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February 2024 by Daniel Jennings
Very clean store, nicely laid out, easily navigated. Friendly employees and very well managed. Great Visit. A+++
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February 2024 by Brad Carroll
Friendly staff eager to help me find what I had been looking forever for really nice store!
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February 2024 by Kris “Villager”
Great home Depot location
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February 2024 by mark hicks
Richie kort was very helpful and explained what would work better,need more of him
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January 2024 by Jeremy Wright
We recently did an entire Kitchen and Laundry room remodel and ordered this unit along with about $4K in other LG appliances from Home depot. We ordered this unit on November 24th and was given a delivery date of December 12, was notified by delivery team this would be moved out till 16th due to schedule. I receive a text message from the 3rd party delivery team on the 16th the unit was damaged, and I would be notified by LG in 48 hours about the replacement. I called customer service and was assured this will be resolved quickly. LG automated system calls on December 18th that the unit will be delivered December 22! On December 22nd I get another text message from the 3rd party delivery team that replacement unit arrived at the warehouse damaged and that I would be contacted in 48 hours by LG. I call the store and explain this is a month after our order can they help? I was given a $100 courtesy adjustment and assured this will be resolved and I will be contacted with new delivery date. LG automated phone system calls me January 9th and tells me unit will be delivered January 15th. January 12th I get an automated call from LG stating unit was backordered until at least January 29th and that I will receive a delivery date after that time when a unit is available. My wife and I go into the store on January 12th looking for help and was told sorry, Home Depot doesn't really stock anything and if we want the LG we will just have to wait. So now we have been without a washer and dryer for almost 6 weeks and Home depot really doesn't care or have a way to help. We asked to have the order canceled and refunded. Was told since it was an online order they have to get permission from LG to give us a refund. Lady at Home Depot tells us she will work to get refund processed but since Monday the 15th is a holiday they will probably not be able to get in touch with anyone until the 16th. On the 16th I call store and was told sorry the refund is being held up by LG and they hope it will cancel and allow them to process my refund soon and they will call me with resolution. I call the store back on January 19th and was told, the hold just cleared and they are refunding me the purchase which of course if the amount of the unit minus the credit I was given in December, so basically were taking back the money and you'll just get what you paid us. I just want this to be over and so ok. The refund finally processed on January 22nd. So basically Home depot took $2K from me and held it for 2 months and didn't deliver anything to me. No apology, no offer of assistance, no attempt to save our business; just told that's the way it is here at Home Depot. This was a truly unbelievable experience and such a disappointment in customer service and a company that should do better. Stay away from Home Depot!!!!!!!
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January 2024 by Alex Radovic
One of my favorite stores. People there are very happy to help you find things. The staff at home Depot are very knowledgeable.
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January 2024 by Linda A.
My daughter and I bought a $800 wash machine and they gave us the date that it would deliver the time it would be delivered The driver called and said it would be around 9:00 PM and never showed up after Home Depot the next day, we got it delivered two days after that and they want to leave it on my side walk after I paid for the old gone and the new one in I wouldn't sign the delivery paper until they did their job they did not want to but they did anyway if you buy appliances from Home Depot make sure you have someone to go get it and deliver it and put it in because you'll never know if you're gonna get it or not, the delivery service is terrible
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January 2024 by Seth Haynes
HUNDREDS of tiny green plastic beads in the houseplant soil. Who opts for shredded trash as soil amendment? If you can sell me a barely rooted cutting of a pothos for $14 you can afford crushed rock, clay, perlite, or vermiculite. Thanks for destroying an entire years worth of compost.
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January 2024 by Jim
I've been going to Home Depot for 25 years. If you need help they're eager to help, not run from you like I've experienced Lowe's associates do.
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January 2024 by Linda Adkins
My daughter bought a $800 washing machine and they told us what date and what time it would be delivered and we waited all day up until nine at night we called at 5 PM and the driver of the Home Depot truck said he was running behind and it would be another 30 minutes before he deliver so of course we waited and we called him again and he said that it would be tomorrow or the next day before he can get delivered and then we called Home Depot in Johnson City the next day and they said that it was never on the truck to begin with and it will be another week before it get delivered And then they say it would be 7 to 10 business days before I get my money back. I have always liked Home Depot but I will never make another purchase at the store in Johnson City or any other business like that I don’t want.
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January 2024 by Elizabeth Honeycutt
Ruth was very helpful!
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January 2024 by andrew balliet
Great store. Good layout. They had everything I needed. Great location, too.
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January 2024 by Katherine Brooks
The Associate was very patient and helpful
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January 2024 by Randall Guinn
Never have everything I need, NO military discounts, o one ever offers to assist.
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January 2024 by craig malone
I ordered a online order and paid more for it here because it was going to be in store sooner than the other store and after I paid for it the Next day it advised me it was not going to be here for 5 more days and it can't be canceled because it already shipped I feel like that is a lie will not do anything to make it right should have went to the store across the street with the blue sign
