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January 2024 by Gracie Yarish
Buying furniture from Royal Furniture has been one of the easiest & most professional processes we've ever gone through. We bought a sectional and a recliner right before the New Year's weekend & we already got our furniture on Thursday the next week. Dana was so easy to work with & got us approved with 0 down and a great monthly payment. She made sure to call us when she had a delivery setup. On top of that, the drivers even called us when they were an hour out from us. Thank you so much Dana, we love our new furniture!
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October 2023 by All Things MyRanda
Be sure to ask for Susie Clark when you shop at Royal Furniture!! I have made a couple of purchases and Susie has played a major role in my shopping experience. She is so pleasant and helpful. Susie really goes out of her way to assist you. Also, I definitely recommend Royal’s items because they truly are great quality. My first item ever purchased was a bed in 2016 and to this day in 2023 my bed is still in Great condition ?? I have not shopped with any other furniture store. Thank you Royal Furniture and thank you Susie Clark for all you do!!!
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October 2023 by Susie Clark
Great place to get quality furniture at a great price. Come in and see me.
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October 2023 by Kevin Davis
Alice Ballantine is a wonderful representative. We have worked with her for almost a decade.
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October 2023 by Danielle Partain
Alice took great care of me and my husband when we came in looking for a sectional. She wasn't pushy (which I appreciate), and she was kind enough to text me exact measurements of a sectional we had liked. I'm impressed that she remembered which one we had picked out. We came back a few weeks later and purchased it, and she was awesome. She got us set up with financing, and I should be getting a call tomorrow to set up delivery. I recommend asking for Alice when you walk in! She will get you squared away.
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October 2023 by Jessica Reeves
Dana was awesome!!! The manager Arien always makes sure everything goes smooth. He’s a great manager something needed in Jackson!!!
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October 2023 by Bridget King
Alice has been a part of my family for almost 20 years. I always check with her at royal furniture before making any purchase for my home. Competitive pricing also compared to Ashley especially.
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October 2023 by Leslie Norfork
I spoke with Ms Alice Ballentine on the phone on a Thursday, and she got me approved. My mind is settled now that I have all the furniture I need for my new home!! Thanks Ms. Alice for your hospitality!! See you soon!!!
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October 2023 by Chris Jackson
Alice greeted me as I walked in and was extremely helpful in finding what I needed without pressuring or being overbearing. Great experience!
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July 2023 by Virgie March
I DO NOT RECOMMEND ANYONE SHOP AT ROYAL FURNITURE. I purchased a dining table with the protection plan from Royal Furniture last year. Within a couple months, it was peeling and cracking at the edges. The legs of the chairs are now loose and unsafe to sit in. I called to use the protection plan for repairs but my claim was denied. This purchase was a total waste of money. Big Lots probably has better quality furniture.
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July 2023 by Mukbang Bandit
Do not buy anything through Royal Furniture, I purchase $6,000 of furniture which included two couches and a bed frame. One of the couches started smoking and I called to have it serviced, we paid an extra $400 for the full coverage insurance they offer. After calling and talking to Michelle the customer service manager she said she would send a tech, no tech ever came. I then called and told her no one showed up and she said she won all back to schedule another tech, a week went by with no call back, I started calling every day and Michelle would not answer my calls. I have recordings showing many times calling her and getting no answer, those same recordings show me calling with a different phone and getting through immediately. I know that it is unlikely that anyone will reed this and even less likely that anyone will do anything about this but Michelle needs to be fired and I urge that nobody fall for this companies lies.After about a month of trying to resolve this ongoing issue,I was finally given the option to exchange my sofa for a different one of the same value. So I brought the old sofa and love seat back and picked out a new set. While doing the paperwork I was informed that the $400 dollars that I paid for the insurance was not to pass to the new set. If we wanted insurance on the new set I would have to pay $400 more! Can any reasonable person tell me that these are acceptable business practices?!
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July 2023 by Mukbang B.
Do not buy anything through Royal Furniture, I purchase $6,000 of furniture which included two couches and a bed frame. One of the couches started smoking and I called to have it serviced, we paid an extra $400 for the full coverage insurance they offer. After calling and talking to Michelle the customer service manager she said she would send a tech, no tech ever came. I then called and told her no one showed up and she said she won all back to schedule another tech, a week went by with no call back, I started calling every day and Michelle would not answer my calls. I have recordings showing many times calling her and getting no answer, those same recordings show me calling with a different phone and getting through immediately. I know that it is unlikely that anyone will reed this and even less likely that anyone will do anything about this but Michelle needs to be fired and I urge that nobody fall for this companies lies. After about a month of trying to resolve this ongoing issue,I was finally given the option to exchange my sofa for a different one of the same value. So I brought the old sofa and love seat back and picked out a new set. While doing the paperwork I was informed that the $400 dollars that I paid for the insurance was not to pass to the new set. If we wanted insurance on the new set I would have to pay $400 more! Can any reasonable person tell me that these are acceptable business practices?!
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May 2023 by Shone Travis
Susan was great salesman, beautiful selection of furniture.Pricey but worth the money
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March 2023 by Sharon Bray
We buy all our furniture at Royal Furniture. Love this location. Very friendly & helpful staff!
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December 2022 by Annie “Jewell Drake” Gray
I brought 2 love seats for my small den area and they are perfect. They are both very comfortable and at s good price!❤️
