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December 2023 by Robin Mullins
No problems here! We were called, we drove over and our items were in the truck in less than 5 minutes.
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September 2023 by Thomas Cook
After I was told my items would be at the store, I drove an hour and I was told the lady that put my order in the computer didn’t bother to have my furniture delivered. SO, I went myself and picked my stuff up just to find out I also had to put it together. Ashley Furniture is way off of their game. I will never spend another Dime with these incompetent people. Go somewhere else if you don’t want to be disappointed!
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April 2023 by CM Evans
Absolutely nowhere does it say that you're in the right place...until you are already inside! Nice folks, though.
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April 2023 by CM Crader
Absolutely nowhere does it say that you're in the right place...until you are already inside! Nice folks, though.
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December 2022 by kimberly dishner
Our furniture was delivered in a timely manner by a very nice delivery team. They were professional and arrived on time for the delivery. Absolutely no complaints!!! Thank you.
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December 2022 by Debra Ruud
Excellent customer service. Staff were knowledgeable, professional, and pleasant. This company exemplifies the role model of how business ethics is the essence of sustainable success. Well done!
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December 2022 by Jeremy Palacio
Eric and his team do a great job with every delivery! They truly care about the guest and their delivery experience. Thanks team!
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December 2022 by Hope to Dream
Best customer service paired with the fastest delivery! Thankful for the Ashley Distribution Center of Gray, TN! Will be a lifelong customer.
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December 2022 by DanaAlex Moore
Great group of people working hard to give great customer service and our furniture in a timely manner with no damage! Thankyou!
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December 2022 by Cathy King
Eric and his team do an excellent job at getting our customers took care of Thanks for all that you do.
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December 2022 by Jason Murabito
The team at the Ashley warehouse is fantastic. They quickly had everything ready and loaded for me.
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September 2022 by Josh Hayes
Where to start, worst customer service we have ever received came from Ashley's. We were told our furniture would be in in 4 weeks.....4 months later and we have finally got the last piece. There was no offer of reparations, and when discussing the issues or inquiring about when the stuff would arrive we were told we could pick up the stuff that would be late but that they wouldn't do a split delivery. We were told our bed would come with a board for the new purple matress, this was also a lie. When we talked to the manager we were told he wasn't responsible for what a sales associate told us and that if we hadn't picked popular furniture it wouldn't have been late. Also, you apparently cannot get a sale price unless you get your furniture with financing. We ordered from the kingsport Ashley and will never buy from Ashley again. I do hope they get better and hear that if you buy online it's easier.
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August 2022 by jcusumano
Staff were friendly and polite. The warehouse staff put our order into our truck! Great service!
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July 2022 by Hunter Almon
Ordered a couch online. $3000 later I still have no couch 2 weeks away and my expected delivery date got pushed back 2 more weeks even though online it was IN STOCK. Bunch of crooks! Do not go! They don’t even try to take off delivery fees or anything to help due to they’re mistakes! Stay away if you actually want the furniture you buy.
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January 2022 by Teresa McConnell
Fast friendly service