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March 2024 by CHERIE ELLISON
Worst delivery service, if you want it there by a certain time or a certain day, make sure you pick it up yourself. Customer Service is awful, won’t even call you back regarding complaint.
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March 2024 by K Clark
Ordered on 1/31/24 for delivery on 2/12/24, here are pics of what was Ordered vs what the JC store Delivered. Fruit tray was replaced with smaller trays, they made this decision about 1.5hrs before requested delivery time because they didn't have the pictured tray in stock, even though they had the order 2 weeks in advance. Store confirmed they delivered wrong flowers yet refuse to respond to my refund request, the $245 they charged is more important to them than delivering what customers order, all they want to offer is for me to let them do another floral arrangement and try again, they don't seem to understand why I will not agree to that since the surprise aspect is done and over. Since store refuses to respond to messages for weeks now I am just giving all the info to my bank and filing a dispute.
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March 2024 by Micah de Gouveia
Usually, we love edible arrangements, it's a cool way to send someone appreciation in a unique and fun way. But this location unfortunately has poor time management, poor customer support, and poor execution.We waited hours for our order to be completed after the time they originally communicated it would be finished. We showed up well after they indicated the order would be ready and were told it would be ready in 10 minutes several times and after waiting an hour we had to leave and come back two hours later. We had paid the first time we showed up but when we came the second time they were going double charge us because they "couldn't find the record" of our order. We had to pay for a second portion of the order but no receipt was offered to verify what we were charged for.There were just a lot of compounded issues, and I can't recommend anyone use this location.
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February 2024 by Jonathan Cross
Ordered 2 arrangements for Valentine’s Day, one for my in laws and one for my wife. Our residences are in Bristol, and they offered delivery to us here. One of our orders was delivered at 8:00 at night, and the other order never showed up. I got an email saying they attempted to deliver it but no one was home, which was a lie because I was at that specific residence when they “attempted” the delivery. We have a ring doorbell that is motion-triggered, and yep, no attempt was made. I even went outside and looked when they emailed saying we weren’t home to see if I could flag them down. I’ve tried calling the office multiple times, only to be greeted by their recording of all the great deals they’re running. No matter how many times I call and wait to talk to someone, it always directs me to voicemail after waiting for 10+ minutes. And I’m still waiting on that call back. All I want this point is a refund for the order that wasn’t delivered! Very disappointed with the lack of customer service and the extremely late delivery and non-existent delivery. I will not be ordering again, and I recommend ordering something elsewhere for your loved ones.
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December 2023 by Theodore Anderson
If you want to suprise someone and enhance their day exponentially. I highly recommend the Johnson City Edible Arrangements. It is a Family owned buisness that thouroughly enjoys bringing sunshine to your loved Ones day. So much Love goes into it and you can really tell.
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December 2023 by Christy Mays
I ordered an arrangement over $100 for my grandparents, and much of the fruit was not ripe enough to eat. I called the store to ask for a replacement or refund, and they were not interested in making it right. I was told my 80 yr old grandparents were supposed to drive 30 min to return it. I won't be ordering from Edible Arrangements anymore. The customer service was terrible.
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December 2023 by fargolady17
Very friendly, got my order out right on time!
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September 2023 by Josh Flynn
It was simple to order. I had to call and confirm the order with the location in JC as I was having issues with my computer. The lady that answered was super nice and confirmed that she received the order. The only issue was that what I ordered was missing an item once it was delivered. It was just the Happy Birthday balloon which isn't a tragic miss but it was still somewhat disappointing considering that was the only item in the order that mentioned anything birthday related. You always expect to receive everything you ordered but it just didn't happen with this one.
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May 2023 by Jay E.
Terrible service; Put an order in for mother's day a week prior to mother's day and here we are 2 weeks AFTER Mother's day and they won't contact me back or refund me and order status is stuck at 'Arranging'.
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February 2023 by jeff h
Tried to order online 3 times , took payment 2 times but the shop would never confirm the order . Called and they said it normally takes 30 min to come thru and they would call either way if it came thru or if it didn't. Never got a call back. Was for a child at niswonger ...
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January 2023 by Heather Rigsby
I just want to say Thank you so much for the 6pack of free chocolate fruits. It was so delicious!! I will definitely be back from future gifts!!!
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September 2022 by Amanda Gilly
Absolutely delicious!!! Cost less to go in and order and pick up than to have delivered.
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June 2022 by Audina “Dee2”
Decided to try the cheesecake and cookie platter. My son said it was very good. Another edible hit!! The gift arrived in time for his birthday. Yay!?
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May 2022 by Audina 50's
Decided to try the cheesecake and cookie platter. My son said it was very. Another edible hit!! The gift arrived in time for his birthday. Yaeh?
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April 2022 by Lauren Annarino
The arrangement was beautiful and yummy, well received.I would definitely suggest that your delivery people not wear their political shirts at work, instant turn off.Enough said!
