. The absolute best service I have received from a service shop…ever. The customer service and the quality of service is top notch. I am a new customer and the shop was busy when I dropped my car off so I hesitated to ask if I could add an oil change to my appointment, but without a second thought, they took care of it. I will be a loyal customer from here on out.
-
September 2023 by James Masters
Purchased new tires for my 1-ton truck from Porter's four years ago. They have been providing free tire rotation every 5000 miles. Always friendly. No appointment for rotations. Appointments required for alignment work.
-
September 2023 by NatureboyCSA
Wayne diagnosed my problem and fixed it. I couldn't ask for better service. Behind the counter people were nice as well.
-
August 2023 by Jeff Allen
Had Porters install 2 new tubes in my 2 rear lawn tractor tires because the tires were leaking. They gave me a great price on the tubes and install.Very pleased with their service.
-
July 2023 by Anita Ricker
Porters did an amazing job as usual. Quick and quality service. They know what they are doing. Greeneville Store always does an awesome job but when I needed tires, he immediately found some in JC. Again, consistency and dependable service.
-
June 2023 by Patsy Meridith
These guys are absolutely the best! Greg went out of his way to find the wheels we wanted for my van. And got them put onthe next day, so we’d have them for a trip we’d planned. Also changed our oil at the last minute. Really appreciate their great service! Highly recommend!!
-
June 2023 by Lindsey Heard
Cannot recommend Porter’s enough! I’m new to JC and abruptly needed new tires. Greg fit me in same day, walked me through my options, and didn’t try to push anything on me that I didn’t need. As a young woman, I often feel like places like this are trying to pull one over on me, but not here! This is the place to go!
-
May 2023 by CJ
I stopped by Porter’s recently when my “check tire pressure” light went on. The employees were very courteous and efficient. They found a small tip of a screw in the tire, patched it and had me out the door in less than an hour. We were visiting JC from Phoenix and this business really left a good impression on us!
-
May 2023 by George Bolton
First class service and people. Been doing business with you for years. Very happy. My church is now having all their service work on the vans after I told them you can be counted on to do great work. Thank you.
