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May 2024 by Brien Byrne
Decent store. Tire shop employee not so much.
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February 2024 by William A.
New management and communication. The right hand has no idea what the left hand is doing. Tried to bug a close out and no one at the register knew how to sell it to. Service desk couldn't either. They had no phone number to contact a manger nor was there one on site. Worst store in the company.
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January 2024 by Jody W.
I've always been a big fan of Sam's Club until today. My orders were not ready in the time frame I was given to pick up. When the first order FINALLY came out, the girl THREW my first order in my back seat. I walked into the store and asked to see a manager. After 20 minutes of waiting, I gave up on the manager appearing. After another half hour of waiting, the same girl brought out the second order and didn't even speak to us. I will do my shopping elsewhere due to the rudeness we had to deal with. So unless you want to wait an extra hour for your order, go elsewhere. Zero customer service, rudeness, and a basic feeling that no one gives a rip is all this Sam's has to offer.
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December 2023 by Debbie Chandler G.
When we walked in Noone could find a cart, they were all outside. So my husband and others went back out and retrieved their own. We were in there for a little over an hour and still no carts were brought in. This is peak season, service the customer, and be sure you are staffed for the business please.
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April 2023 by Natalie W.
Since the pandemic changed everything and it's not as it was anywhere these people do a good job! I think you have to take into account the situation that people face there, both employees and shoppers. It's always busy, everyone is always in a hurry, impatient and think they have to be helped immediately, every business is understaffed and usually staff is overworked. That being said I have always been treated with kindness when being kind, I have shopped for my job sometimes 3 times a week and usually require special assistance in different departments, because I needed something extra and they always help me if at all possible. From the meat department to the stocking guys looking for extra burners for catering dishes because it showed a case on the computer but not the floor. The people in the frozen foods section joke with me and get me to laughing some days when I don't remember to smile and I mean sometimes I need the laugh desperately! I've been there and had frozen food help me get something in dry goods and I have seen the meat department guy helping everywhere always with a smile and greeting, the cashiers and front of store have taken harsh words and bad attitudes from people talking to them about things that they have no control over and kept going. Yes there are some slackers as there is everywhere, if you don't see an employee and you see someone that needs something then help them if you can because that's the way it used to be, does anyone remember that? If I see you and you need something from the shelf and you are struggling then I'm going to help, if I hear you say you need ____ and you don't see it I will tell you where I saw it. And if you help me I'm going to say thank you because we all used to do that. Thanks Sam's for pushing through a rough time in the world and having helpful people there everyday. They help me out so much! My only negative is sometimes I need gas before the pumps are open with the store and I wish they would open them at the pump 24/7 with a Sam's card, or Walmart+. If you look for negative things you will see negative but let's try smiling and finding positive ones too, the hard work that is done deserves acknowledgment too!
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February 2023 by Bev S.
No customer serviceNo one helps, just brushed off to another personYou can never speak to a manager Better off going to AldisThere you are greeted and stopped just to see if you can be helped. If you order home delivery make sure you have a week of food to last you , you might get your delivery in a week. They take no responsibility when you do not get your order the delivery is from a third party, advised to call corporate office, when you call corporate you get someone from out of state, then your put on hold for 34 minutes by a supervisor and he never comes back. As of today still no delivery but charges are pending on my card . despicable and unprofessional way to operate a business and treat customers.
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August 2022 by Taryn Phillips
I ordered diapers for my son during instant savings and just got them in and they had sent the wrong kind and size when I called customs service the lady got an attitude with me saying it wasn’t her problem and I wasn’t allowed to exchange them. The staff has become rude and lazy. I tried to ask them a question when I went inside the last time and they told me that I would have to go find someone else to ask and wouldn’t give me their name or tell me what they look like. Just someone in a green vest.
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July 2022 by Sarah G.
Gas... $4.29/gallon. And this is Sam's club price. Ugh. Goad to be able to fill up before hitting the road but gosh.
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September 2021 by Rita Hartman
You allow an A T&T retail business in your store that hustles people to change to them and promises discounts that I haven’t received and wont answer the phone when you call. The other AT&T stores wont help you because you signed up thru a retailer. Matthew Brown was the employee who did this to me.
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August 2021 by Betty Dantzler Dantzler
a very good store to shop and save
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July 2021 by Oladipupo Sofiyat
I had HIV I was told there was no cure except medication that can control it, I totally lost hope, all I could think was losing my life because I was so depressed and confused about the whole situation , few weeks ago I read about Dr OYAKHIRE natural herbal medicine which was guaranteed, I ordered the medicine after using it for 2 weeks I went for test and I tested negative I am so excited to share my testimony thank you so much dr OYAKHIRE you can also contact dr OYAKHIRE vi
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April 2021 by Beth H.
Sam's has everything you would need.I wish they would bring back the frozen Teriyaki frozen chicken breast .I go at least once a week .
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January 2021 by Jeff M.
Scan and Go is awesome! Haven't been a club member for a number of years. Found a deal to join again, so we did. The biggest issue I always had with Sam's Club were the lines to check out (even with self checkout). But...The their Scan and Go capability makes shopping there a pleasure. Scan the items on your phone as you go, then swipe to easily pay on your phone and show the resulting receipt at the door. No lines! Easy and fast! One disappointment: Icee's at the cafe are now sold only in small cups, and not the usual sized drink cups. A big frozen coke was always a nice treat upon leaving. Well I guess we can't have everything...
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November 2020 by Pam Mask
very busy, really needed more registers open
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July 2020 by Jae Fraser
Always fun. usually a 200.00 trip but we love pizza
