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May 2023 by Diana Clark McCue
Not helpful at all. Tried to pawn me off on another store because they didn't want to deal with my issue.
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May 2023 by PatriciavDrhfufg harris
Great store! Very friendly and quick service.
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April 2023 by Patty Kinney
Best customer service in a T-Mobile I have ever had! I am from Chicago, and thats where all previous store visits have been. But this location was great! They were super busy when we walked in and yet, I didn't go 1 minute before someone asked me what my visit was for. She then stated "let me check with my co-workers to see what what kind of wait you're looking at incase you have other errands to run". She told me it would be about 10 min. I didn't even wait the 10 minutes before being helped. I talked with 3 of the employees, all which were very nice, and knowledgeable. As 1 employee was setting up my new phone, others were talking to me about other services and products I was browsing. The ability of multitasking! Hands down, exceptional service. I love nice people! Great job!!
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March 2023 by Alexis Bowen
If I could rate TMobile without stars but unfortunately I’m not able to however it’s not a good service to go through , stay having plenty of outages and phone stay in sos mode … you will not receive 30 days of good service through TMobile I suggest you save your time & money and go through another service
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December 2022 by Steve Hale
Terry O was very good and great to work with. Very cordial, friendly and fast. I will be back
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November 2022 by Bob Lay
Everyone in this store at one point was involved in helping me buy a new IPhone 14 Pro. Amazing group who obviously enjoy their work.Ebony, especially, was so patient with answering my questions and giving me clear and concise answers which helped me decide on which phone would be best for me. Highly recommend the T-Mobile store on Vann Dr. in Jackson, TN!!
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November 2022 by Cypriano Doaks
Came in switching from Verizon looking for a better plan ,and phone . Didn’t feel to confident about T-Mobile at first . Talking with Adam Champ he explain the plans got me a phone ,and help me keep my old number. Thanks great friendly personality.
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November 2022 by Robert Bass
Came in with cracked screen and it was replaced very satisfied
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October 2022 by Danielle Hammond
The associates at this store truly are amazing. I walked in wanting to get my screen protector replaced and got the screen protector, an Apple Watch, and a watch for my daughter. So on top of being really nice, They are really great sales people.They were all friendly and played with my three-year-old and kept him busy while I took care of business. I wish I was better at names, but I do remember one of the associates name was Ebony and the manager of the location were great! They all just sort of help each other out. If you need to do any business at T-Mobile in Jackson, go to this location.
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October 2022 by Adam Gilbert
Let me start off by saying how much we appreciate the staff in this store. They took a nightmare we had been going through with Att ( 10 year customer ) and turned it all around. They was patient and didn’t stop working until we was completely satisfied! Definitely no regrets and will be using this store for our T-Mobile issues/new devices from now on! Please if you are considering swapping over, Definitely start here!
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October 2022 by Patrick Carter
I have to brag on my previous experience at this location. To start with I wasn’t really having the greatest day to begin with. I walked in there and I was treated with a very friendly smile by ms.Ebony and instantly started working on my case and seeing what I was approved for I only walked in wanting a phone and honey by the time I walked out I walked with a phone watch and all the accessories . Ebony took her time with me and explained every end and out to me. She is one of the greatest salesman I know she is so smooth with it she will have you buying the whole store by the end of it and that’s what it’s all about when working at a phone company. She deserves a promotion in my opinion. Also have to brag on can he was very helpful in the process of setting up my devices and very nice
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October 2022 by Linda Sparks
Friday evening, Sept. 30, 2022, I visited this store after having a problem on the phone with customer service while switching to T-Mobile. Lawrence B. was patient and kind, even though he had to spend 2+ hours on the phone with tech support to get some issues straightened out. It extended 1 hour past closing time, but he never showed any impatience and was determined not to let me leave without everything working. Kudos to Lawrence for customer service that exceeded all expectations!
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August 2022 by Kambri Wells
They have a good vibe Terriou was really nice and very helpful.They took good care of me
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August 2022 by Rodney Wright
Amber, was amazing and very helpful, and willing and ready too answer all my questions. Made sure I was satisfied and she was very professional, and who I will be requesting and coming too anytime I have a issue
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August 2022 by Elizabeth Shelton
Had a 55+ senior special til i called for it then went from 40.00 a month to $127.oo and some change a month?????Say what????