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August 2023 by Chris C
I was looking to update the furniture in our living room and I was able to get all of the pieces I needed at the best price from Lenoir Empire. I received my pieces all as ordered from a few manufacturers all in one delivery. I highly recommend them for your next furniture purchase.
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November 2022 by Allison Walser
I ordered/paid for a dining room table November 2020. 2 years ago and still have not recieved the whole piece.I waited over a year and a half to get my order and when it came it was missing the table top. They have never once called me, I have to constantly call them so I can get a run around; it's covid, it's China, it's the distributor's fault. I am beyond disappointed in their service and lack of effort to assist.
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October 2022 by Lauren Garner
Their prices were very good and their customer support was excellent. Ordering from California made me a little hesitant but I would definitely order from them again.
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January 2022 by Barbara Wells
I am very disappointed in the service I received from Lenoir. I am 81 years old and I have purchased several items from Lenoir over the years. I purchased a sofa that was delivered during the height of the Pandemic. The delivery drivers were not educated on the product and did not know how to bring the sofa through a standard size front door. A panel should have been removed to allow the sofa to fit through the door. Instead of removing the panel, they jammed the sofa through my door and damaged my door and tore the fabric on the sofa. Lenoir initially indicated they would fix the problem (although at first that made light of the problem and acted like it was nothing). After almost 9 months of complaining by me, they had the manufacturer send me material that may match the sofa. However, Lenoir is not sending someone to repair the sofa with the fabric. It is very disappointing that (i) they use delivery agents that are not educated on the product causing damage to my home and the product and (ii) they refuse to make thing right with a longstanding customer.
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November 2021 by Barbara W.
I am very disappointed in the service I received from Lenoir. I am 81 years old and I have purchased several items from Lenoir over the years. I purchased a sofa that was delivered during the height of the Pandemic. The delivery drivers were not educated on the product and did not know how to bring the sofa through a standard size front door. A panel should have been removed to allow the sofa to fit through the door. Instead of removing the panel, they jammed the sofa through my door and damaged my door and tore the fabric on the sofa. Lenoir initially indicated they would fix the problem (although at first that made light of the problem and acted like it was nothing). After almost 9 months of complaining by me, they had the manufacturer send me material that may match the sofa. However, Lenoir is not sending someone to repair the sofa with the fabric. It is very disappointing that (i) they use delivery agents that are not educated on the product causing damage to my home and the product and (ii) they refuse to make thing right with a longstanding customer.
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August 2021 by Christina D'Agostino
I’m from New York so needless to say it was a little nerve racking ordering a whole set of furniture sight unseen. Everything went so smoothly. It was a great experience with Walter and his team. Such friendly service, great communication and unbeatable prices. It was a pleasure doing business with this company.
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August 2021 by Ed S.
Wife and I have been in there a few times over the years. More a catalog store than a showroom, so understand that going in. If you already know what you want, they can probably save you money over other places, but not a place to browse for actual furniture.
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May 2021 by Elizabeth Ruiz
I have always been apprehensive about ordering furniture from a company not within my city. However, after much research I decided to take a chance with Lenoir Empire Furniture. Walter was wonderful, and Andrea was extremely helpful with all of my inquiries. I purchased a beautiful bedroom set and saved a lot of money. I only wish I had ordered furniture this way years ago, and absolutely will again! Lenoir Empire Furniture was a pleasure to work with!
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November 2020 by susan persechino
I highly recommend Lenoir Empire Furniture. My email request for a quote was answered with a phone call from Aaron. He provided fantastic service and follow up with my many questions prior to placing my order. Aaron ensured that the delivery was scheduled by following up with the delivery service on my behalf. The price versus our local furniture store was just over $2,000 less and with a shorter wait time. Thanks Lenoir for a great experience!
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November 2020 by Kim Tweardy
Lenoir Empire is fantastic. They return calls promptly and work hard at answering all your questions. However, what they don't tell you is that the trucking company they work with will sit on your order for many, many weeks until it is convenient for them to deliver your furniture.
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September 2020 by David B.
Great service and product lines. Love the no hassle pricing. They give a fair price to begin with. Quality furniture. Very pleased with all five product lines we ordered.
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April 2020 by E Hirst
We were in the middle of a move when this pandemic began. Fortunately, we found Walter at Lenoir Empire Furniture. Walter returned my email inquiry within 24 hours and was patient with me when I asked a ton of questions. Additionally, he listened to me vent about a sub par experience I had with another company that I discovered on the internet. He also provided professional insight on what may have happened. We were able to order our items quickyly, at a fair price and we were provided plenty of information regarding our purchase. It is not easy to make purchases over the phone and/or internet but when you can hear a person's kindness through the phone it makes it easy. I would check out their website and give them a call today if you're looking for reputable furniture brands.
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February 2020 by Karen T.
Great service. This company sets the bar for ordering furniture at reduced prices. Easy to work with, very prompt, delivers as promised. Merchandise as promised. They use an excellent delivery company who arrives on time, and is pleasant, efficient and courteous. Wish I could order all my furniture this way.
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October 2019 by Elizabeth
Great place to purchase quality furniture at reasonable prices that last. Friendly ,helpful and patient staff to help with all your decisions, making the choices and experience a great one. *Note * DO YOUR HOMEWORK ,just like test driving a vehicle you want comfort ,beauty and savings..❤❤❤
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July 2019 by Mike Firetti
As a first time purchaser from Lenoir, I must say that their service level and pricing was exceptional when compared to my local furniture store. Everything went smooth as planned. A very good buying experience!!! Safe, efficient and trust worthy!! Great job Team Lenoir!
