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June 2023 by Erin S.
Their phone system is not working...AGAIN. Auto Teller says "this is not your account number" or "This is not the last four of your social", meaning no access to your own account. When I call in for help to a real person, they say "THIS IS HAPPENING TO MANY ACCOUNTS TODAY". But they offer no help in resolving the problem. This happened today, Wed June 7 --NO FIX = I cannot get into my account except in-person during open bank hours; and this happened about three weeks ago and took THREE WEEKS to fix, and only was only resolved not because they reached out to me, but because I reached out to them for the umpteenth time. If I could quit them, I would, but still have a loan with them. YOUR MONEY IS NOT SAFE WITH THEM.
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May 2023 by Donald Anderson
I've been customer for 20 plus years and I can't recall any probs.
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April 2021 by Cody Jones
Extremely rude service. I was told by one person that as long as I paid a debt off, we would be ok. So I did. Then, they tell me that they can't do business with me at all after the fact. When i tried to get more information on the topic, they ignored me and refused any contact with a higher up. By the other reviews here, it looks like they did me a favor. I wish I could give 0 stars to this corrupt facility. Shame on you for playing with people in a pandemic such as this.Update: not only did the above occur, but the bank is now ignoring my request for anyone higher up to give me a call. Never give this trash a dime.
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April 2021 by Moon X Child
They are the worst bank I've ever been with. At first they treat you very professional and smile. But if something goes wrong with your account (when it's not your fault but their's) they act very judgemental and give you dirty looks. If you read this do not go here there is better options for sure.
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March 2021 by Carol Johnson
They never answered the local branch phone and replied to any of my emails. Very unprofessional.
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January 2021 by Andrew Gaylor
got there at 4:59 people in the lobby.did business with them all the time.they locked the doors and waved at me with a smile that they are closed.this banks makes 400 per month in interest off my loan but couldn't open the door for me to pay them. irony.im trying to refinance now
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January 2021 by Kimberly Porter
Beautiful white Christmas in Damascus virginia.
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January 2021 by Mr. Wolf
They are the worst bank I've ever been with. At first they treat you very professional and smile. But if something goes wrong with your account (when it's not your fault but their's) they act very judgemental and give you dirty looks. If you read this do not go here there is better options for sure.
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January 2021 by Joe Field
Horrible!! I tried to get a personal loan to consolidate some debt. Loan manager would tell me one thing, then later would change rates and tell me another!! Worst bank in this region!!
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December 2020 by harorider12804
Worst bank in the world. Rude customer service and they will rob you blind in fees
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July 2020 by Jerry Rosenbaum
They pray on the poor and make promises they do not keep very high interest
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May 2020 by Joey
Horrible!! I tried to get a personal loan to consolidate some debt. Loan manager would tell me one thing, then later would change rates and tell me another!! Worst bank in this region!!
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May 2020 by Prince Link2000
They are the worst bank I've ever been with. At first they treat you very professional and smile. But if something goes wrong with your account (when it's not your fault but their's) they act very judgemental and give you dirty looks. If you read this do not go here there is better options for sure.
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December 2019 by Steven Hensley
How does a bank lose your information and money??? They have no techs of funds and I have no aces to my money??? Lawsuit coming soon.
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June 2019 by Lisa Bowling
Thanks so much to Kendra for staying on with me to confirm a purchase!
