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January 2024 by Rick Clark
Absolutely the most ridiculous repair experience in over 20 years of trucking. It took 4 days to get a part from Volvo's warehouse that is 78 miles away. All these guys live for is their lunch break each day. There is no concern for customer service whatsoever. The warehouse (after making a shipping mistake 2 days in a row) would not allow me to personally pick up the part. The management should have been able to pull some strings after the warehouse failed to ship it on the first day. When all was done, and I was chomping at the bit to get out of here, the test drive took over 30 minutes.
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July 2023 by Plavo Bijela Podgorica
0 stars. Do yourself a favor, avoid these thieves. Rip-off place!
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February 2023 by dallastx0212
This review is specifically for Tri-State truck center located in Jackson, TN.I took my truck to this shop to replace turbo and egr. I emailed them saying please don't touch anything else. They ripped the truck appart completely.When I got towing to get it to my shop wrecker couldn't believe how much damage was done. From cracked exast pipe, broken valves, missing wire harness, truck was left with 0 coolant, missing screws, engine cover left loose, injector and injector covers were removed and stashed inside cardbox.Not to mention they charged me 22 hrs of labor to destroy my vehicle.Tried talking to them but was told that is a standard practice there. Emails and pictures of the damages caused by Tri-State truck center are available.Do yourself a favor whatever you do please don't use this shop because they will purposely rip the vehicle appart to get more work even without your approval.Thanks,Adela
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January 2023 by matt colliver
Thanks for the great service. Got us in and out the same day when they were short handed.
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December 2022 by Antonia Mitar
Brandon was super nice and professional this Saturday, he stayed after 3pm to hand the part to my Uber driver. Excellent customer service, thank you again.
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November 2022 by Antonia M
Brandon was super nice and professional this Saturday, he stayed after 3pm to hand the part to my Uber driver. Excellent customer service, thank you again.
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November 2022 by jaswinder Singh
They are nice and pretty fast
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September 2022 by Dillard's Moving & Transport
Curtis and Tyler were excellent!! Hours away from home and pulling a load, I pulled in and they had my problem accessed and fixed within a few hours. Phenomenal service!!!
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September 2022 by Ada luzadder
DO NOT take your truck here for repairs!!!! They have no idea what they're doing in regards to diagnostics!!! They've had my truck for six days now and it's still not fixed!!! Was told a couple times, tomorrow. Tomorrow and six days later. Not done!!! Save yourself time and money and go somewhere else!!!
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August 2022 by Ed Jacobson
Great people and very knowledgeable.
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June 2022 by Alisher Usmanov
I arrived on Wednesday to change the cooling fan in the cabin and fill the freon he said tomorrow morning 8 am, I arrived in the morning, but he started working at 12:30 p.m. 3:30 PM wrote for $1401.45 I just preshol change the freon and the cooling fan in the cabin, he said the fan speed sensor needs to be changed, it works why I ask he is a liar I understood later
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April 2022 by Will E. Lee
Was helped by knowledgeable staff, the parts were waiting on me when I walked in, super people make tri-state the place to go
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March 2022 by Nick Ryan
Billed for hours of labor without doing anything.
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December 2021 by Eric Wilson
I hate to say it but I've had a few dealings with parts and service and every time has pretty much sucked
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August 2021 by elush trucking
I have no word to explain about this place,my truck is here about 2 months, when I call asking them the status they keep saying that it’s in the line for 2 weeks,finally they put it in diagnosis’s .then they charge me this $4467.03 but the truck not fixed.I towed the truck to Different place,I have never seen in my life this kind of legal robbery .just for Diagnosis.,please guys look at the invoice,don’t be like me.especially if you have an accent.I am so mad I can’t even know what to say.
