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December 2022 by Danielle
I encountered a very disrespectful employee at Kroger’s Deli Department on 11/12/22. I placed an order the night before I needed it and was told it most likely won’t get made because of the short notice but they will give it to the morning crew anyway. That was fine, however, I ended up needing to cancel the order the next morning because of a mixup with the organization I ordered it for. As I attempted to explain this to the employee via phone, I was met with anger and she decided to cut me off mid-sentence and hang up on me. I never received a call regarding whether or not the order would be made (I left my number specifically for this, which was discussed with the employee who took my order the night before), so even though I already assumed they did not make it, I called anyway. I reported this to a manager named Travis, who said he’d give the complaint to the Deli manger to “get to the bottom of this” and that I would receive a follow-up callback. I never heard back from Kroger. This is the second incident where a Deli employee was extremely rude to me. I only chose to do business with them again because the last order was delicious. Its a shame that Kroger allows this type of unwelcoming and disrespectful customer service to persist. It speaks volumes about their work culture and how little they value paying customers.
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January 2022 by Jim Zarembka
Would you please fix your carts. I was there on Saturday had to push a cart where the wheels would not turn
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September 2021 by Jeffery Anthony
Great Prices on Blue Dog and Cat Food!
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July 2021 by Abhay Chaudhary
Great customer service + 18O56O854O6 NO NONSENSE and GREAT ASSISTANCE !!!
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June 2021 by Sheena Cashmere Parker
Clean and orderly with a variety of things
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April 2021 by Sheila K.
Went to the drive thru pharmacy today because I got a text that my prescriptions were ready. Was told one was not ready when I got there so I had to wait. My doctor called these in over a week ago and I had already called once to Kroger to check on them. I waited at the window about 15 minutes while they waited on 3 other people in the other spot. I just had to drive off. I had to be somewhere else. Very unprofessional and unorganized place.
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March 2021 by Jim PawPaw Britt
pharmacy is pitiful. always out of medications and takes forever to get prescription
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March 2021 by Colby E.
These Crooks are marking ground beef As ground round as if people can't tell the difference gouging people during a pandemic is one of the most despicable things I think anyone could do especially whenever it comes to food and the only food you get comes from Food Stamp's
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January 2021 by Dave Jackson
I shop here every Sunday and the staff is very friendly.
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October 2020 by Apostle Mark Perry
price,clean and good selection
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August 2020 by Hudson S.
Have used this store for 3+ years for pick up delivery by caregivers for my parents with dementia. I ordered groceries last week and when I was at my dad's house over the weekend I noticed 3 different items I had ordered were not in the pantry. I checked with caregiver that picked up the groceries and she confirmed these items were not in the grocery bags. She communicated to me a list of substituted items was given to her when she picked up groceries and 2 of the items weren't in bag so she had to go into the store to get them. She also had to wait 40 minutes on a Saturday to receive the groceries. I ordered 3 cans of peas but got charged for 6. So scrutinize your grocery receipt to make sure it is correct. I went to the store and the manager did allow me to get the items that were left out of the order.
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July 2020 by Fred D.
Huge superstore, the Marketplace concept. It attracts shoppers from a 50 mile destination. It is hard to shop due to bigness and it has trouble maintaining proper "sell by" dates on product.The basic problem I have is food order and pickup. The service is chaotic and terrible. I would not advise using it. The workers get in the way when you are inside. They can't get the order right when you use the service.
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March 2020 by Brad Fraser
Employee just sprayed disinfectant on display doors and it went through between the gap in the doors. Don’t want anything else from there.
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February 2020 by Teena Wade
Love Kroger on U.parkway.very nice people
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December 2019 by Sandra Vernon
They carry Boar's Head products.