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December 2023 by Tj Koscak
Some of the best in Banking! Love this ECU Branch and all they do for us.
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November 2023 by Morgan Osborne
I like Eastman credit Unions but this one office is one I won't ever go to again. It's always some issue this branch and the sticks up their rears. It's only this branch. I will go out of my way around the world just to keep from going to this one.
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July 2023 by Ruth Wyatt
I am a member of north carolina state employees credit union and a member of eastman credit union and eastman credit union is the best Best by far love eastman
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March 2023 by Charlene Loyd
The best bank in the tri-cities. I wish for the future that this banking industry continues to grow & thriving.
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February 2023 by Eric M.
My wife popped into the Piney Flats branch to have some documents notarized, only to be told that ECU will only notarize documents for members of ECU. In other words, they'll notarize my documents, but not my wife's, or my son's documents, because they're not members; only I am (currently holding three accounts). I was disappointed by their lack of service and willingness to help. Are they that desperate to get one's business? Or are they that confident in turning customers away? I would not recommend ECU to anyone.
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September 2022 by Mark Perkinson
Very friendly and efficient, love them!
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June 2022 by Geoffrey Munday
This location is a joke pulled up at 5:25 today, and they took forever to take care of the customer in front of me. When they finished with them they closed the window and couldn't deposit my check. No Customer Service to customers that use this bank all the time. I will be looking for another bank.
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March 2022 by Greg Lamb
Can't get through on the automated phone service.
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January 2022 by Peyton Howren
This is by far the worst bank I have ever banked with. Only a few staff members are respectful and even then they don’t make it a good experience. I have have my account drained 4 times in the past two months with purchases from OUT OF COUNTRY. I don’t have a single subscription on that card. Not only that they won’t answer their phones and if they do it’s a 1800 number. It’s overall just a terrible experience and makes your life 10x more difficult than any bank I have dealt with and currently deal with. The customer service is almost nonexistent. And I’m only giving 1 star because this place might deserve half a star but they don’t offer that as an option
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August 2021 by Adeline Viry
DO NOT USE THEIR ATM if you're banking with another institution!!!. Even though they're offering the service if anything goes wrong they will not helped you at all!!! My husband withdraw cash on Sunday and the machine swallow it back up. After that it was jammed and nobody could use it. The bank refused to give his money back to him! They said the other banking institution needed to initiate the complaint. We explained that it was a bank in the Philippines that there was 13 hours difference so it was impossible for them to call them, and that a lot of staff didn't speak English...THEY DID NOT CARE. Worse, they admitted that they were able to count the machine to verify our claim that the money was swallowed back but that they would not initiate that action! So pretty much unless you have months to waste hoping to get your money back if something goes wrong do not use their ATM to withdraw money from another account. They offer the service but they're not willing to back it up when their machine goes wrong. This is highly unethical!
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February 2021 by Little Feather
Very nice people. They try to help as much as possible.
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December 2020 by Bruce Bjorkman
We have been long time credit union members. When we moved to Johnson City, we joined Eastman Credit Union. The people are FANTASTIC, helpful, friendly and work quickly to help you get your credit union business completed. We LOVE ECU! They are the role model for OUTSTANDING CUSTOMER SERVICE and financial products. If we could click on 10+ stars we would. Thanks for all you do ECU!
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December 2020 by Daniel Sochalski
I had the pleasure of dealing with Robin . I went in today with the intentions of getting information to refinance my truck to a lower interest rate . We opened up a new checking account previously and she had mentioned it to me .Let me tell you what. Eastman you need 100 more Robins. Her attention to detail , customer care , and personality is unmatched . Hands down best banking experience I’ve ever had. She is a great representative of Eastman Credit Union and a valuable employee.It’s employees like her who make me want to come back !! Whatever you are paying her it isn’t enough!!Thanks for your help today
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June 2020 by M Lavi
Logan Wright was super friendly and helpful. helped me with my banking needs for over an hour with superior service!
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April 2020 by Diana Baker
I’ve Sitting in line for 30 minutes outside your establishment! I understand we are not allowed to enter the building because of COVID, however someone needs to get out here and MAN the traffic!! People will not merge correctly into the teller lines. They are scared they will lose their place In line. This is backing traffic up tremendously!! Please handle this .
