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May 2023 by PatriciavDrhfufg harris
Great store! Very friendly and quick service.
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May 2023 by Diana Clark McCue
Not helpful at all. Tried to pawn me off on another store because they didn't want to deal with my issue.
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April 2023 by Patty Kinney
Best customer service in a T-Mobile I have ever had! I am from Chicago, and thats where all previous store visits have been. But this location was great! They were super busy when we walked in and yet, I didn't go 1 minute before someone asked me what my visit was for. She then stated "let me check with my co-workers to see what what kind of wait you're looking at incase you have other errands to run". She told me it would be about 10 min. I didn't even wait the 10 minutes before being helped. I talked with 3 of the employees, all which were very nice, and knowledgeable. As 1 employee was setting up my new phone, others were talking to me about other services and products I was browsing. The ability of multitasking! Hands down, exceptional service. I love nice people! Great job!!
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March 2023 by Google user
Best customer service in a T-Mobile I have ever had! I am from Chicago, and thats where all previous store visits have been. But this location was great! They were super busy when we walked in and yet, I didn't go 1 minute before someone asked me what my visit was for. She then stated \\\"let me check with my co-workers to see what what kind of wait you're looking at incase you have other errands to run\\\". She told me it would be about 10 min. I didn't even wait the 10 minutes before being helped. I talked with 3 of the employees, all which were very nice, and knowledgeable. As 1 employee was setting up my new phone, others were talking to me about other services and products I was browsing. The ability of multitasking! Hands down, exceptional service. I love nice people! Great job!!
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March 2023 by Alexis Bowen
If I could rate TMobile without stars but unfortunately I’m not able to however it’s not a good service to go through , stay having plenty of outages and phone stay in sos mode … you will not receive 30 days of good service through TMobile I suggest you save your time & money and go through another service
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January 2023 by Mike Tucker
Superb help and follow-thru from Elbony!
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October 2022 by Danielle Hammond
The associates at this store truly are amazing. I walked in wanting to get my screen protector replaced and got the screen protector, an Apple Watch, and a watch for my daughter. So on top of being really nice, They are really great sales people.They were all friendly and played with my three-year-old and kept him busy while I took care of business. I wish I was better at names, but I do remember one of the associates name was Ebony and the manager of the location were great! They all just sort of help each other out. If you need to do any business at T-Mobile in Jackson, go to this location.
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October 2022 by Adam Gilbert
Let me start off by saying how much we appreciate the staff in this store. They took a nightmare we had been going through with Att ( 10 year customer ) and turned it all around. They was patient and didn’t stop working until we was completely satisfied! Definitely no regrets and will be using this store for our T-Mobile issues/new devices from now on! Please if you are considering swapping over, Definitely start here!
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October 2022 by Bob Lay
Everyone in this store at one point was involved in helping me buy a new IPhone 14 Pro. Amazing group who obviously enjoy their work.Ebony, especially, was so patient with answering my questions and giving me clear and concise answers which helped me decide on which phone would be best for me. Highly recommend the T-Mobile store on Vann Dr. in Jackson, TN!!
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October 2022 by Linda Sparks
Friday evening, Sept. 30, 2022, I visited this store after having a problem on the phone with customer service while switching to T-Mobile. Lawrence B. was patient and kind, even though he had to spend 2+ hours on the phone with tech support to get some issues straightened out. It extended 1 hour past closing time, but he never showed any impatience and was determined not to let me leave without everything working. Kudos to Lawrence for customer service that exceeded all expectations!
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October 2022 by Lisa Mccraney
Had a great experience they were very helpful specially Cam
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September 2022 by Andrice W.
I had an outstanding experience at T-Mobile 907 - Vann Drive Jackson, TN. We went to this location for assistance in adding a new phone line and purchasing the new iPhones. From the very beginning Terri was exceptional! He and Raven provided thorough detail, costs, product demonstration and explanation during our transaction. I highly recommend Terri for the T-Mobile Management Trainee Program because he definitely led throughout my entire transaction, and we left very Happy T-Mobile Customers. Thanks again Terri for going above and beyond! :-)
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July 2022 by Bryan Seabrook
They are so unorganized. I came in at 10am when they open. They didn’t have anything setup. I’m just standing there when they let me in.Overall I did get what I needed.
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July 2022 by Lindsey Owens
Paige is awesome! They are so sweet and helpful! Highly recommend! ❤️❤️❤️
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July 2022 by Denisha Roberts
Needed a phone upgrade and stopped in here. All of the associates were personable bit Cam went above and beyond to help us and make sure we walked out with what we needed.Great variety of products available.
