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January 2024 by Reggie
It's the best always have loved the place great service great staff great selection
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January 2024 by Nakeisha Arney
Been with cricket for years and never really have any issues.
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November 2023 by sonya Potocki
Great!service they treat you so good!are able to answer any questions you Have
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September 2023 by Rich Oliver
Thomas and James, very valuable employees! These two guys are very eager to help and make you feel like a priority customer!
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September 2023 by Ron Morrison
I was treated horribly at the Kingsport location by the store manager after I was sold the wrong phone twice. When I called back she refused to help me and told me that the phone I wanted was sold out till Friday and I'd have to wait. During several phone calls I was hung up on repeatedly after only asking questions about how to get the correct phone. I reported this to corporate and this is the second review bc they took my first one down. I will however keep checking as customers need to know how poorly they can be treated at this location. Update 24 hrs later. Owner apologizes and hopes my next visit will be better. No mention of fixing my phone that's still not correct. Just sorry better luck next time. Well, there won't be a next time.
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July 2023 by Steven Freelong
Very helpful young men working there
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January 2023 by Brandy Williams
Went to this Cricket store this evening after visiting the other 2 stores in Johnson City to up grade two of my phones ….. this is by far the best Cricket store in Johnson City , we couldn’t have asked for better customer service . Tommy and Derik were so friendly and so helpful , excellent experience this evening . Will not visit another store but this one from now on .
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November 2022 by Brent Baird
I worked with Derek and Reggie, and they worked VERY hard with a broken phone to retrieve my contacts! Excellent service and people!
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February 2022 by Rustie Crowe
Such a good experience! Great customer service!! Jasmine was amazing with getting our numbers transferred over and getting a new line. Highly recommend going to see her! Five stars ⭐️ ⭐️⭐️⭐️⭐️
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February 2022 by Eva Shuffler
Jasmine was very helpful and appreciated went beyond and above made me feel good like family
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February 2022 by Melissa Cordeiro
Jasmine is amazing.. she made me feel very confident in the purchase and in the company... She is very bubbly and a great asset to your company.. I definitely recommend everyone to come in and ask for her
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February 2022 by Sidney Phillips
Brandon was the best associate I have ever gone through at Cricket. He was very informative & knowledgeable on every question I had. I felt very welcomed and appreciated to be there. 10\10 recommend going back & referring others. I was able to leave happy with absolutely no confusion & left with 3 phones for a great deal!
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February 2022 by J Brummit
I had the best experience with Brandon the store manager at this location. He helped me with everything and helped me fully understand my phone and made sure I was happy. If you go here ask for him. Great customer service and he is extremely knowledgeable about the products.
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December 2021 by Shaun Hatton
We switched to Cricket today from T-Mobile and Verizon. Best experience ever! Soledad and Brandon were wonderful, even though it was a difficult transfer because we were coming from two different companies. They were both extremely patient and helpful. We'll definitely recommend them to friends and family. 10 out of 10.
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December 2021 by Vicky Atkinson
Failed to get the young ladies name but the date was 11-12-21 on Friday. She was awesome! Had my phone fixed in no time and I was told at another store it couldn't be fixed. That upset me cause I really can't afford to buy one right now. This young lady is a keeper!!!
