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October 2024 by Jess 5708
If I could give ZERO stars I would! I brought our dog in to be seen and they did absolutely nothing to help him. First, the tech told me she was taking him to the back to get his weight and temperature checked. I agreed and then proceeded to wait for about 20 minutes wondering why it would take so long for just a weight and temp check. The tech and the vet walk back in and apparently had already examined and done tests on our dog without consulting with us first. There was NO COMMUNICATION. They then proceed to tell me that there is nothing that they can do to help and that they cannot drain the swelling in my dog's face and apparently diagnosed him with cancer. I was completely blindsided with the care received. From the time we called to the end of our visit the office staff, techs, and vet were pushy about getting us out the door as soon as possible. We just wanted our dog to have some relief and to get taken care of and get back to the happy, healthy dog that he once was. I would NEVER recommend this vet clinic to anyone!!
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October 2024 by Esperanza Quesenberry
This vet office is absolute trash compared to Mountain Empire Animal Hospital. We brought our two cats just today and the vet technician was super awkward and unfriendly. The vet was not very thorough in examining our cats (and I would really like them to be especially if they're going to charge 55 dollars for each cat!) despite our concerns over our senior cat. They did testing which we did not even ask for (usually at Mountain Empire they ask before doing so as not everyone can afford to spend 400 dollars out of pocket for things they didn't even express interest in doing). Maybe I wouldn't have a problem when Mountain Empire said they'd charge essentially a 100 dollars less for senior blood work. 230 dollars for senior blood work??? Are you serious? This place looks all dolled up and stuff probably cause they scam people to make an extra buck. My mistake for trying to get a second opinion after my poor cat died of a heart attack. They weren't even sympathetic and understanding when we mentioned that! Seriously, people, go to Mountain Empire they charge better rates and they care more over there. I bet if my cat died and Boones Creek Animal Hospital was my primary vet they wouldn't even do half of the things they do over there. And I bet they would've charged a couple hundred more! Poor customer service, poor rates, and just general lack of care for animals. I don't even know why they have such high ratings either. I guess all the rich people just go here and don't care how their money is spent? I will not be coming back here for our shots for our cats and check ups and such. I hope the black and red headed vet technician learns better customer service skills and the vet herself will definitely learn to be more thorough. We even brought paper work in and she said "oh" to our senior cat having arthritis. Just goes to show she didn't even do research on our senior cat before seeing him. That's bare minimum. Please listen people! Rich or not, Mountain Empire has better customer service and rates!!!
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October 2024 by Toni King
Dr. Baker is great with our dog Apollo.
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September 2024 by Alishia
They helped us save our rescue kittens ? absolutely love this vet, and everyone who works here ❤️
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September 2024 by Catie Bacon
This isn’t a place that cares about your fur babies unless you have all the money upfront for a life saving procedure/visit. They have no payment plans for people that actually don’t have almost $500 to be seen. I lost my baby bc they wouldn’t see him without the money. Time didn’t warrant care credit or scratch pay. Sad.
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September 2024 by Wendy Kaczmarek
Quick stop to pick up more food which was ready when I got there
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August 2024 by Jean Mason
First time taking a pet to this vet. Our previous vet retired. My 10 month old gsd was not happy to be taken out of the room by a stranger. Instead of stressing her out, they came back and had me help get her on the scale. Because she was stressed the vet spent 45 minutes just talking to her and giving her tiny treats so earn her trust. When the time came for an ear swab & shots(after 45 minutes of trust building) they were amazing.
Yes it's pricey, but no more than any other vet in the area.
The time they took to let our pup feel comfortable was above and beyond what was expected. We will be using them for all the future care of our pets.
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August 2024 by Karen Teague Peko
Wonderful compassionate staff. Always know my pup is well taken care of!
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August 2024 by Margo G.
I have been taking my pets to Dr Dalphase for close to 15 years. I have always been happy with their services! Untill today! I took my little Maltipoo up to them 2 weeks ago for an ear infection, the Dr gave ear drops to be put in once a day! And also some steroids to be taken every other day a half of pill a day. He wasn't better last zFriday and he had ran out of ear drops and she said just wait till Monday and we will check him and see how he is doing! I needed more ear drops so I paid 36.00 for some off Amazon! I called this mom which is Tuesday and they said bring him in , I said how much would the bill be, she said around 75.00 so I paid 214.00 two weeks ago and his ears weren't better , so I took him, they said they were going to rinse his ears and put 2 week medicine in them. So I gave them my card thinking somewhere around 75 was what it would be, She brought me my card and a bill for 251.00more. I was shocked because they failed to fix his ears the first time and now they were charging me 251.00 more , so for yeast in my doggies ears I over 400.00 ! There is no excuse for that! I am a Military Widow and can't afford to just pay that much! Through the years I have paid them a lot of money and for them to charge me over 200.00 the recheck was very upsetting! I really like the owner but I am going to have to look for a new vet if this is the way I am treated! Margo DGreenwell
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June 2024 by Catherine B
Easy to make appointment. Have separate doors for cats and dogs to come in, which I really like it.
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June 2024 by Patrick Cooley
Professional, experienced, and compassionate.
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June 2024 by Sylvia Brotherton
The best care we have ever received!! Very satisfied! Would recommend to everyone!!!
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June 2024 by Grace H.
We absolutely love this vet. When my husband and I first moved here our family recommended them and after bringing our pets to them for a year we can see why. We drive 45 minutes just to take our dogs to Boones Creek because of how much we love the care. We have three dogs and all of them are weird and have their own needs and personalities. I have seen all the staff work so well with each one of them. When my older lab had to get surgery I wasn't worried for a second because of how much I trust this staff and their expertise. They were able to get him in quickly when we didn't have an appointment. They are professional, kind, everything is always clean, and I just feel so lucky to have them there. Our family really loves our dogs and having a good vet to take them to is such a relief. Thank you Boones Creek for being awesome!
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May 2024 by Angel
Thank you for taking care of our Khloe in her last minutes. She was our sweet girl and will be greatly missed.
Your staff was so kind to us our family in such a difficult time.
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May 2024 by Brittany Fine
The veterinarian's here are wonderful! They are compassionate, friendly and never have to wait long for an appt. I have taken my animals to different vets in the tricities, but Boones Creek Animal hospital is the absolute best! I highly recommend taking your fur babies to Boones Creek.
