-
October 2023 by Jason Smith
This is a true and honest story. And seems to be a common act that they perform according to other reviews. I have a 2008 sport trac that has been taken care of. I found that the head gasket was leaking. How did I know? I saw it leaking. That was the only way that I knew the truck had an issue. It gave no signs in the performance. I called my mechanic and he recommended Ponder auto repair. I called and told them what was going on and immediately the secretary dude says well it doesn’t sound like a gasket but we will check it out. He priced the head gasket repair. A whopping $2300 but I wanted it done right. I dropped the truck off at night and filled out the form . Clearly stated that the head gasket is leaking. A few days went by and the secretary dude called and said the head was good and that the radiator was ruptured. Well that was a lie. I said it is leaking check it again. Two hours later called back and said head gasket checked good. At that moment I should’ve got my truck but I trusted them and paid $1200 for them to change the radiator out. Yea stupid again. Picked the truck up and on day 2 the heat didn’t get hot and it was missing as well as the thermostat jumping around. I called and told them what it was doing. As I already knew that it was the head leak. Once again the secretary dude answered and says oh it probably has another leak on the radiator. How this place stays in business with the lack of knowledge is a mystery. I called and asked to speak to who runs the place. Brian Ponder calls me back and say’s bring it in and I will check it out myself for free. Ummm well that’s so sweet. So I filled out the form the same again and a day or so later a dude calls and says I have one or two cracked heads and they recommend replacing the motor. The quoted replacement with a used motor for $4700. I called Brian ponder again and told him that if the head gasket had been fixed in the beginning then the heads would not be damaged due to it had never overheated until they touched it. He says I will make it right and offers to the labor from the radiator job off the motor price. Wow Brian u really made it right. They screwed me over from the secretary to the owner. Now I have taken it elsewhere and immediately was told when pulling the engine apart that the head gasket was bad. It would have been great if Ponder auto would have listened to the customer. I mean I obviously have more knowledge than that bunch.The heads were sent to the machine shop. I expected to have an issue due to driving 45 min to take to mechanics and the ponder drives. And no the heads were not cracked but they were warped from overheating after Ponder repair. So now I’m out the radiator repair and now add a set of heads when this could have been over and done if they would’ve actually knew what was going on. So now I have spoke to a lawyer and I do have a case and we will get paid back plus damages. And the better business bureau will get to hear the story. Thanks again Brian Ponder for taking food from my family without a flinchService: Engine repair
-
October 2023 by Alan Arnold
Very friendly service. Had my front brakes repaired my front rotors were warped. They was quick and very efficient.
-
September 2023 by Ben Dutton
Can't say enough good things about Brian, Bob and the entire Ponder team. Prompt, professional, extremely capable and entirely trustworthy. My family and I take all our vehicles to them.
-
August 2023 by Steve R.
They have certainly earned my trust thru the years, They do great workThis Steve R, from Erwin not Kingsport
-
July 2023 by Amy Forson
Driving my '99 CR-V to Knoxville when the dreaded 'Check Engine' light came on in JC far from home, Google pointed me to another garage, but I spied Ponder's OTW and pulled in there SO GLAD I DID! Gentleman pinpointed the issue, took care of it in five minutes and didn't charge me a cent for the fix! Writing this review from Knoxville, but I'd drive to Johnson City for service from these amazing professionals that's how friendly and professional they are. They certainly made my day amazing!Services: Auto exhaust system repair
-
July 2023 by Jeana Gregory
I heard good things. They have been here for years. But they are pricey but I understand that they do the work.They gave my friend an estimate and it will be cheaper for her to buy another vehicle.
-
July 2023 by La La
LOVE these guys-Cream of the Crop:Honest! Reliable! Dependable! Kind!☆Professional+Transparent Care☆Superior Customer Service & QualityA+ BBB ▪ ASE & RepairPal CertifiedServices: General repairs & maintenance
-
April 2023 by colleen sicca
We just recently took both of our cars to Ponder. One for brake repair the other an oil change. The level of customer service is high and appreciated. The estimated price was spot on. Didn’t come back with a list of other repairs and that’s a first. All employees are friendly and patient. Our neighbor recommended this place and I’ll definitely recommend this place for services.
-
April 2023 by Seth K
Car was dropped off in mid February and I picked it up in late April with issue un fixed. and was charged. Stay away!!Services: Engine repair
-
March 2023 by Bonnie New
Throughout my life I've needed to take a vehicle to Pondre's a handful of times. Every time they find something i didn't know about that's so dire it has to be replaced immediately, usually to the tune of hundreds of dollars. I don't use them if i can help it. I brought my car in for an issue in the steering column recently. They also replaced two rotors. They said all 4 of my car's mounts were broken and unusable. That seems unlikely given the way the car was driving, but I gave them the benefit of the doubt. They also agreed to fix the sliding doors. All in all it was almost $3000, $100 of which was for the doors. The doors got oiled, but not fixed. When I called to follow up they said they'd be happy to look at it free of charge, to then charge me for whatever else they decide might help. I asked for a refund of the $100, and was told no because they did oil it, even though that's not what it needed.Services: Steering & suspension repair
-
February 2023 by Ralu Negrisanu
Highly recommended. Received an estimate before the work, part was ordered on time, brought the car in the morning and the door lock was repaired by afternoon. Works great! Will come again with any issues with my car.Service: Electrical repair
-
February 2023 by Lori Davidson
These guys are amazing. I don’t know what I would do without them! Very service driven and honest.Services: Air & cabin filter replacement
-
January 2023 by Clay Runnels
If you need auto repair or service, take it to Ponder Auto Repair. Quality work in a friendly, honest and timely manner. I trust this place after years of experience.Services: Auto engine diagnostic
-
November 2022 by Mary Brannock
Had our vehicle towed in, received an estimate and immediately had it towed out. They started working on my car without permission and damaged a part. Not impressed.
-
October 2022 by David Thomas
I’m very happy with Ponder Auto Repair. I was able to get in for service and inspection quickly. Took my car in for the overnight drop off so they could work on it in the morning. I was called before lunch the car was finished. I will use Ponder for all of my service from now on.Service: General repairs & maintenance