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March 2024 by Mitzi Campbell
Customer Service was the best. John went above and beyond to solve the issue with my phone. It was truly a great experience & showed me customer service is alive and done well at this store!!!
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March 2024 by Brenda Lawrence
JT was so pleasant to work with. He took his time and I didn’t feel rushed even though there were several waiting. His expertise made all the difference.
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March 2024 by Robert Spearin
I’m pretty sure the reps name was Dalton. He’s a major asset to your company. I needed a transfer pin for 2 phones on my account. I had been to Verizon a few times trying to get this done and dalton spent 30 minutes or more making sure I got what I needed. Really great service!
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February 2024 by Chris Clayton
Very helpful. Had a great experience.
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January 2024 by Gloria Carter
The staff are Very friendly and they do all that they can to make their customers happy and too meet there needs ?
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December 2023 by Adam Reinhard
Fernando was knowledgeable, helpful, and very kind
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November 2023 by Daniel Henderson
Susan Roiger did an amazing job. I have been coming to Susan for close to 20 years now for all of my phone and smart watch needs and I have never had a bad experience.
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November 2023 by Rebecca Brown
First let me start by saying I had to give stars for Susan not Victra which is the company. Victra you deserve 0 stars!!!!! Susan is one of the if not the only good employee this company has. Victra as a company is obviously going downhill FAST. If you can’t treat your employees with respect and decency I do not know how you expect to make customers happy or make any money at all. If there is only one employee in the entire store that seems like a huge issue to me. One person simply cannot help so many customers especially when it takes time when someone from Verizon screws everything up and she has to go back over everything and fix it. Multiple sale opportunities leave because they don’t want to wait what does that tell you? Management needs to get it together and treat their employees better. You cannot have one person running an entire store all day long period. Then ESPECIALLY at night!!!!! There is a lot more I could say but really it just comes down to treating people right. Susan is the only person they have who actually cares and knows what she’s doing. You would think a person who has worked for a company many years would be treated with a little more respect but apparently not. It should also not take hours to figure out a problem because she has to call into management every time there is an issue. Then they say something like “well this is not what’s supposed to happen………” OBVIOUSLY!!! Victra you are a disgrace to the people who created this company and who work to make it better. Shame on you!!!
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November 2023 by Kathy Young
Verizon is lucky to have Susan. She is the best. Her knowledge and customer service is amazing. I always request her to help with my iphone, ipad, and watch.
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October 2023 by Missy K Roberts
Susan is the most helpful person ever. I will drive 100 miles out of the way just so she is the that gets my business.
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September 2023 by Russell Brown
It was great,couldn't have ask for a better one. I will definitely continue to shop with them
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September 2023 by Todd Sheppard
Susan was fantastic! She was friendly, knowledgeable, personable, efficient, and conscientious. She went the extra mile in service throughout my entire visit!
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August 2023 by Suzanne Dusterhoft
Susan was very friendly and helpful!
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August 2023 by Cathy Farmer
Loved my time with Susan as she walked me through purchasing two cellphones and a tablet plus signing up for a Verizon Visa card. She found me great deals and saved me a lot of money.
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July 2023 by lashonda williams
I highly recommend Brandon the store manager. I’ve been a Verzion customer for over 25 years. I have a business account. He knows what he is doing! Customer service I rate a 10. Thank y’all for helping me so much!
