JCPenney is one of the largest apparel and home furnishing retailers in the nation, providing customers with a wide variety of quality products and great value since 1902. Their stores offer an extensive selection of clothing, footwear, jewelry, accessories, and beauty products, including national brands like Adidas and Levi's as well as their own private labels. While some customers have reported issues with cleanliness and staffing, the majority of reviews highlight a positive shopping experience. Employees like Jo Jo are praised for their helpful, courteous, and professional service. Shoppers appreciate the good selection, especially in the big and tall men's section, and the great sales and discounts offered. The Jackson, TN location is described as very clean, with staff eager to assist customers, even on busy days like Black Friday. Overall, JCPenney is seen as a reliable retailer providing quality merchandise and a generally pleasant shopping environment, with standout customer service from dedicated associates. Customers express their satisfaction with the store's offerings and look forward to returning.
In all fairness I was there on black Friday. They didn't have enough staff and they only focused on registers with no assistance in any departments. Nor did they conduct safety checks, I stepped on an ink tag that went through my shoe. Management was very nice when I reported it but it should've never happened.
June 2024
Store was a mess. So HOT. Girl in the make up part was talking to a friend, waited about 20 minutes, then left. It smelled like weed back there. Horrible service
June 2024
Again security and safety of patrons questionable. Would not shop after dark. Good selection and reasonable prices.
