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December 2023 by Lindsay Johnson
If I could give this hopsital 0 stars I would. We took my 3 year old there on Friday around 1030. She had fallen off a slide and landed face first. Her chin was gashed open, she had a knot on her forehead and she had a nose bleed. We checked in and were told to have a seat. After waiting 45 minutes (with only 2 other people in the waiting room) I went and told the lady I was really worried about her considering her age and how hard she hit her head, and that she had been sleeping since this happened. We hadn't even been brought back to register and give our insurance, etc.The lady called back and told the nurse I was worried, and the nurse was supposed to check to see if there was a room to bring her back to. After another 15 minutes, nobody came and let us know anything so we ended up just leaving (after wasting an hour) and driving to Chattanooga to the children's hospital where we received immediate, excellent care.
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November 2023 by Jada N Kyle Dodson
My husband was severely sick and I must say we did have hardly a wait if we even did. They were absolutely wonderful and awesome the whole staff!!! Dr. Kevin Moore was amazing as well he really knew what he was doing and my family would like to say Thank you and God Bless you all that helped!! We couldn't have been treated better!!!
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September 2023 by Joseph
Took my mom up here and took them 2 hours to even see her and on top of that the receptionist wouldn’t stay put she was outside most of the time while people waited on her to come back to be checked in. Sadly this place sucks due to poor service
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July 2023 by Vicky Galy
I can't speak as to the ER, but the mental health treatment here is top notch. Most of the staff are amazing and kind. Difficult work, but they make it look easy and clearly love helping others. Ms. Carol is the best ?.
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June 2023 by horrorspeaks
I went to the emergency room early this morning and it was pretty horrible. They definitely need to work on the nurses’ bedside manner, because they were dead eyed and emotionless. The only ones that did not act like I was an inconvenience was the actual doctor ( which is unusual in my experience, so that was nice) and the person that did the CT scan. Other than that it was like robots were helping me out. If there was any other choice of a close by emergency room I’d definitely go there.
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June 2023 by Regina J Barr
I had an excellent experience with Parkridge and all I came into contact with. The young lady in registration was delightful. She was completed the process quickly and answered my questions. Sorry I didn't get her name.Next, I dealt with Connie, who was very professional and covered the process. I have some allergies to adhesive, and she handled the situation and the result was zero issues. I greatly appreciated.Finally, I proceeded with Amy for my MRI. I had spoken with her the day before and she covered the procedure. I am claustrophobic. She understood, especially since it was a head MRI. She and I reviewed the procedure in detail and what she would do held minimize my anxiety. It worked!!! I made it through without any issues.This team is definitely an asset to the Parkridge team.
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June 2023 by charles works
I had a CT scan , it went without any problems. Sign was easy and knot a very long wait from start to finish
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May 2023 by David Richards
registration person was unfriendly,imaging tech was the same. I felt like I was an inconvenience to them! The facility was nice and clean though!
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April 2023 by Barbara Deakins
The staff were helpful and efficient as well as professional. I did not have to wait long and the scan went smoothly.
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March 2023 by Molly Layne
I was in room 419. All the nursing staff were just super good to me. Emily, Donna, David and Jenn all worked together to get me better! All the Tech's were great. They felt like family to me. Each person on my care team had one goal in mind and that was my recovery! Thank you all so very much for your kindness toward me!The doctors in charge of my care were great!
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February 2023 by Stacey “Stacey Ladd” Ladd
If it was up to me, I wouldnt even give one star, but this needs to be seen. Last night they put staples in my brother's head, and didn't shave the hair or numb it, or give him anything for pain. They actually told him to take Tylenol. Do not go here if you are dying, they will finish you off!
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February 2023 by Chelsea Durham
My visit was a late night scare! The doctor was prompt in his assessment and plan of care. My nurse, Emily (I think), was so kind and patient with me. Her nursing and critical thinking skills were on point. The x-ray tech was very efficient and compassionate. The only interaction that could have gone differently was with the woman at the front desk…she wasn’t ugly to me, but definitely not personable.
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February 2023 by Joe McCown
Absolutely unacceptable care. Had a doctor's appointment set for the next day. But my wife's pain in her ear was excruciating so I took her to the ER at parkridge West. She had been sick for a few days and had a bad cough sore throat and ear ache. He didn't listen to her chest. Just looked at her and looked in her ear and said her ear was fine. And said it was viral. Sent her home. Nothing for the pain she had or anything. Went to the doctor appointment the next day. Turns out she had a serve ear infection. Sinus infection that had moved mucus in her chest sounding like it could have been pneumonia. Gave her an antibiotic and eye drops for her eyes which had mucus in them. And she cleared up in days. To be honest I don't feel like should have to pay for that visit. But I probably will get stuck with it anyway. I will never use that hospital again. I do not recommend them at all.
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January 2023 by James THompson
Went to er because I hurt my right foot at therphy and had it xrayed and was told I just had a sprain and was fitted for a walking boot no one ask me if I could drive so I got in my truck and left when I tried to stop the boot got caught under the brake pedal and I hit a post and did 1400 dollars worth of damage to my truck. My foot hurts more than it did before I went to the er. I am doing everything the print out told me to do no improvement.
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January 2023 by LittleBit Sassy
The staff was very nice, however 2 different nurses tried to get blood from 3 separate places on my arm, 1st of which was on the top of my forearm and caused the vein to blow and made a huge knot and they proceeded to try in the bend of the same arm...again unsuccessful and another vein blown. Then tried my right arm and after poking around, they finally got one. Let me say that I've never had any trouble with anyone getting blood or starting an IV on me, however this was the only unpleasant experience I recieved.
