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March 2024 by Kelli Harrison
Stacey that works at the Johnson City location is the rudest lady I’ve ever dealt with in my life I called prior and booked an appointment to file an amendment. Nothing was stated on the phone that I needed to bring I get there she asked if I have documents with me I stated no I was just following an amendment. She calls me back to her desk set me down and ask if I brought documentation again I stated to her I called to book an appointment and nobody told me that I needed to bring anything, she was very rude and the worst customer service I’ve ever dealt with. I told her OK sorry thank you never spoken. Another word not you’re welcome not come back and see us nothing. She is a horrible example to be working for this company and yet no wonder I filed my own taxes every year. I will never be back to this location, nor would I ever want the pleasure of dealing with Stacey ever
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March 2024 by Alex Morris
Kathleen is great. This is our second year working with her and not only is she knowledgeable but she's extremely personable. She helped maximize our return.
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February 2024 by ashley bright
Working with Kathleen was exceptional she's very knowledgeable and great person and will make it an easy experience to prepare your taxes .
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February 2024 by Chad Fields
Friendly, great experience
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February 2024 by Marvin Dykes
If you want your taxes done right and get the maximum refund legally, choose H&R Block! Their piece of mind guarantee ensures that you have nothing to worry about! I am a happy customer for many years and will continue to return!
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January 2024 by Siara Mack
Very fast and friendly service.
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March 2023 by Carol Clayton
My daughter was quoted $200 (already an outrageous price for a return that was already filed), given no receipt in her paperwork, then discovered she had been overcharged by the auto withdrawal taken from her refund! Because she is only 20 they took advantage! Shame!!!!
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February 2023 by sierra salas
Stacy was amazingly patient and nice
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May 2022 by Gary S.
lousy follow up service even when signed up for special service. i have been calling number i was given for contact for a month but no one is available. just goes to show the extended service they sell is a rip off.
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April 2022 by David Presnell
The lady that helped me with my taxes was very nice and help me understand everything and explain things it was the best H&R Block experience I've ever had.
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March 2022 by Kathy Walker
For the representative Kerri Kellum was the nicest representative I have ever had she explained everything step-by-step and I left their very confident on my taxes
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March 2022 by Anthony Gross
Turned in 3 w2 they filed 2an didn't realize till I had to sign a paper that only showed 2 asked where is the 3rd one an turns out they didn't file it so now gotta wait for the return just to have to file that 3rd one
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March 2022 by Destiny Luckado
Makes everything easier for me to understand and asks a lot of questions.
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February 2022 by Daphne Stone
My taxes are always done early due to your scheduling of my appointment a year ahead. My tax lady is always keeping updated with changes in the law. You used to have good coffee out in the lobby but now there's no coffee so...... sadness
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February 2022 by J Rose
The amount we get back each year keeps going up and the representative is nice and had great customer service, plus she was very patient with us as we got things together and had to deal with our two kids
