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March 2024 by Donna Barr
Cathy was very helpful and nice with our purchase today.
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March 2024 by Kim Hoyle
We have always bought from Ashleys. Went in to buy a stool and side table. One person showed us two tables in sixty seconds and then left and got on her phone. We had a question but couldn't ask her. Another person walked up to help find a price and walked off to get on her phone. They must be making too much money to help us. We are in the process of working on our house so we werent dressed up. Guess we weren't dressed up enough. We left.
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March 2024 by Sandra Rice
My husband and I recently visited Ashley Furniture to purchase some new living room furniture. Cathy was very professional and allowed us to take our time in making our selection. She was great! Additionally, after our furniture was delivered she went above and beyond to locate another lamp to match the ones we had already purchased. We had a great experience at Ashley’s and look forward to Cathy helping us with our furniture needs in the future.
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March 2024 by Katie Moles
We had a great buying experience at Ashley in Johnson City! Cathy actually stayed late to help us find exactly what we wanted! She was super helpful & friendly! We found the matching ottoman to our sectional, and pick up was a breeze once it had arrived. It arrived fairly quickly as well! I definitely recommend shopping here, and ask for Cathy! ?
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March 2024 by Jamie Pike
Great service with Cathy, who helped me find what I needed and at an excellent price
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March 2024 by Sean Lewis
Very friendly staff. I received great service. It was a pleasant shopping experience.
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March 2024 by R King
Cathy King was so helpful to guide us in our purchases. She informed us of helpful options and made the entire experience pleasant and efficient.
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March 2024 by Robert Natale
We went to Ashley looking for a new queen size bed frame. Cathy walked us around the store and showed us our options and we found something we liked. We now have it in our home and we like it very much. Cathy was extremely friendly and personable and helped us get this purchase made.
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March 2024 by Leslie Rasmussen
Love my mattresses from Ashley
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February 2024 by Rebecca Schaaf
We visited a few furniture stores looking for a loveseat recliner. The only store that a salesperson greeted us and asked us if we needed help, was Ashley. Cathy directed us to the area we needed. She checked on us often. We found a set on clearance, but it was damaged. She found another one at the warehouse and was waiting for the manager to tell us a price. We left the store and 5 minutes later She called and gave us an updated price. We came back and made the purchase. Cathy was friendly and we appreciated her sales style of not being pushy and leaving us to make choices without pressure.
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February 2024 by Andrew Peterson
Ordered a bed and mattress and paid to have it delivered. However they were missing bolts and couldn’t complete it. I was disappointed that nobody from Ashly reached out to us nor did they try to send out a technician with the parts. They mailed them which took two weeks to arrive. By this time my fiancé was just ready to have it built so I decided to start putting it together myself. By the time I finished something seemed off. After some investigating I discovered they had delivered a twin side piece instead of a king. It took two more weeks to get someone out to fix it. Thanks to Cathy in Johnson city we were able to receive some compensation however we had to initiate that too. It’s really unexceptionable. A company should immediately take responsibility for mishaps and bend over backwards to help costumers they had wronged. Had Ashley immediately reached out and made an effort to fix things ASAP this would be a much different review. I don’t plan to buy anything else from Ashley furniture.
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February 2024 by Heather Martin
We came in looking for a mattress after stopping by another local furniture store first. Cathy King greeted us as we walked in and we told her we were looking for a new mattress. Instead of showing us where the mattress department was and then leaving us like the other store did, she had us try out many different mattresses. She didn’t try rushing us on our decision and spent about an hour with us while we finally chose what was best for the both of us.
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February 2024 by CASEY DENT (Cashes)
Update::After finally picking out a couch that fits in our house we are told that we have to renegotiate our Leasing and that they have changed leasing companies and so now we have to wait to have the couch delivered. Mind you I did not cancel the order as I stated below. I'm honestly considering canceling it and I should have never even went and picked out a couch that will actually fit into our living room. We go in there to pay the remaining for our lease because now they're saying that we are $100 over what we were approved for and then they tell us that their systems are down and it is due to the fact that they're switching loan companies. They acted like they couldn't even tell us anything and that we'd have to come back on monday. I highly recommend going to Rent-A-Center or some other high-end furniture store. This is been a nightmare. We've given them several chances and it's been 4 months down the road and still have not gotten our furniture. They also say that they do deliveries for several other companies. So you're lucky if you even get it delivered once you get it that is the problem we were having initially. Now we're told that they don't even have her loan agreement and it's like what the heck were we even doing there when we went back to refinance the couch. These people need to get hold on it.Previous review::After purchasing a couch for nearly $4000. We waited nearly a month. We still have not had it delivered and after paying all of that money plus additional to have it delivered and nothing has been done. We had somebody scheduled to come out and they came out an hour and a half early and then tried to tell me that they were coming back. I waited for several hours and got nothing. I called the store and they told me they were just so booked after we had done nothing but move all of our furniture out of the house. We have nowhere to sit and no furniture. I'm canceling the order and I want nothing to do with the store. Super unprofessional. They tell me that the deliveries are booked and that if somebody cancels we'll get a spot. I have nothing to do with it I'm canceling the order. I should have known better. My review below was based on the salesperson being super sweet and this has nothing to do with her.Initial review::Meredith is absolutely hands-down the sweetest salesperson I've dealt with. We came in at closing but she stayed with our family an hour after closing and got us financed to purchase the coach. We really appreciate all of her assistance and patience with us. Highly recommend her!!
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February 2024 by Ashley Gross
My husband and I had a good experience when we purchased our recent couch set at Ashley. Our salesperson was Dana and she was very helpful. She made her presence known when we walked in and left us alone until we sought her back out. She was quick to answer all of our questions and made the purchase process smooth. 5 stars for her!!The guys who set up on delivery did not put the feet on the ottoman right. When we went to move the ottoman one of the feet fell off. After reading my review Ashley reached out and had someone at my house within 5 days fixing the issue. I changed my 4 stars to 5 stars!
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February 2024 by Tammy Taylor
Sales person good qnd no problem that but receiving it was a different story they can't changing dates for delivery and days wad weeks and I will not buy for thus reason again
