-
October 2023 by Amy White
Had my car in to get a battery replaced and it was almost closing time. These gentlemen took care of it with no complaints so my daughter and I weren't stranded. They also made sure they got someone to deliver the correct battery after someone sold me (and I brought) the wrong one. They care about their customers and made sure to fix things the right way. Highly recommend!
-
September 2023 by Tony Floyd
Just needed the tires rotated and balanced. They scheduled me and did the work. No big pressure to sell more services or maintenance. Thanks!
-
September 2023 by Faith G
Luke and the whole crew there are amazing. While we had to have substantial work done on a family members car, Luke tookAmazing care of us!!!! Thank you!
-
August 2023 by Joy Green
I used to give this place 5 stars but ever since I have been dealing with a particular person that works here I have had nothing but horrible experiences. This young man misinforms, doesn't know what he is talking about, very poor service, and is unprofessional. I will never go back to the North Roan Free Service again. Very upset. I don't appreciate being riped off and my time wasted.
-
August 2023 by Jackie M.
My parents trusted you guys and brought their car to you for an oil change and to check into a sound they thought they were hearing. You said they needed a battery, so they paid for that and the oil change, which infuriates me because I bet you anything they did NOT need a battery. $384 for a BATTERY AND OIL CHANGE?! What a scam. A new battery for their car is MAYBE $140 max. Oil change? What? $80? Get out of here.You also performed a tire rotation with the oil change and claimed they needed their cars struts changed for another $1300.00+…. I am VERY glad they didn’t do this and I told them they should go for a second opinion, as this sounded very shady for a car with very low miles.They took the car for a second opinion to a TRUSTED mechanic and guess what they were told? That NOTHING was wrong with their car and no, it did NOT need the struts changed. They actually noticed after the tire rotation that the sound stopped, thus….. that must’ve been all it needed.You guys are truly awful. My parents are older and cannot afford much at all, and here you are not only robbing them for a battery (that I’m positive they didn’t need), and then trying to rob them of money they DO NOT HAVE for a service they don’t need. Thanks for nothing, I’ll be sure to spread the word of your lack of empathy for older people. I’ll help them locate another place for oil changes in the future.I also can’t help but notice that my parents aren’t the only people you’ve done this to, based off of other reviews. Such a shame.
-
August 2023 by Jessica Kiefer
This place goes well beyond being helpful. I came states away after a tire rotation only to find out my lugnuts were lose and one was missing. These wonderful people helped me out and rechecked them to make sure I get home safely on such short notice. I couldn’t thank them enough. Wonderful people
-
August 2023 by Deacon Weeks
Seriously... made an appointment for trailer tires over a week ahead of time. He had the tire sizes we needed in the computer since my wife had told him over the phone, I have one day in town to drag the trailer in and get them done so I can load up and be down the road the next day... they didn't order the tires and don't have them... they can get them on Monday. Sorry buddy, I can't deal with such garbage. You have one job, provide the tires when customers have appointments.
-
August 2023 by Greg C.
100% markup on parts from local parts store, when they get a discount already. I can understand 25-30%, but doubling the price for parts is ridiculous. I should've known better than to deal with them. Lessons learned. And using a impact to put aluminum lug nut covers back on did nothing but strip them out and chip the paint off of them. Very disappointed.
-
July 2023 by Cliff Cook
Well beyond my expectations. I had 3 other locations tell me something totally different than this one.Easy fix and back on the road the same day.
-
July 2023 by Jeana Gregory
FYI FREE SERVICE HAS BEEN BOUGHT OUT BY MONROE AND IF YOU HAVE A PROBLEM THEY HAVE HIDDEN HOW TO CONTACT CORPORATE OR IN THIS CASE GIVE YOU FAKE INFO!THANKS FOR TAKING THOUSANDS OF DOLLARS FROM A 67 YEAR OLD WOMAN AND NOT FIXING ANYTHING!This place boasts 5 stars however I don't get it. I am NOT a customer here however my best friend ( female, 67 yrs old) for over 30 years uses them. She has been repeatedly to get heat in her vehicle to no avail for 3 winters...finally last fall they installed a heater core and she now has heat. Cost $1000 on top of what they changed her for the times they didn't fix it. When here vehicle started running rough, she went for a scan at the parts store and then took it to free service for the repairs. They did $3700 worth of work to the vehicle (financing through some company they use that charges 149% interest! Yes 149%)and it still ran rough so she went back to the parts store and the same codes came up! Now they are charging here another $400+ to fix what they were supposed to fix last time! ? I will not use the place myself after seeing how they treated her!She has went to another REPUTABLE auto shop and most of the work done by Free Service wasn't necessary and in fact she has a sticking valve.
-
June 2023 by Gerald Williamson
Just passing through and simply had a tired patched & mounted on my truck while my travel trailer was still hooked up. Both the front desk and shop staff I interacted with were friendly & helpful, not pushy. They did the job quickly & effectively, and answered all the questions I had, even technical ones not directly related to the work being done. Price was fair & I was well pleased.
-
June 2023 by Lindsey Heard
Their oil changes are very affordable and quick, but that’s the only good thing I can say about Free Service. I was quoted almost $700 for new tires (usually pay $400) and $1200 for brake work with lots of extra fees within the itemized breakdown. I took my car to a local mom and shop place in town and got new tires for $400 and the brake work taken care of for $500. Overall, I saved about $1,100 by NOT going with this place. I understand they offer some kind of warranty on their brake work, but it’s not worth another $700 in my opinion. As a young woman, I have time and time experienced shops trying to scare me into immediate and extremely expensive repairs. I feel like that’s what happened here and I’m disappointed.
-
June 2023 by William Failing
Got us in and out and back on our vacation quickly. Very friendly and professional. Hope you don’t get a screw in your tire but if you do they will take care of you
-
June 2023 by Ishka Shir
I took a used car I was thinking about buying here to get it inspected. these guys were great. They were super helpful and pointed out reasons why I should definitely not buy the car.
-
May 2023 by Stephanie Tipton
Be warned that if you come here for something simple they will find numerous other things wrong with your car and manipulate you into fixing them. I came here for my front brakes and they refused to fix them unless I paid for $800 dollars of work on additional issues. However, when I took it to my regular mechanic they said that all of the repairs that free service suggested were not necessary or not relevant to the issue with my front brakes. Can’t believe I wasted an hour of my time letting these people try to scam me.
