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November 2023 by Christopher Duck
Every one was so friendly and helpful and treated you very well and will make sure you are very taken care of, the mattresses are worth the money
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May 2023 by Onyxx DarkMyst
The lady working there was so nice. She showed me a variety of price ranges and did not push me to purchase the more expensive one. I loved she genuinely was interested in my comfort and not the commission.
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July 2022 by Jacqueline Shands
Bought a new bed in Feb. Delivered wrong bed in March. Received correct bed in May. Received bedding bundle in June, without mattress protectors. I refuse to call this place again. Very bad purchase experience. Do not recommend. Took four months and still haven't received total order,
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November 2021 by Barb Drobney
I worked with Jason and Sylvia! They both keep me updated on my special delivery. Jason even went above and beyond for me, rented a van and made two trips to my location. Just to make sure my incoming visiting family had a place to sleep! These where not even the mattresses I ordered, they where better!!! Mine would not have come in on time! These where loners!!! We loved them so much we called and said, we will take these!!! SOOO accommodating they are. I would highly recommend going to American mattress in Jackson Tennessee before going anywhere else. Speak with Jason!!! I WILL be coming back for the bunk bed mattresses!!!! Thank you again Jason!!!! ❤️
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October 2021 by Barb D.
I can't say enough of the manager and secretary Sylvia and Jason! They went above and beyond to help me. They made two trips to make sure that I got my mattresses! They went above and beyond! I would highly recommend doing business with them! They are very caring thank you for your dedication
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October 2021 by Chris Montemayor
I didn’t actually buy a mattress but just wanted to write this review because of the amazing customer service provided by Jason. I looked at beds there and he was very knowledgeable and helpful, I went with another cheaper bed (shouldn’t have) and ended up back there after only one night. He didn’t try to just take my money but offered helpful suggestions to improve my current cheap bed! That’s amazing customer service right there. And because of his suggestions I was able to sleep great! But you can bet that when I go to buy my next mattress this is where I will be going!
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September 2021 by Samantha Crowe Stark
DO NOT BUY FROM THIS STORE!!! THEY WILL TAKE YOUR MONEY. LIE TO YOU, ORDER THE WRONG PRODUCT AND THEN BLAME YOU FOR THEIR MISTAKES. I HAVE A BROKEN BED AND WILL NOT GIVE MY MONEY BACK. ONCE THEY HAVE YOUR MONEY THEY DO NOT CARE ABOUT YOU. THEY HAVE A C RATING FROM THE BETTER BUSINESS BUREAU FOR A REASON. GET 9NLUNE READ THEIR REVIEWS. DO NOT TRUST THEM!!!
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July 2021 by Tammy Melton
My son was shopping for a cooling mattress. Pretty positive he will choose the Serta queen adjustable bed. Had a great experience with the salesperson today.
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May 2021 by Sam Michael III
The mattress dips in middle after 5 years...still under warranty tried to contact them numerous times and no response.
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April 2021 by Cathi White
Great staff.
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March 2021 by Dr. Delita Johnson
Disappointed ?, the sales lady (Sylvia) was wonderful in making the sale, but it took a month to get my bed and I still don’t have my promised sheets, mattress protector, or pillows. Now, I have to settle for some ugly pale green sheets/pillow covers that will not match my paint and who knows when I’ll get my mattress protectors and pillows. We spent $4,500 and I haven’t been able to fully enjoy my Tempur Pedic. Thankfully, we still have the option to send it back!
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January 2021 by Susan Odom Davidson
I just realized my review of this store never posted so I'm doing it now. My husband and I went to this location and spent $3300 on a double adjustable bed that we were told would be delivered in 2 weeks. That's when the excuses started. It took us over 2 months to finally get the bed but due to the long delay they would give us a set of sheets and a gift card to Long Horn neither of them were ever received. About a month after purchasing it one of the remotes stopped working so I called the store only to be told sorry call the number on the remote because they can't help me. Well the remote was made in Denmark and no phone number on it. Tried several times to get help from them but they refused. There's too many other places that are willing to help you and to do business with instead of a company that only cared about getting your money and made nothing but empty promises. If I could give zero stars that would still be too many for them. Beware!!!
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September 2020 by Kenny Spray
Great experience the staff is great and very accommodating the delivery and set up guys were very friendly and professional. I would recommend them anytime. Very knowledgeable and sensitive to the needs of their customers
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August 2020 by Lisette Haddad
So impressed with Julia’s enthusiasm and knowledge of product. Decided on our conversation alone we will be stopping by tomorrow to get our son a bed for his college new college apartment. Great employees like that are hard to fine.
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June 2020 by Erich Buehring
Ms Sylvia said all the right things to make the sale! As we were leaving she was walking to the back with a copy of the ticket to put it on the mattress we purchased. She said it was the last one in stock. This was on Wednesday. She stated that she was off on Thursday but Jason would be in and he would set up our delivery for either the end of the week or early the following week and would call us. On Friday we hadn't heard from Jason, so we contacted the store. Ms Sylvia answered the phone and had no clue who we were and couldn't find a record of our order. After going back and forth she found the order and said she was calling the delivery people and either they or Jason would call us back. On Monday we still hadn't heard anything from anyone. We called yet again and Ms Sylvia said Jason wasn't in at the moment she had no clue why we didn't hear anything. She called the delivery people again and said they would call us. As of 4:30 we still haven't heard when it could be delivered. Ms Sylvia said our mattress isin Union City (which we were told was in stock there in Jackson) Jason as usual isn't available. They have our money and won't deliver our mattress nor will they tell us when they will deliver our in stock mattress! This place clearly only cares about getting your money and leaving you to fend for yourself. Save yourself the trouble and shop somewhere else!
