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May 2024 by Justin Mayle
Bill worked very hard helping me through this entire process. It didn’t matter what time it was or what day it was, if I had a question he was responding with an answer. I’ve never worked with a more professional lender than Bill. He’s got my business in future home buying and will be my first choice. I seriously can’t thank Bill enough for all the hard work he has done for me and helping me buy my new house. I will certainly recommend him to any future home buyers that I know.
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March 2024 by Nic D
Bill recently aided us on our journey as first-time home buyers. He was able to secure the best interest rate around, which was wonderful in the current housing market. Bill is a MACHINE! He was available around the clock and was prompt and thorough with responses to our many questions - the ball never stayed in Bill's court during any part of this process; whenever there was something on his end to do, it was done immediately. He demystified and streamlined a process that I thought would be maddening, stressful, and all kinds of anxiety-inducing. Bill turned it all into a painless experience, and he will forever be a part of our life story now. We are not keen to even consider buying another house anytime soon - but whenever that day comes, we will be going straight back to Bill. Thank you, Bill!
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December 2023 by Mary B
Have never had a bad experience with this bank. A few issues have been resolved by the staff and I think they did a fine job of it.
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July 2023 by Gentry Moving and Storage
Great banking services! Friendly staff! Highly recommend this bank!
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April 2023 by Brian Boggs
Wow really want to make money off of your own checks by charging $8 is crazy so if you bank with them your an a hole for supporting this !!
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March 2023 by Tyler W.
I love this branch!Always super friendly staff!Never to much of a wait.Don't have to come in for large withdrawals like other branches or banks make you do, super convenient when it comes to the drive through!They also issued me a new card when I moved because my older card was damage. Did it within 10 minutes. I was suprised at how fast the service was!I come here weekly and I perfer driving the extra 5 mins to skip the other branch in the area.Also is pretty clear and fast answering any questions or concerns I have.They actually pick up the phone too!I mean I like first horizon. Obviously or I wouldn't bank with them as well as other banks. But branches near here LOVE to not pick up the phone!After calling 3 other locations and being put on hold for 20+ minutes for a simple question. I called them and they answered my questions within 5 minutes!Whatever your doing, Keep it up!
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February 2023 by Marianne Cintineo
When you walk in the bank, the staff treats you like family. I'd never bank with anyone else except First Horizon.
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October 2022 by Thomas Moore
Worst bank ever. They couldn't even close my account properly when I left.
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August 2022 by JeffreyLee Davis
I have been a banking customer with 1st TN(now First Horizon) for 40 years, since I graduated high school in May 1982.
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June 2022 by Brian Gallagher
Bunch of thieves. Charging non customers fees to cash a check that belongs to that bank! Wow!
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June 2022 by Brandon S
Always a pleasure with this bank or any branch they have always helpful no matter where you go and to be a large bank they treat you like they have known you personally. I would recommend this bank to anyone they have tons of options and great accounts.
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June 2022 by Ursula Behling
I just to have an account in Erwin ,it moved to JC so I checked if the Bank would be open on Saturdays and it said yes open at 9am .So I drive to JC to 2 of the Horizon Banks and the were closed .Here I trust the Bank with my money ,and the cant keep there own Place not right with Operation hours what else is a lie .I am not a happy Camper ,now I have to go back tomorrow lets hope there open then .And yes I am mad
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February 2022 by Peyton Howren
Would give 0 stars if I could. Absolutely terrible bank. The staff is awful and almost as bad as the customer service. Not to mention they close at 5 but they turn the phones off at 4 so no one can bother them. Not only that I work during the week and they will lock their doors before 4:55pm and on fridays they’re closed at 5:50. Do not waste your time Or money on this bank.
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February 2022 by Craig Leyman
One of the worst banks I have ever had the displeasure of dealing with!! This bank has more fees than a kennel dog has fleas!!! $37.00 overdraft charge which is assessed in part because this bank takes out withdrawals from your account at around midnight and then waits until around 7 am to deposit money into your account. You are also charged a monthly banking fee -- even with a business account!
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December 2021 by Wendy Champouillon
I don't recommend trusting this bank with your money at all. I had to unfortunately use mobile deposit to deposit my paycheck due to work hours conflicting with bank hours. I have deposited my checks weekly to the North Roan St. Johnson City branch for 4 years. Every check that I deposit is a First Horizon issued check as the law firm I am employed by banks with First Horizon. So due to the schedule conflict with bank hours, I used mobile deposit 3 days ago to deposit my First Horizon issued check. It still had not cleared yesterday, so I left work and went straight to the North Roan St. Johnson City branch. There, I spoke with Brandon Joyner and then Andrea Prince. I was told by both Joyner and Prince that "your funds should be available by first thing tomorrow morning." I accepted this response and left. That was on Friday. I woke up this morning, and the funds were still not available. So I called First Horizon and spoke with Andrea Prince again, who transferred me to customer service where I spoke with Janet. Janet told me that there was a hold on the check until Tuesday, and so she instructed me to back to the North Roan St. Johnson City Branch again, with my paycheck in hand, and speak to an account officer. So I went there, where I spoke with Vanessa Arnie, who seemed to at least try everything that was in her ability to help the problem, verifying that the funds had left my employers account, matching the signatures and confirming that it was a First Horizon issued check. I don't have much an issue with Vanessa Arnie, however, after spending about 15 minutes at her desk, I was essentially told that because it was a Saturday, nothing could be done until Monday, and that if the problem would have been taken care of on a Friday, I would have the funds available today. To which I replied "I was here yesterday. Andrea Prince and Brandon Joyner told me my funds would be available today." Then, Andrea Prince, who is apparently only eaves dropping on the conversation without any intention of helping the problem, chimes in using an incredibly rude tone to say "I said the funds *should* be available and I had noway of knowing the account was new." The account is not new, I have had the account for 4 years, which I informed Andrea Prince about, but she seemed far more interested in just trying to take liability off of herself instead of helping the problem. Apparently my accountability in this was accepting Andrea and Brandon's response that the funds *should* be available in the morning, and somehow forced them to do their jobs and take care of the problem that was allegedly only solvable on Friday but not today. Andrea Prince and Brandon Joyner were in such a hurry to get me out the door yesterday, that they gave me false information, did not do a thorough job looking into the problem, and they've directly caused me to be without money to buy groceries, pay my bills, take care of my child and my medical conditions. I take that very personally. I even asked Vanessa Arnie, "what do I do? I can't get groceries, do I take out a loan for this amount??" to which she replied that I could not even take out a loan from the bank because it's a Saturday. I do not live near this branch, I've made 2 trips to this branch from my town to resolve the issue, just to be told the issue could not be resolved. I've spoken to 5 First Horizon employees at length about this and they have all refused to resolve the issue. On Monday I will be closing my account with First Horizon bank and taking every legal action against this bank within my power. I simply cannot get over how rude Andrea Prince, Account Officer of First Horizon Bank on North Roan St. of Johnson City, TN treated me. I do expect to be speaking to her direct supervisor first thing Monday morning, simply because of how rude Andrea Prince treated me after her place of business has essentially held my paycheck hostage.
