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“I went in this store because I had gotten the runaround from AT&T when I attempted to switch services. Shaniah showed me my options for updating my phone and helped me lower my bill. She set my phone up and helped me troubleshoot and get my teacher’s discount taken care of. She also helped my husband get his bill lowered with his work phone and we both walked out with updated iPhones. Needless to say, I did not switch to AT&T. Both ladies working in this store were amazing.”
“Walked in with a problem, and walked out all fixed and ready to go!! The amazing lady that helped me did an awesome job, and was super professional!! She is a 100,000,000,000 on the scale of 1 to 10!! Wish I had her at every store!!!”
“Shana helped me for a couple weeks decide to switch from being a 12 year straight talk customer. Services has been good and the Free phone works great for all the social media things I do. Thanks girl.”
“Brittney and Emily are Great Girls, they have always helped me with any phone issue I have had recently!! Im very satisfied with my cricket services at the south store!!”
“My experience was good he was very polite,even though he was helping someone else he acknowledge that i was there and would be with me shortly he was very polite and patient”
“I went to AT&T retailer on 2030 n highland ave and was sold the wrong phone and promised stuff that was not true. The worse customer service skills ever Was told I was so called flagged for 30 days that was not true. My bill was going to be 180 a month for one phone and I just had a feeling something wasn’t right. So i went to this corporate AT&T where they informed me that the stuff I was told was inaccurate and they took the time to help me resolve the issue and then I got the phone and watch I wanted no problem for less then a hundred a month with insurance . I would recommend them to everyone. The greatest customer service skills i had ever seen.”
“Young lady named Stephanie helped us. She needs to be running this company and teaching others how to provide customer service. Give her a raise, make her president of the USA. No wait, if you take her from the Jackson store, I don't know who will be so helpful in the future? I know, let her run cricket from Jackson.”
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“Customer Service was the best. John went above and beyond to solve the issue with my phone. It was truly a great experience & showed me customer service is alive and done well at this store!!!”