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March 2024 by Erin Oliver
Carrington at the American Eagle store in johnson city mall was a life saver. I personally always have the most miserable experience finding the right jeans due to my plus size. But recently I’ve lost some weight and Carrington was so professional and personable in her ability to help me find the right size and style.
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November 2023 by Melissa Cordell
Kendall the manager was amazingly helpful when it came to my daughters jeans fiasco! Her upbeat positive personality and strive to correct the mistake that was made, it renewed my faith in humanity.
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November 2023 by Elizabeth Smithson
I was denied a return on a pair of pants that I never wore because they “appeared to be worn” I have the tags and receipt and they wouldn’t take them as a return or exchange. The manager I spoke with said that they could take $10 off another pair of jeans and send those for donation. I will never shop here again. Terrible customer service.
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October 2023 by Aneiah Johnson
Amazing employees! Everyone was beyond helpful towards everyone in store, not just me. I’m a retail manager so I have a strong ear for customer service and I was impressed. They were quick, helpful, and kind, but also gave me space to navigate the store as I browsed.
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June 2023 by First Last
They tried to be helpful so that’s why it’s two stars. Don’t trust this place to have anything shipped to you, though. They put in my address and somehow it got sent to Florida anyways (I live in Tennessee). It’s weird since I (used to) shop online at AE all the time and have everything delivered to TN. Then when it couldn’t be delivered it took over a month to get my money back. The call center even argued with me that it was being mailed to TN when it clearly showed it was being sent to a FL zip code. Shop somewhere else!
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December 2022 by Shawn C.
this store is an absolute mess! when I tell you I've never had a worse shopping experience before in my life I am not exaggerating the employees are rude, the managers seem to have a short temper, and the store is just an absolute mess! it seemed as if whenever I talked to any employee or manager there was an attitude given off and it just didn't feel friendly or inviting at all! I do not recommend going to this American eagle ever!
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December 2022 by Andrew Scrugham
Staff is extremely helpful and kind. The only problem I had with this store was the clearance section. They make it very hard to understand and navigate, with certain discounts only applying to certain items in certain places, and not fulfilling a discount on something that is in the wrong place.
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November 2022 by Shila King
Nice people that help attend to the needs of both my children and very diff. And they live this place bc the vibe positivity and willingness to help make them see how pretty they are. Great items for Christmas lived the bag and the blanket!!!!
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October 2022 by Christina Shafer
Love the prices and selection
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September 2022 by Scott Martin
The worst wait and customer service experience I have ever had. Rude clerk literally made my girlfriend walk around to get in a line that didn’t exist.
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May 2022 by Mike Wells
Staff was rude. Would not recommend.
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April 2022 by Amy Peguese
Nice location in the mall. One of the guys was super helpful in checking stock and offering suggestions. Good selection!
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December 2021 by Rita Gregory
I have just one question. How store explain the fact of return policy? When I came back to return something, cashier said that I should tell my address. At first, I thought they want my email address but no. I should tell my actual address in front of random people around me. Is this legally to ask private things in front of many unknown people? It is sounds not right, and can violate my privacy.
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December 2021 by Brandee
My daughter loves this place. Always nice and helpful when looking for a specific size. Great prices.
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October 2021 by Dylan Taylor
Kinda expensive but otherwise really nice store and had extremely friendly workers
