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April 2024 by Tamara Hill
Multiple deliveries are tagged as “unable to deliver” because we have a gate. But we open our gate and it has been open for a week and they did it again today. It is a continuous problem with our carrier
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April 2024 by Amanda Edwards
On 3-9-24 I dropped off 39 packages at USPS Jackson, TN. These packages were in two USPS bags that they provide me with. All 39 packages made it out of Jackson, TN without an acceptance scan. They all still show pre transit. USPS Jackson, TN location assured me these packages were sent out to Memphis. Today is 3-27-24 and all 39 packages still show pre transit. I believe my packages are sitting in Memphis on a trailer or a bin that keeps getting pushed back with new packages coming in. All of these packages are custom made to order for my Etsy shop. As a seller, I am protected by Etsy’s seller protection policy, but my packages have to show an accepted scan before I am covered. USPS has dropped the ball big time. I have been a ball of nerves for over two weeks as I have been scared to death Etsy is going to close my shop that I have worked to build for over 12 years. I have reached out to all 39 buyers and as you can imagine, not everyone is understanding. I have had to refund some of these orders and starting tomorrow I will begin remaking the rest. The irony is I will have to purchase USPS shipping labels again for these orders. I do believe these packages will eventually show up, but I can’t keep my buyers waiting. I have started to carry my packages inside USPS to get the accepted scan to cover myself and protect my business. This is a horrible situation and is going to end up costing me almost $3,000. I’m sick to my stomach to say the least.I will not let Edith that works the front counter bully me into putting my packages in the drop box again. For years I have killed that lady with kindness and she is never receptive. She obviously hates her job as she projects this 100% to customers. After reading all the negative reviews about her, I do not understand why she’s allowed to continue with her unpleasant attitude.
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February 2024 by Daniel Richardson
I’ve worked with a lot of post offices, mailing periodicals, newspapers, magazines and it hasn’t always been a pleasant experience but the BMEU in Jackson, Tennessee is by far the best I’ve dealt with. Always willing to go the extra mile.
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February 2024 by Moriah Mays
We went to the post office for the Passport Services and received very poor service. This was our first time ever doing this process so we had a few questions and the post office worker Edith Renee seemed to be very annoyed and frustrated to have to assist us. She did not have a very nice attitude towards us the entire process. She barely spoke to us, she was flinging things around and then we could hardly hear her when she was administering the oath to us, she rushed through it. Just hope that next time she can remember we are paying for this service which is very expensive and should be treated like a valued customer
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July 2023 by Viber Delight
Horrible, rude, disrespectful service.
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May 2023 by Hunter Stroud
Lady who does passports lacks soft skills. They act like the process you do every 10 years is supposed to be remembered by someone who doesn’t do that line of work everyday. Stop sucking and do better please.
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April 2023 by Amanda Seever
HORRIBLE service!! Went to get my passport and the worker Edith Renee Issa, acted like she was inconvenienced by me. I had called their phone number months ago and some really nice man explained to me all I needed to do, he said do not bring a picture and to get it done there. She was not happy with that and was rude the whole time.
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December 2022 by Anna Davis
They charge you 25 whole dollars for a key to your mailbox then make you pick it up a different day but don't tell you that till after you pay???? Quite ridiculous, an I'm reporting that lil 25 as fraud
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December 2022 by Steve Sauls
The lady I talked to at the window was super nice. The building is always clean and neat.
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December 2022 by Elizabeth Shelton
Always fast a the best customer service around. Thank You
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November 2022 by Geraldine Beauregard
It was my first visiting this post office very nice
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June 2022 by lakeshia coman
The customer service is trash mostly from the women at the front counter. They lack soft skills when dealing with the customers. The carriers lack integrity when handling the publics mail and delivery of packages. My package was damaged by their carrier service, and nothing was done. Utilize this location with caution.
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June 2022 by Kat Moore
Thank God for James. Made the worst experience I've ever had into one of the best. Give that man a raise.
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April 2022 by Rhino Ceros
Just not delivering my packages ....tracking has my package out for delivery for 4 days past my Three day shipping ...but post office doesn't care this is the 5th time this has happened ...will not be using Amazon any more due to your lack of getting packages to me ....have reported to Amazon again ...my mail carrier is handicapped and drives a pick up so when it rains I do not get my packages ...you need to figure it out you are causing issues ...Thanx not a happy customer..Update day 5 still no call or concern no package no package letter nothing just not delivering my stuff with out getting in trouble or any care .horrible service ..will update every day tell I receive my package .day 10 still no package .....but delivery driver has delivered a different package and just threw up by my door ...got it on camera ...keep it up and there will be know one working at the post office.. ..update still no package ..I'm going to go get it my self from the paper company if you do not hurry up and get it back ..it's been sense march 21st 2022 still no care or concern from USPS they did an act of TORT no free pass for you ..
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March 2022 by Emma T.
Very slow. Do not come for anything passport related if you can help it. Zero stars. They said the waiting time would be 5-10 minutes and anyone will wait 30+ minutes for passport help. Only come if one has 1-2 hours to spare and a ton of patience. More staff needs to be hired. Very understaffed which leads to the worst service ever received at a post office. Save time and money and go somewhere else. Driving to the closest cities (Memphis or Nashville) would be more productive.
