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January 2024 by Andrea S.
I had a great experience all the way until the end. Every employee that I talked to was friendly and helpful! However, when I got to the register , we had the rudest cashier I’ve ever interacted with. He made it difficult to use my military discount and had an attitude from start to finish. I think his name started with an M and he was an older man with grey hair. I think this location should consider taking him off register and teach him how to speak to customers respectfully.
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December 2023 by Regina Robinette
Cliff, assistant store manager at the johnson city mall store, went out of his way to help Me with a scorecard issue and an online order. Excellent customer service experience ? great store!
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November 2023 by James DB (Appalachia Traveler)
180 from Bristol's services. Our cashier was Grace and she lives up to her name. We had multiple errors with afterpay and affirm and she was calm and collected while we figured out the issues on our end.The two gentlemen who inspected the bike were kind and courteous.If you're looking for sporting gear, and big box is your only choice skip Bristol, and head to this location.
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September 2023 by Gary Stearns
The absolute worst golf shoe selection I've ever seen.
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September 2023 by Steve Smith
Asked employee for information and ignored me then walked off.
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August 2023 by Will Barbour
Matt in the shoe department was super helpful in finding me the most comfortable kicks!
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July 2023 by Tracy Deakins
WORST customer service I’ve ever experienced !!! Seems like it’s just a bunch of teenagers working and could care less if you get the help you need even with ordering an out of stock purchase !! The gentleman in the shoe department was the ONLY one that was helpful. I had to interrupt a couple of workers laughing and flirting amongst each other after standing waiting on help for 15 minutes. Go to check out and someone had put the shorts in the wrong section and should not have been the sales price so guess what ?! I had to pay full price even though someone didn’t do their job correctly and she said she would have to call someone to pull them. This place has went downhill !!!!!! WOULD NOT RECOMMEND !!!!
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July 2023 by donnie zuteg
No one in the golf area..waited 10 minutes.
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May 2023 by JEFF MCNEESE
Had to get an employee off his cell phone to help me. They didn't have what I was looking for. I was not impressed.
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March 2023 by Karla Waldo
Found what I was looking for. Staff was very helpful
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December 2022 by Melly Mellow
Great experience picking out basketball shoes for my child. Sanjay was very informative and helpful.
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December 2022 by Art Guess
Beware of deal scams in this store literally had end cap items labeled with 12.99 buy one get one free. Register rings up 2 at 16.99 then deducts 12.99. That's not what the end cap had on it so just be aware of this kind of advertising which is tricky and not straightforward.
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November 2022 by Tommy C.
Great place to shop for sporting good. Perfect for youth sports. The prices on most items are cheaper than many places even with paying Mall overhead.
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November 2022 by Will Ellison
It's a ok store. I can't shop there because of how the company handled the selling of guns a few years back
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October 2022 by Tom Powers
Your associate Avery was very helpful with purchase. Thank you Avery. Tom Powers
