“Since the pandemic changed everything and it's not as it was anywhere these people do a good job! I think you have to take into account the situation that people face there, both employees and shoppers. It's always busy, everyone is always in a hurry, impatient and think they have to be helped immediately, every business is understaffed and usually staff is overworked. That being said I have always been treated with kindness when being kind, I have shopped for my job sometimes 3 times a week and usually require special assistance in different departments, because I needed something extra and they always help me if at all possible. From the meat department to the stocking guys looking for extra burners for catering dishes because it showed a case on the computer but not the floor. The people in the frozen foods section joke with me and get me to laughing some days when I don't remember to smile and I mean sometimes I need the laugh desperately! I've been there and had frozen food help me get something in dry goods and I have seen the meat department guy helping everywhere always with a smile and greeting, the cashiers and front of store have taken harsh words and bad attitudes from people talking to them about things that they have no control over and kept going. Yes there are some slackers as there is everywhere, if you don't see an employee and you see someone that needs something then help them if you can because that's the way it used to be, does anyone remember that? If I see you and you need something from the shelf and you are struggling then I'm going to help, if I hear you say you need ____ and you don't see it I will tell you where I saw it. And if you help me I'm going to say thank you because we all used to do that. Thanks Sam's for pushing through a rough time in the world and having helpful people there everyday. They help me out so much! My only negative is sometimes I need gas before the pumps are open with the store and I wish they would open them at the pump 24/7 with a Sam's card, or Walmart+. If you look for negative things you will see negative but let's try smiling and finding positive ones too, the hard work that is done deserves acknowledgment too!”
“Kristen that works here is the most responsive and sweetest person ever. She goes above and beyond to take care of clients. Thankful for people like her because they are few and far between anymore. ”
“When we walked in Noone could find a cart, they were all outside. So my husband and others went back out and retrieved their own. We were in there for a little over an hour and still no carts were brought in. This is peak season, service the customer, and be sure you are staffed for the business please.”
10AM - 8PM
2120 Emporium Dr, Jackson“I hope management actually reads this bc I have to give the biggest compliment to a particular employee, Antasia, who was the prime example of what customer service should look like. We had asked one lady at the service desk about the promotional membership that is valid until July 31,2024 and she flatly told us that the store in Jackson did not honor that. Upon further checking we saw it should but needed further assistance. This is where Antasia came in to help us with everything we needed and then when we were ready to check out she was at the register. Please, if you need help find this young lady, she is great!!”
“Usually the best prices in town, this place stays crowded. Sometimes, there is a short wait to reach the pump. It's worth the saving if you have to give it a min.”