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December 2023 by Joseph Herbert
Hope was super helpful with my mom and I when we came in looking for a swivel recliner. On top of all the help, she misquoted the delivery fee and still gave us what she quoted which is above and beyond in my opinion. I will go out of my way to make sure her store gets whatever business I can give them including my own just because of her. Thanks so much Hope!
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November 2023 by kaja paulos
We found a bedroom set that we liked online, so we went to the store to take a look. While there, found another piece of furniture also. The staff was very helpful in the store, good conversation, friendly, helped us find what we needed. They said it would take some 2-4 weeks depending if it was already available in the warehouse. Purchased everything by phone the next day, September 12th. Few days later husband received a text to provide a rating, did not respond. About a week later received another prompt to which he did not respond because we had not received the items yet. Called 3 weeks later for an update, left a message for Dalton Burr – no call back. Called two days later and left another message for Dalton and still no call back. Called a third time (Oct 5), talked with someone in the store who was not able to give an update on our order. No call back. Almost 2 weeks later (Oct 17 – now 5 weeks since purchase) I went to the store to find out the status, was told that “it wasn’t ordered for some time because of a new employee”, by their words it was excusable, because “people make mistakes”. Explored about options to back out: were told we’d be responsible for 25% restocking fee. Finding out later on, the furniture was never ordered and finally got ordered THAT DAY, Oct 17 – five weeks later. Did we get a phone call to follow up, let us know about update on expected delivery, unfortunately no. Go to the store again on Oct 27, inquire about update on delivery, was told items should be in the warehouse by Nov 3rd (Friday), hence can expect delivery shortly after. Nothing. Finally receive a call on Nov 13th to set up delivery for Nov 16, which makes over 2 months.All items were delivered as ordered; however, the bed could not be put together because a wrong set of side rails had been ordered and a mirror could not be attached to the dresser because the holes did not line up. The delivery people were good, quickly called in to let them know there was a problem and said that the store would contact us. No call from the store. Husband called the store and talked to Dalton, he said he would check on it and call back. It’s now four days later, we have yet to hear from them. Meanwhile, we fixed the mirror on dresser ourselves because no idea when they would send a tech out and if they did, would it be done correctly. We are waiting to hear back to know when the new side rails can be expected. Unfortunately, cannot do that ourselves. In the meanwhile, no bed: the headboard and foot board stacked against the wall.All in all, we were very pleased with the delivery people – outside contractors – arrived on time, informed us about the wrong items, called the store, etc. Unfortunately, very disappointed with the staff, Dalton as our main contact (in Ashley store Jefferson City TN). Yes, nice talk in the store, friendly and all, but no follow up. Even worse, everything on their side portrayed as “justified” because “people make mistakes”, however, if I wanted to back out, I’d be responsible for 25% restocking fee. I don’t see us going back to them: no customer service, no follow up, only “justifications”.
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November 2023 by Lauren Trent
Xavier helped me with my recent purchase of living room furniture. He worked diligently to ensure that I found exactly what I wanted! I had a very specific amount of space to work with and he spent so much time measuring and looking into customizing options in order for me to get the items I wanted. Very helpful and accommodating!
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November 2023 by Courtney Blackstock
Kari was a tremendous help to my family with our Ashley furniture purchase!! She was super friendly with my kids and helped us decide with set to go with. Highly recommend the Jeff city store!!
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September 2023 by Teresa Smoke
We were looking for new living room furniture and stopped in to browse before meeting family for dinner at a nearby restaurant. We were greeted immediately upon entering the store. Dalton Burr was exceptional and answered all of our questions and conversation flowed very easily making it an easy process. The other employees working on the floor and behind the counter were super too and very friendly. Great service! Thank you!
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September 2023 by Julie Wood
My husband and I recently purchased a bed. Xavier Fortman was a great help. He was knowledgeable, answered all our questions, and showed us many options making sure we left with what we needed. He is down to earth and took the time to listen to us.
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September 2023 by Charles McMillan
Kari at Ashley was phenomenal to work with. Couldn’t have asked for a better experience. All the staff members went above and beyond, they were exceptional to work with and we will return for any future furniture needs.
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September 2023 by Kelsey Leadbetter
Xavier was super quick, knowledgeable, helpful and nice to talk with. Patty and Joe were great as well. We enjoyed the whole team/visit and look forwarded to coming back.
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August 2023 by Jamie Bennett
Russell Johnson at the Jefferson City store was super friendly & very knowledgeable. We're getting ready to purchase furniture for our new home & Russell provided some great ideas. We will definitely be heading back later this week to finalize our choices. Highly recommend this store!
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August 2023 by Patti Wallace
Best mattress purchase ever! So easy! Dalton Burr was terrific, informative, professional, and very helpful! Took time to help an old woman choose! Definitely Employee of the Month! Thanks so much!
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August 2023 by Ron Cameron
Russell Johnson was our salesman and was a huge help in picking out our couch! He was very knowledgeable of the product!Great personality! Fun guy to have help from!
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August 2023 by Catherine Root
Dalton Burr was very helpful and friendly. Process buying a couch was quick. I only wish I didn’t have to wait 2 to 3 weeks to get my sofa. Not Daltons fault. He provided me with all the information I needed to schedule my delivery and gave me a discount. Can’t wait to get my sofa!
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August 2023 by Joy Ruth
Russell was very knowledgeable and patient with checking several items to see if they were in stock and wait times. He told me about the promotions going on. He took time to tell me about the extend warranty for furniture. He is a wonderful team member!
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July 2023 by Gary Mass
Russell Johnson helped us today in the Jefferson County TN location to find our new living room set. Couldn’t had asked for a better experience than I received in this store! Great staff!
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July 2023 by Karen Woodson
Russell Johnson was very helpful and courteous. Quality products with up to date styles. Good selection of products. Although I didn’t find what I wanted, I will be going back.
