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April 2024 by Tresha Diffee
We had a great experience at the store in Jackson, TN The store manager is very kind and she really understood our needs. It was the best experience we have had in retail in a very long time.We bought a smart bed I8 and this will finally give me peace of mind as I take care of my husband that has extreme medical conditions . My husband and I are both looking forward to better nights ahead.
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February 2024 by mary hicks
Stephen was very helpful and friendly. No hard-sell, pushy sales techniques. Took his time with us, answered all our questions and helped us find the mattress that best suited our needs.
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November 2023 by pat vancleave
It was GREAT. I had been dreading this for weeks. Stephan Thomas, our salesman, made it so easy. Thank you Stephan!!!!
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June 2023 by Jimmy Sorrell
Great experience, knowledgeable staff, clean comfortable showroom
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April 2023 by Ashley King
Bought this bed April of last year but wasn’t delivered until May- has slept like garbage since night one (has a huge dip in the middle) they tell you 100 night sleep trial but when you try to return it, you DO NOT get a full refund. Our warranty goes out this month since we “bought” in April but didn’t receive until May .. not sure why something you haven’t had delivered is counting toward your warranty time but whatever… even with the bed still being under warranty for another 3 weeks they will not come repair it without a $150 service charge and want to “walk you through steps” over the phone. Will never purchase a sleep number again and will never recommend to anyone looking for a good mattress.
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March 2023 by Kelly Webb
We bought our sleep number bed and we love it! It tells your heart rate variable or HRV. It tells how well you slept between 1 and 100. It tells how many breaths you take in a minute. You can make it as soft or as hard as you want the mattress to be. It reclines up and down at the head and at the foot of the bed. We love it!!! Sometimes my husband will call me, laughing and say get off my side of the bed. Lol, it's great!
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September 2022 by Casey Hampton
So I did the online quiz out of curiosity as I haven't been sleeping well and wake up sore the next day. My husband also is having issues as well with our current bed. So me being curious I was looking into a sleep number as they was having a veteran's day sell. Since my husband is ex military I thought it was worth a look into it. Once I did the quiz it suggested an I8 360 smart bed priced at 6500. So I decided that was to much so went about my day. A rep from the Jackson store called me and told me it he could get me a bed at my price frame that it didn't have to be 6500 bed. So I told him we could come in next week. He convinced me we had to be there November 6th or November 7th to get the deal. So my husband took off work to go to our scheduled appointment at 2 pm November 6th. We walked in we filled out no paperwork. We explained we was interested in a king half split. So he went straight for the one the quiz suggested. He verified my husband veteran status. He ran both our credits when we only wanted it to be in his name. Well we was only approved for 5500. So instead of going over different options. He just went down to a queen size. Also put on the sales a mattress protector, 2 pillows, and sheets. Never once informed us these was extra. Wouldn't take no for an answer. So we got hit up for 5500 dollars for a bed we wasn't even interested in and bedding we didn't want. So just a waste!!!
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May 2022 by Drew Baker
If you like misleading prices & long lead times....this place is for you! After asking the sales associate if the price she quoted me was their "best price"....a thirty second Facebook search revealed that I could save another $200. I was prepared to buy until the lady straight up lied to my face. I took my money 2 blocks up the street & my new mattress was delivered the next day. Sleep Number would have been 8 weeks...
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May 2022 by B Lifestyle
Buyers be aware Brandon P., he has some deceptive selling tactics. This is more of a culture thing with this company please research before you buy anything from them. Unprofessional and beyond is what the name of the store should be called.
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May 2022 by Clarence Benson
Shae was awesome showing us the difference in the beds. Was a real good experience she has great knowledge of their products.
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February 2022 by Scarlet Fleming
Absolutely the worst customer service company I have ever seen. They will happily take your money at the time of purchase, but will never actually deliver your product. They give you excuses to keep pushing back the delivery date, for MONTHS, until you cancel your order. Then, they want to charge you again for “return” of the product. No apologies, no sympathy. They simply do not care about their customers, AT ALL. Do NOT waste your time or money.
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November 2021 by Kc Hampton
So I did the online quiz out of curiosity as I haven't been sleeping well and wake up sore the next day. My husband also is having issues as well with our current bed. So me being curious I was looking into a sleep number as they was having a veteran's day sell. Since my husband is ex military I thought it was worth a look into it. Once I did the quiz it suggested an I8 360 smart bed priced at 6500. So I decided that was to much so went about my day. A rep from the Jackson store called me and told me it he could get me a bed at my price frame that it didn't have to be 6500 bed. So I told him we could come in next week. He convinced me we had to be there November 6th or November 7th to get the deal. So my husband took off work to go to our scheduled appointment at 2 pm November 6th. We walked in we filled out no paperwork. We explained we was interested in a king half split. So he went straight for the one the quiz suggested. He verified my husband veteran status. He ran both our credits when we only wanted it to be in his name. Well we was only approved for 5500. So instead of going over different options. He just went down to a queen size. Also put on the sales a mattress protector, 2 pillows, and sheets. Never once informed us these was extra. Wouldn't take no for an answer. So we got hit up for 5500 dollars for a bed we wasn't even interested in and bedding we didn't want. So just a waste!!!
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April 2021 by Joan Braddy
Great staff
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March 2021 by Terri Corison
Avery was awesome! Knowledgeable and friendly. Would definitely buy here again.
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February 2021 by Amanda Webb
Did a walk in for the first time to make my first big purchase for a sleep number bed today and was pleased with the overall process and ease of our purchase.
