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“Customer Service was the best. John went above and beyond to solve the issue with my phone. It was truly a great experience & showed me customer service is alive and done well at this store!!!”
“I went in this store because I had gotten the runaround from AT&T when I attempted to switch services. Shaniah showed me my options for updating my phone and helped me lower my bill. She set my phone up and helped me troubleshoot and get my teacher’s discount taken care of. She also helped my husband get his bill lowered with his work phone and we both walked out with updated iPhones. Needless to say, I did not switch to AT&T. Both ladies working in this store were amazing.”
“Walked in with a problem, and walked out all fixed and ready to go!! The amazing lady that helped me did an awesome job, and was super professional!! She is a 100,000,000,000 on the scale of 1 to 10!! Wish I had her at every store!!!”
“We needed to go to a different location our local one cloed. This was in humboldt, it's a corporate store, great staff, knowledgeable, friendly, and had inventory. It was well worth the drive. You will be pleased!”
“I have been to the store several times sometimes just looking at phones and they were so helpful in there. They spent probably more time with me than they should have. Today I went in to actually buy a phone and the same helpful. Great service that I had before and help me understand everything about my phone that I needed to. I will definitely go back Ebony is one of the very great service people in there. Help me get my phone all fixed and help me understand my new phone. Is some great people work there? Great crew! Thank you T-Mobile for having such a great crew to assist us.”
“The sales associate was very helpful and told me exactly what I need to do to switch carriers. Got me the phones I was needing and was very quick about getting it done from start to finish. The sales associate was very friendly and straight forward about services, plans and charges.”
10AM - 7PM
1990 N Highland Ave, Jackson
Mobile Phones
“Shana helped me for a couple weeks decide to switch from being a 12 year straight talk customer. Services has been good and the Free phone works great for all the social media things I do. Thanks girl.”
10AM - 7PM
1438 S Highland Ave, Jackson
Mobile Phones
“Brittney and Emily are Great Girls, they have always helped me with any phone issue I have had recently!! Im very satisfied with my cricket services at the south store!!”
“My experience was good he was very polite,even though he was helping someone else he acknowledge that i was there and would be with me shortly he was very polite and patient”
“I went to AT&T retailer on 2030 n highland ave and was sold the wrong phone and promised stuff that was not true. The worse customer service skills ever Was told I was so called flagged for 30 days that was not true. My bill was going to be 180 a month for one phone and I just had a feeling something wasn’t right. So i went to this corporate AT&T where they informed me that the stuff I was told was inaccurate and they took the time to help me resolve the issue and then I got the phone and watch I wanted no problem for less then a hundred a month with insurance . I would recommend them to everyone. The greatest customer service skills i had ever seen.”
“Young lady named Stephanie helped us. She needs to be running this company and teaching others how to provide customer service. Give her a raise, make her president of the USA. No wait, if you take her from the Jackson store, I don't know who will be so helpful in the future? I know, let her run cricket from Jackson.”
“Went in to upgrade my cellphone. The associate was very friendly and helpful. I even got the T-Mobile Internet. The modem was free beings I was upgrading my phone”
“Let me tell you... I drove 225 miles to get a particular deal with Metro PCS. Mohammad and Ermila were fantastic and treated me like I was family. So get on down there and get your new phone...tell them Kentucky sent you.”
9AM - 7PM
1017 Vann Dr, Jackson
Mobile Phones
“Had a wonderful experience.
I was in the middle of a long trip due to a family emergency. My phone quit texting and I was just a bit frantic. The young lady greeted me took my phone and had the problem corrected very quickly. What a bright light she was on a very difficult day!!”
“The info from Spectrum call center conflicted with info from store so now I will have to make 3rd trip to spectrum office to return correct modem. Difficult when living 20 minutes from store.”
“Boy oh boy is this place loaded down with great prices on picnic items!!! The staff was so eager to assists searching for items!! Seems like these folks like what they do, the manager was coaching the staff along as they were bring stick items out to the floor!! Great job to this store for making you folks happy!!”
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“Very thorough. Checked my entire phone even though it was only a cracked screen. Screen had to be ordered. Arrived 2 days earlier than promised. Dropped phone off for repair. They said 1.5 hours. Was ready in an hour. Would recommend. Though I hope not to need them, if I do, would definitely use them again.”