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December 2020 by Sam Bynum
FirstBank is fantastic! To them, community matters. Brian is great. Corey is great. The entire staff is welcoming, friendly, and professional. FirstBank has EARNED my business and I will remain a loyal client of theirs!
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June 2020 by Carley Stovall
Had to do a transaction for a friend through the drive through window and the short-haired dark headed woman didn’t say one one to me through the whole process. Pulled up to the window and she stared at me until I told her what I needed and then she turned her back to me after giving my card back without saying a single thing. I work in customer service and I was appalled and the lack of interaction and rudeness that she provided. Considered switching to this bank but not after this visit. Or at least this location. Hire people that at least know how to fake good customer service.
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April 2020 by A&R Heating/Air/Electrical
I have been with First Bank now for about 10 years. I’ve been with several banks in my lifetime and have finally found the people that treat you as you should be treated. Being in business for myself I looked for the best fit for my company. First Bank had the most cost effective rates for business accounts at the time, so I chose to give them a try. After 10 years and a multitude of experiences with different associates, I have to say that they are simply the best. I have a personal savings and checking, as well as my business account with them. I also currently have a loan with them. In the time I’ve been here, I’ve had 3-4 loans with them, and those have been handled by two different loan officers. I’ve worked with people that are no longer here and people that have been here the whole time. What I can honestly say about this bank is that you’ll never be treated anything shy of like family with them and I think that’s great. You generally only get that with small town local banks, and it’s nice getting that same feeling with a larger bank that has multiple locations across the state. Brian Ferrell, Desiree Hoyle, Greg Parsons, Lisa Robertson, Emily Brown, and Drew Yates, I appreciate you all for making the day to day operations regarding the financial end of my business a little easier.
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April 2020 by Logan Criswell
Just did a mortgage refi with Daniel M after Brian got me set up. Was totally dreading the refi experience and they made it extremely easy. I never stepped foot in the bank. Start to finish Daniel kept me informed about how everything was coming along. Great experience. A very “hometown bank” feeling. Definitely would recommend!
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March 2020 by Patrick Day
This has got to be the worst bank ever .I had to transfer to it when they bought out Clayton which was the best bank ever. very unprofessional couldn't get my account setup like I wanted to ,transferred without even being told to Brian the branch manager couldn't help me ,he was like a deer in the headlights get your money away from this place or don't take it there to begin with .run as quick as possible it's the worst bank I've ever been in . my direct deposit hits in 3 days and I am closing it out I don't believe I can get it switched quick enough so I'm staying three more days but everybody else please run and run as fast as you can
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May 2019 by Monlo Hodge
Very friendly people and helpful with all my business banking needs. The staff always has a smile and a loving spirit.
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March 2019 by Terry Hampson
Frances Jones made the refinance process smooth and easy. I felt very comfortable with her and am impressed at how she followed up and contacted me with the answers to all my questions.
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March 2019 by ashley simmons
BANK ELSEWHERE!!!!!!! These people don't care about you or your family. I tried to close my account because I live out state now. They wanted to charge me fees. They rude people when you need help with something. I now told my friends and family bout my issue and they have had same experience. We all went to other Banks now. They now have called my grandma bc she had lot money in there asking her why.... Just don't go for the headache
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October 2018 by Chris Lea
First Bank has always been a pleasure to do business with. Frances is excellent to work with when buying that new house. Will make your experience a memorable one.
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September 2018 by Chris Pope
I've banked here for years and everyone has always been super nice and helpful. Also a shout out to Frances Jones who recently helped me with a mortgage and was awesome throughout the entire process!
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May 2018 by Carthage Dye
This bank is great to do business with. Stop by and see Frances Jones for a positive, fast mortgage experience. She is truly the BEST !!!
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April 2018 by Ruthie lumpkin
Nothing but positive
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March 2018 by Barbara Morrison
Stacey was excellent. She was with us every step of the way and went the extra mile to get things done. We love our new home. Thanks Stacey for all your help.